{"id":2821406,"url":"https://alion.io/job/hb-next-client-partneraccount-manager","title":"Client Partner/Account Manager","company":{"id":3867356,"name":"HB NEXT","domain":"hbnext.com","url":"https://alion.io/company/hbnext","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Marketing","role_family":"Marketing","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lawrenceville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":54000,"max_usd":109000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1371},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-18T17:01:00Z","employer_posted_date":"2026-10-18","last_verified_at":"2026-10-19T23:24:55Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Headquartered in Lawrenceville, Georgia, HB NEXT has been a trusted partner to the construction industry since 1999. We deliver innovative safety and compliance solutions that help our clients-and their employees, contractors, and subcontractors-stay ahead of an ever-evolving OSHA, EPA, and DOT landscape. Our team values accountability, collaboration, and a commitment to excellence in everything that we do.\nThe Client Partner acts as an Account Manager and is responsible for owning and supporting a portfolio of client accounts, serving as the primary point of contact for day-to-day program execution. This role ensures that services outlined in each Compliance Partner Program (CPP) are delivered accurately, consistently, and on time.\nThe Client Partner works closely with clients and internal HB NEXT teams to understand operational and technical needs, support successful software adoption, and deliver high-quality consulting and administrative services. Strong communication skills, attention to detail, and the ability to manage multiple priorities are key to success in this role.\nThis is an in-office position based in Lawrenceville, GA, not a remote role. After successfully completing the training period, there may be an opportunity to work from home one day per week.\nKey Responsibilities\nManage a portfolio of client accounts with full ownership of relationship health, satisfaction, and retention\nServe as the primary point of contact and escalation point for clients at the operational and executive levels\nOversee delivery of CPP services, partnering with internal teams to ensure accurate, on-time results\nDrive client onboarding and adoption of HB NEXT SaaS solutions.\nTrack and report on KPIs and program outcomes, leading regular client reviews\nIdentify opportunities for renewals and account growth\nOccasional travel to client sites is required\nQualifications\n3-5 years of experience in account management, client services, or customer success\nProven experience independently managing your own book of clients\nStrong communication skills, including leading client calls and meetings\nHighly organized, with the ability to manage multiple accounts and priorities\nProficiency in Microsoft Office Suite\nExperience with SaaS or technology-enabled service\nWhat Success Looks Like\nStrong client retention and renewal rates across the assigned portfolio\nOn-time, accurate delivery of CPP services and deliverables\nIncreased software adoption and engagement among assigned clients\nPositive client feedback and satisfaction\nWhat We Offer\nCompetitive salary\nHealth, dental, and vision insurance\n401(k) with company match\nPTO, VTO and Holiday pay","description_format":"text","description_chars":2662,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Construction Management Software","Manufacturing & Industrial Software"],"lifecycle":[{"event":"open","at":"2026-10-18T17:39:42Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":22,"reasons":["conf:2","win:early"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/hb-next-client-partneraccount-manager","json_url":"https://alion.io/job/hb-next-client-partneraccount-manager.json","meta":{"generated_at":"2026-10-20T00:44:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1035,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3867356},"rest":"https://alion.io/mcp/rest/get_company?id=3867356"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhb-next-client-partneraccount-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhb-next-client-partneraccount-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhb-next-client-partneraccount-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hb-next-client-partneraccount-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhb-next-client-partneraccount-manager"}]}