{"id":2736247,"url":"https://alion.io/job/hc1-technical-support-engineer","title":"Technical Support Engineer","company":{"id":3787658,"name":"hc1","domain":"hc1.com","url":"https://alion.io/company/hc1-2","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":49000,"max_usd":97000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":475},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false},{"name":"Looker","optional":false},{"name":"MySQL","optional":false},{"name":"SQL","optional":false},{"name":"AWS","optional":true},{"name":"Confluence","optional":true},{"name":"Jira","optional":true},{"name":"Linux","optional":true},{"name":"Microsoft Office","optional":true},{"name":"Slack","optional":true},{"name":"Snowflake","optional":true},{"name":"Splunk","optional":true}],"status":"live","first_seen_at":"2026-10-16T17:58:53Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-18T03:02:33Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Description\nSummary:\nAs a member of the hc1 Technical Service team, you will conduct tier 1, 2 and 3 support and analysis as well as help test and maintain the products that support the hc1 platform.\nAs a Technical Support Engineer, you will help influence the quality and maturity of hc1’s software suite. You’ll bridge the gap between UI/UX performance and backend integrations while embedding Continuous Improvement and quality assurance best practices into daily support engineering workflows.You will report to the Director of Technical Support and have the ability to influence our organization by working with hc1 teams to facilitate the highest level of functionality for our customers.\nWhat you’ll do:\nSupport hc1 clients and assist internal hc1 teams with requests by taking ownership and seeing requests through to resolution across internal teams and any external vendors\nFacilitate discussions with activation teams to gain insight into client hc1 workflows, interfaces and implemented BI solutions\nHelp maintain, track and answer to support SLAs \nLog identified and reported issues and bugs in an issue tracking suite and escalate as needed\nShow the ability to create clear and detailed instructions and documentation to the online help repository\nFacilitate hc1 troubleshooting sessions with internal and external clients as well as initial analysis for BI solutions, integrations, operations, platform and system issues\nRespond to any outstanding issues after project go-live\nMonitor and maintain hc1 HIPAA and IT security compliance tools\nAs needed - provide after-hours and weekend support including being the first line of contact for customers with 24/7 support as well as being first line of contact for internal teams that may need assistance from support on rotation with other team members\nDemonstrate proficiency in understanding HL7 messaging and troubleshooting tier 1 and 2 level integrations issues \nDemonstrate proficiency in understanding Looker and MySQL and troubleshooting tier 1 and 2 level Business Intelligence issues \nPerform other duties as assigned\nRequirements\nWhat you bring:\nAssociate’s degree in a technology-related field or at least 1 year of related work experience\nExperience in or familiarity with customer-focused situations\nExperience working with web/cloud-based applications\nDemonstrated troubleshooting, analysis, and problem-solving skills\nExceptional communication skills (verbal and written) with the ability to produce clear concise documentation that can be easily understood by internal and external clients\nKnowledge of standard support processes and methodologies (e.g., SQL queries, implementation, enhancement requests, development, and product release, change control, customer support)\nTime management skills to meet business demands\nTech Stack:\nhc1 and Looker\nMySQL and database query tools (Snowflake)\nWeb-based applications\nMicrosoft Office Suite, Email, Search Engines, and Web browsers\nData Integration Tools\nGoogle Apps\nLinux (AWS)\nSplunk, and other system and network monitoring tools\nSlack\nJira\nConfluence","description_format":"text","description_chars":3079,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Medical Laboratories","Health Data & Interoperability"],"lifecycle":[{"event":"open","at":"2026-10-16T19:07:46Z"}],"visa":[],"liveness":{"score":95,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.946,"p_room":1,"age_days":0,"expected_fill_days":27,"reasons":["conf:0","urgency","win:early","comp:junior"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/hc1-technical-support-engineer","json_url":"https://alion.io/job/hc1-technical-support-engineer.json","meta":{"generated_at":"2026-10-18T03:07:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4909,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3787658},"rest":"https://alion.io/mcp/rest/get_company?id=3787658"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhc1-technical-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhc1-technical-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhc1-technical-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hc1-technical-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhc1-technical-support-engineer"}]}