{"id":3414885,"url":"https://alion.io/job/hcltech-client-partner-2","title":"Client Partner","company":{"id":225,"name":"HCLTech","domain":"hcltech.com","url":"https://alion.io/company/hcltech","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-28T18:57:08Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-31T16:45:01Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Job Summary\nWe are seeking a highly driven and customer-focused Client Partner for one of our strategic accounts in the Travel & Hospitality industry.\nThe ideal candidate will be responsible for driving account growth, expanding wallet share, identifying new business opportunities, and partnering with delivery teams to ensure exceptional customer satisfaction. This role requires a strong understanding of IT services, digital transformation, customer experience modernization, airline and airport operations, loyalty platforms, and enterprise technology services within the travel ecosystem.\nKey Responsibilities\nKey Responsibilities\nOwn and manage a strategic Travel & Hospitality account with full P&L responsibility.\nDevelop and execute account growth strategies aligned with client business objectives.\nBuild trusted advisor relationships with CXOs, business leaders, digital leaders, operations executives, and procurement stakeholders.\nIdentify and drive opportunities across:Travel & Hospitality Digital Transformation\nCustomer Experience & Personalization\nCloud & Infrastructure\nData, Analytics & AI\nLoyalty & Revenue Management Platforms\nEnterprise Applications (SAP, Oracle, Salesforce, Workday, etc.)\nContact Center & Customer Service Transformation\n\nLead account planning, opportunity qualification, pipeline development, and revenue forecasting.\nCollaborate with sales, solutioning, delivery, and recruitment teams to ensure successful execution of client engagements.\nDrive cross-selling and upselling initiatives across existing accounts.\nMonitor client satisfaction and proactively address risks and escalations.\nNegotiate contracts, Statements of Work (SOWs), pricing, and commercial agreements.\nMaintain a strong understanding of Travel & Hospitality industry trends, including digital travel experiences, customer personalization, loyalty programs, smart airports, airline operations, sustainability initiatives, and AI-driven guest/traveler engagement.\nSkill Requirements\nProven experience managing Travel & Hospitality, Airline, Airport, Hospitality, Cruise, or Online Travel Agency (OTA) accounts.\nStrong understanding of:Airline Operations & Passenger Services\nRevenue Management & Reservation Systems\nLoyalty & Customer Engagement Programs\nDigital Customer Experience\nTravel Distribution Ecosystem (GDS, NDC, OTA Platforms)\nData & AI Solutions for Travel and Hospitality\n\nDemonstrated success in achieving revenue growth and account expansion targets.\nExperience managing multimillion-dollar client portfolios.\nStrong executive presence and stakeholder management skills.\nExcellent communication, negotiation, and presentation abilities.\nExperience leading large-scale digital transformation, cloud modernization, and operational excellence initiatives within Travel & Hospitality organizations.\nOther Requirements\nNA","description_format":"text","description_chars":2844,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Professional Services","Science & Engineering","Systems 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