{"id":2955179,"url":"https://alion.io/job/hbs-it-support-technician-ii","title":"IT Support Technician II","company":{"id":1758777,"name":"HBS","domain":"hbs.net","url":"https://alion.io/company/hbs-net","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":{"grade":"A","score":85,"open_postings":5,"ghost_share":0,"stale_share":0.6,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Des Moines, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":78000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":483},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-10-20T16:55:24Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-26T05:44:00Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Description\nThis position provides a wide range of IT services from desktop & application support to basic administrative duties for servers, networking, and firewall equipment. This position is part of our managed services team and provides critical IT support for multiple Heartland customers. The ideal candidate will bring a good blend of technical and customer services skills to this fast-paced environment.\nRoles and Responsibilities/ Essential Functions:\nRespond to auto generated ticket alerts both critical and non-critical.\nMonitor and work tickets in ticket system for client submitted requests.\nAcknowledge and respond to tickets based on Managed Services SLA.\nBe part of a phone call queue for client call in requests.\nReview monthly client reports and provide resolutions solutions based on generated reports.\nEscalate tickets to internal departments and clients IT departments.\nPerform proactive maintenance duties such as switch/firewall/routers upgrades, server patches, workstation patches, firewall rules, etc.\nRemote application and hardware support for switches, routers, firewalls, servers, and storage.\nMonitor and analyze customer networks, systems, backups, and security appliances.\nWork with customer’s primary field engineer to perform work on an as needed basis.\nFrom time to time, project manage internal department initiatives.\nContribute and enhance internal department process/system documentation\nFollow policies and procedures on a department and per client basis.\nConduct training of customers or colleagues in both formal and informal environments.\nMaintain documentation of customer technical information as it relates to procedures, servers, applications, infrastructure, and remote support instructions.\nBe part of an on call after hours/weekend on call rotation every 8-10 weeks(additional compensation).\nMinimum of 75% utilization per fiscal year prorated based on start date. These requirements will be balanced against professional development and on the job training. Utilization metrics will be re-evaluated on an annual basis.\nPerform other duties, as assigned\nRequirements\nHow to qualify:\n3+ years’ experience working in an IT service role, systems administration, and network administration. \nAssociate degree in a technology-related field or a combination of education and relevant experience \nCustomer service-oriented skillset \nAdvanced knowledge of Microsoft Windows Operating System \nBasic knowledge of network printing \nBasic knowledge of Antivirus software packages \nBasic knowledge of core server administration within Microsoft Windows Server \nBasic knowledge of Mac OS \nBasic knowledge of mobile operating systems: Apple iOS and Android \nMaintain an outcome focused mindset \nHave strong prioritization skills \nAlways be a team player \nCarry a professional attitude and respectful demeanor \nWhy HBS?\nHeartland Business Systems is one of THE LARGEST technology VARs or Value-Added Resellers in the Midwest. Anything that happens with computers - we do it! We PRIDE ourselves on our Core Values of:\nPerformance- HBS is driven to achieve exceptional results in all aspects of our business.\nRespect- HBS Team Members demonstrate personal integrity and professionalism when dealing with all internal and external contacts.\nInnovation- HBS is passionate to serve our internal and external customers with innovative solutions to enhance their success.\nDevelopment- HBS is committed to developing ourselves and each other in ways that support and improve the performance of ourselves and our business.\nExcellence- HBS takes great pride in all we do and strive for excellence always.\nWhat you can expect from HBS:\nCompetitive Compensation Package (May include but not limited to: Bonus, Incentive, Commission, Fair Wage, Retirement Plans, Benefits with HSA Compatible Plans) \nGrowth Opportunities \nCommunity Involvement \nPersonal Development \nEmployee and Family Celebrations \nGreen Initiatives \nPersonal Time Off \nWork Life Balance \nRecognition and Awards \nDay in and day out, you will be a part of a collaborative, innovative and award-winning team that will make you a better professional. Choose HBS today!\nHeartland Business Systems is an Equal Opportunity Employer - Including Disabled and Veterans.","description_format":"text","description_chars":4254,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Professional development","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Security","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-10-20T21:19:37Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":5,"expected_fill_days":34,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/hbs-it-support-technician-ii","json_url":"https://alion.io/job/hbs-it-support-technician-ii.json","meta":{"generated_at":"2026-10-26T08:36:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11464,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1758777},"rest":"https://alion.io/mcp/rest/get_company?id=1758777"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhbs-it-support-technician-ii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhbs-it-support-technician-ii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhbs-it-support-technician-ii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hbs-it-support-technician-ii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhbs-it-support-technician-ii"}]}