Consultant-Domain

Job Summary

The SAP Basis Consultant will be responsible for the administration, monitoring, maintenance, and continuous improvement of the customer's SAP landscape, ensuring high availability, performance, security, and operational stability across business-critical SAP platforms.

The consultant will provide L2 production support, incident resolution, change implementation, transport management, system monitoring, and technical administration activities while supporting the customer's transformation initiatives, governance requirements, and operational excellence objectives. The role will collaborate closely with SAP Functional Teams, SAP Security, Infrastructure, Database, Cloud, Application Development, and Service Management teams to deliver reliable and resilient SAP services. Reckitt's transformation strategy emphasizes modernization, service reliability, automation, AIOps, observability, and operational excellence, making SAP Basis a key supporting capability within the delivery model.

Key Responsibilities

SAP System Administration

• Perform day-to-day SAP Basis administration activities.
• Monitor and maintain SAP application servers and system landscapes.
• Support client administration activities.
• Manage system profiles and instance configurations.
• Maintain system health and operational stability.

SAP Monitoring & Operations

• Monitor SAP systems for performance, availability, and capacity utilization.
• Proactively identify and resolve technical issues.
• Support batch job monitoring and issue resolution.
• Monitor update records, background processing, and system logs.
• Ensure compliance with operational procedures and support processes.

Incident & Problem Management

• Resolve SAP Basis-related incidents within agreed SLAs.
• Perform root cause analysis for recurring technical issues.
• Support major incident bridges and recovery activities.
• Coordinate with SAP vendors and infrastructure teams when required.
• Maintain support documentation and knowledge articles.

Transport & Change Management

• Manage SAP transports across development, test, and production systems.
• Support change implementation and deployment activities.
• Validate transport migrations and troubleshoot failures.
• Participate in release planning and deployment activities.
• Ensure adherence to change management governance processes.

Performance & Capacity Management

• Monitor SAP performance indicators and system utilization.
• Analyze workload distribution and system bottlenecks.
• Recommend performance improvements and optimization actions.
• Support capacity planning activities.
• Assist in infrastructure sizing and scaling discussions.

System Refreshes & Landscape Management

• Support client copies, system refreshes, and environment maintenance activities.
• Coordinate non-production landscape refreshes.
• Validate post-refresh system functionality.
• Manage technical consistency across SAP environments.

Backup, Recovery & Business Continuity

• Support backup and recovery validation activities.
• Participate in disaster recovery testing exercises.
• Assist in business continuity planning activities.
• Ensure compliance with recovery objectives and operational standards.

Security & Compliance Support

• Support SAP Security teams during audits and compliance reviews.
• Assist with implementation of SAP security recommendations.
• Monitor system-level security settings.
• Support vulnerability remediation activities.
• Maintain audit readiness and compliance documentation.

Automation & Continuous Improvement

• Identify opportunities for Basis process automation.
• Support implementation of monitoring and automation tools.
• Participate in operational excellence initiatives.
• Contribute to service improvement programs aligned with Reckitt's transformation objectives.
• Support AIOps, observability, and reliability engineering initiatives where applicable

Skill Requirements

Experience supporting one or more of:

• SAP ECC
• SAP BW
• SAP Solution Manager
• SAP PI/PO and CPI
• SAP Fiori
• SAP Gateway
• SAP BusinessObjects
• SAP NetWeaver
• SAP Cloud Connector
• SAP BTP (preferred)

Required Skills

SAP Basis Administration

• SAP Installation & Configuration
• SAP Kernel Upgrades
• SAP System Monitoring
• Client Administration
• Transport Management System (TMS)
• SAP Landscape Management
• Background Job Administration
• System Copy & Refresh Activities

Database Knowledge

• Database Monitoring
• Backup & Recovery Concepts
• Database Performance Monitoring

Technical Operations

• Operating System Administration (Linux/Windows)
• Performance Tuning
• Incident Management
• Change Management
• Problem Management
• Root Cause Analysis

Monitoring & Automation

• SAP Solution Manager
• Monitoring Tools
• Job Scheduling Solutions
• Observability Platforms
• Automation & Scripting Concepts

Other Requirements

Qualifications

• Bachelor's Degree in Engineering, Computer Science, Information Technology, or related discipline.
• SAP Certified Technology Associate - SAP Basis Administration preferred.
• ITIL Foundation certification preferred.

Experience

• 4 to 7 years of SAP Basis administration experience.
• Experience supporting medium-to-large SAP landscapes.
• Experience with SAP HANA and S/4HANA environments preferred.
• Experience working in AMS and Managed Services environments.
• Knowledge of cloud-hosted SAP environments preferred.
• Experience supporting global operations and 24x7 production support models.