{"id":1336870,"url":"https://alion.io/job/hbs-it-support-specialist-ii","title":"IT Support Specialist II","company":{"id":1758777,"name":"HBS","domain":"hbs.net","url":"https://alion.io/company/hbs-net","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":{"grade":"A","score":85,"open_postings":5,"ghost_share":0,"stale_share":0.6,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Little Chute, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":45000,"max_usd":89000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":483},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false},{"name":"Azure","optional":true},{"name":"VMWare","optional":true},{"name":"Windows Server","optional":true}],"status":"live","first_seen_at":"2026-09-23T20:02:03Z","employer_posted_date":"2026-09-27","last_verified_at":"2026-10-26T10:48:33Z","board_verified":true,"closed_at":null,"days_open":32,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":32},"description":"Description\nPosition Summary:\nThe IT Support Specialist Il provides superior day-to-day hands-on support to the organization’s end user laptops, desktops, peripherals, software applications, mobile devices, printers, and other tools that the end-users are provided. This position interfaces directly with internal customers and business units, provisioning solutions and troubleshooting user issues to resolution. This role provides 1-to-1 end user support and training. Additionally, this role serves as on-call support in a rotational basis for the entire enterprise. Typically, this role works onsite at an HBS client, full time.\nRoles and Responsibilities/ Essential Functions:\nProvide First and Second tier support of PC hardware & software, desk phones, printers, mobile devices, and other computer related equipment.\nResponsible for ticketing system entry and ticket maintenance/documentation; includes updating and maintaining Inventory records.\nTrack, route, and redirect problems to correct resources.\nIdentify PC hardware warranty repair and resolve as required.\nProvide timely and relevant updates to end users.\n Maintains currency of knowledge with respect to technology, equipment, industry trends, regulations, standards and/or systems.\nParticipate in the on-call support rotation.\nRequirements\nCompetencies:\nCustomer Oriented: A desire to serve both external and internal clients by focusing effort on meeting the client’s needs, understanding their concerns, and seeking to build trust.\nCommunication: The ability to promote understanding through exceptional written, oral, interpersonal, and presentation skills.\nAnalytical Skills: The ability of the individual to gather raw data and to process that data into a meaningful form.\nProblem Solving: The ability of the individual to recognize courses of action which can be taken to handle problems or potential problems and applying contingency plans to solve those problems.\nAdaptability: The extent to which an individual can fit into a changing working environment.\nInitiative: The ability of the individual to act and take steps to solve or settle an issue.\nMotivation: The ability of the individual to inspire and encourage others to reach a goal.\nAutonomy: The ability of the individual to complete assigned tasks with little oversight.\nRelationship Building: The ability of the individual to establish and maintain a good rapport and cooperative relationship with customers and co-workers.\nRequired Experience:\n1-3 years experience troubleshooting windows PC’s\nIn depth knowledge of Window desktop operating systems\nPreferred Experience:\n1-3 years’ experience working in a customer facing IT service role. Basic Knowledge of Microsoft Windows Desktop Operating System.\nBasic Knowledge of Microsoft Windows Desktop Operating Systems and roles. \nBasic Knowledge of Network printing, Antivirus software packages, core server administration within Microsoft Windows Server, Mac OS, Mobile operating systems (apple iOS and Android)\nRequired Skills, Education and/ or Certifications:\nHigh School Diploma\nPreferred Skills, Education and/ or Certifications:\nBasic knowledge of Cisco, HP, and Palo Alto networking infrastructure, ConnectWise Manage and ConnectWise Automate, VMware vSphere, LogicMonitor, and Veem Backup.\nOne or more of the following certifications: A+, Network +, Server+, Microsoft Azure, Microsoft O365, Cisco Certification Technician (CCT), MD-102 Endpoint Administrator or similar certifications\nCompTIA A+ or similar certifications \nEqual Opportunity Employer - Including Disabled and Veterans","description_format":"text","description_chars":3580,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Information Technology","Information Security"],"lifecycle":[{"event":"open","at":"2026-09-27T14:36:42Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.801,"p_room":0.75,"age_days":32,"expected_fill_days":34,"reasons":["conf:0","velocity","win:late"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/hbs-it-support-specialist-ii","json_url":"https://alion.io/job/hbs-it-support-specialist-ii.json","meta":{"generated_at":"2026-10-26T11:19:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15240,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1758777},"rest":"https://alion.io/mcp/rest/get_company?id=1758777"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhbs-it-support-specialist-ii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhbs-it-support-specialist-ii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhbs-it-support-specialist-ii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hbs-it-support-specialist-ii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhbs-it-support-specialist-ii"}]}