{"id":2929420,"url":"https://alion.io/job/hcltech-administrator-network-lanwan-6","title":"Administrator - Network LAN/WAN","company":{"id":225,"name":"HCLTech","domain":"hcltech.com","url":"https://alion.io/company/hcltech","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Networking","role_family":"Networking","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Windsor, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":110000,"period":"year","method":"role_country_seniority_unknown","sample_n":29},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"BGP","optional":false},{"name":"MPLS","optional":false},{"name":"OSPF","optional":false},{"name":"TCP/IP","optional":false},{"name":"VLAN","optional":false},{"name":"VPN","optional":false}],"status":"live","first_seen_at":"2026-10-20T14:17:11Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-21T10:51:54Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Job Summary\nThe LAN/WAN Support Administrator plays a crucial role in ensuring seamless network operations by independently resolving technical issues, providing on-call support, and conducting root cause analyses. This position is vital for maintaining high-quality customer service and satisfaction, thereby contributing to the organization's operational excellence.\nKey Responsibilities\n1. Provide Technical Support For Lan/Wan Networking Issues By Troubleshooting And Resolving Incidents To Meet Agreed Service Level Agreements, Ensuring Minimal Disruption To Operations.\n2. Conduct Root Cause Analysis On Escalated Issues, Employing Diagnostic Tools And Methodologies To Identify Underlying Problems And Implement Effective Solutions.\n3. Enhance Operational Efficiency By Updating And Managing The Knowledge Base, Documenting Resolutions, And Sharing Best Practices To Foster A Culture Of Continuous Improvement.\n4. Train And Mentor New Team Members And Analysts, Facilitating Knowledge Transfer And Ensuring Adherence To Quality Standards And Company Policies.\n5. Ensure Positive Customer Experience By Optimizing First Call Resolution Rates And Minimizing Case Reopens, Ultimately Aiming For High Customer Satisfaction (Csat) Scores.\nSkill Requirements\n1. Proficient in LAN/WAN technologies and protocols.\n2. Strong troubleshooting skills in network connectivity issues and performance optimization.\n3. Familiarity with network monitoring tools and diagnostic software.\n4. Ability to analyze complex issues and implement effective solutions independently.\n5. Excellent communication skills for effective customer interaction and team collaboration.\n6. Excellent hands-on experience on the following technologies:\n7. Routing protocols � EIGRP, OSPF, BGP\n8. LAN Switching � VLAN, VTP, STP, EtherChannel, CoS\n9. WAN � MPLS, MPLS/VPN, MP-BGP\n10. TCP/IP protocol suite, Quality of Service\n11. Application protocols - HTTP, HTTPS, FTP, SMTP, SNMP, SSL etc.\n12. Network Security - IPSec VPN, AAA Architecture, TACACS+, RADIUS, firewalls\n13. Data Center Architecture � Network, Server, Storage\nOther Requirements\n1. Optional But Valuable: Cisco Certified Network Associate (Ccna) Or Equivalent Certifications.\n2. Excellent communication and presentation skills. Must be able to clearly communicate with the customer and be able to present solutions to customers at CIO, CXO level\n3. Must be open for 24x7 environment","description_format":"text","description_chars":2435,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Enterprise Networks","IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-10-20T14:17:11Z"}],"visa":[],"liveness":{"score":99,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.993,"p_room":1,"age_days":0,"expected_fill_days":19,"reasons":["conf:1","wave","velocity","win:early","comp:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/hcltech-administrator-network-lanwan-6","json_url":"https://alion.io/job/hcltech-administrator-network-lanwan-6.json","meta":{"generated_at":"2026-10-21T14:34:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20744,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":225},"rest":"https://alion.io/mcp/rest/get_company?id=225"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhcltech-administrator-network-lanwan-6"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhcltech-administrator-network-lanwan-6"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhcltech-administrator-network-lanwan-6"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hcltech-administrator-network-lanwan-6\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhcltech-administrator-network-lanwan-6"}]}