{"id":1928669,"url":"https://alion.io/job/hcltech-deskside-support-technician","title":"Deskside Support Technician","company":{"id":225,"name":"HCLTech","domain":"hcltech.com","url":"https://alion.io/company/hcltech","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Washington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":53000,"max_usd":137000,"period":"year","method":"role_country_seniority_unknown","sample_n":1646},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Service Desk","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-05T21:07:18Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-13T10:22:43Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Job Summary\nThe Deskside Support Technician will provide comprehensive technical support for the client’s campus based personnel. With minimal and/or remote supervision, responsible for receiving user tickets through electronic systems, properly documenting all actions taken and communicating effectively with the user community throughout life cycle of a ticket. Resolves intermediate to complex computer software and hardware problems by applying trouble-shooting and problem solving skills. Installs and configures company standard applications. Supports key service-level goals including response time and end-user satisfaction. Principal Responsibilities:\nProvide comprehensive technical support services to the Client’s onsite personnel, customers and service providers.\nPerform IMAC related tasks as assigned (e.g., hardware break/fix and hardware or software upgrades) including data migration\nReplicate and resolve customer incidents in the software & hardware environment.\nMaintain incident management system with up to date information on ticket progress\nSelf-monitoring of tickets to insure proper escalation and resolution of incidents consistent with the agreed SLA’s.\nFollow established Asset Management processes\nProvide setup and support services for conference rooms.\nProvisioning and deployment of internal VoIP telephones\nCommunication with several IT Infrastructure support groups to appropriately escalate incidents and follow up on incidents to drive resolution for the customer. Documenting customer interactions within the tickets to be inclusive of accuracy, thoroughness and timeliness.\nEffectively communicate with Deskside Management Team in regards to asset management, break/fix or Service Desk related processes (build a “proactive” environment)\nContribute current technical information and best practices concerning proprietary applications using the various knowledge distribution channels.\nCarries out responsibilities in accordance with the organization’s policies, procedures, and state, federal and local laws\nEnsures compliance with all company policies and procedures, including safety rules and regulations\nLiaise as necessary interdepartmentally to seek resolutions to all reported issues\nAssess reported issues and as necessary work directly with Client’s service providers for escalation and timely issue resolution.\nPerform customer support related tasks and special projects as assigned by management.\nLiaise as necessary interdepartmentally to seek resolutions to all issues reported.\nMust be able to lift desktops, laptops, monitors, printers and other IT related equipment Page 1 of 2 Deskside Support Technician J O B D E S C R I P T I O N\nOrganize and utilize all support resources provided including emails, documentation, contact lists, etc.\nMentor other Deskside Support Technicians as required. Job Requirements Skills\nProblem solving skills, organizational skills, and the ability to exercise sound judgment in any customer service scenario\nExcellent communication and customer service skills. Dedication to customer service.\nExcellent teamwork skills\nExcellent desktop support technical skills\nExperience in supporting and troubleshooting Microsoft Office 365, Windows Operating Systems, VPN client software (Citrix), Remote Desktop tools (Bomgar)\nAbility to perform root cause analysis and determine appropriate course of action based on result Language Skills\nOfficial Local Language on a native or at least very good (fluent) level (C1/C2)\nEnglish on an advanced level (B2 or higher) Education\nBS or BA degree preferred or equivalent work experience\nA+ Certification or equivalent required.\nMicrosoft Certified Professional certification a plus Experience\nMinimum of 12 months of Desktop support experience Working Relationships\nMaintain inter-department relationships to resolve reported incidents\nEffectively communicate with extended service providers and IT infrastructure groups\nKey Responsibilities\nThe Deskside Support Technician will provide comprehensive technical support for the client’s campus based personnel. With minimal and/or remote supervision, responsible for receiving user tickets through electronic systems, properly documenting all actions taken and communicating effectively with the user community throughout life cycle of a ticket. Resolves intermediate to complex computer software and hardware problems by applying trouble-shooting and problem solving skills. Installs and configures company standard applications. Supports key service-level goals including response time and end-user satisfaction. Principal Responsibilities:\nProvide comprehensive technical support services to the Client’s onsite personnel, customers and service providers.\nPerform IMAC related tasks as assigned (e.g., hardware break/fix and hardware or software upgrades) including data migration\nReplicate and resolve customer incidents in the software & hardware environment.\nMaintain incident management system with up to date information on ticket progress\nSelf-monitoring of tickets to insure proper escalation and resolution of incidents consistent with the agreed SLA’s.\nFollow established Asset Management processes\nProvide setup and support services for conference rooms.\nProvisioning and deployment of internal VoIP telephones\nCommunication with several IT Infrastructure support groups to appropriately escalate incidents and follow up on incidents to drive resolution for the customer. Documenting customer interactions within the tickets to be inclusive of accuracy, thoroughness and timeliness.\nEffectively communicate with Deskside Management Team in regards to asset management, break/fix or Service Desk related processes (build a “proactive” environment)\nContribute current technical information and best practices concerning proprietary applications using the various knowledge distribution channels.\nCarries out responsibilities in accordance with the organization’s policies, procedures, and state, federal and local laws\nEnsures compliance with all company policies and procedures, including safety rules and regulations\nLiaise as necessary interdepartmentally to seek resolutions to all reported issues\nAssess reported issues and as necessary work directly with Client’s service providers for escalation and timely issue resolution.\nPerform customer support related tasks and special projects as assigned by management.\nLiaise as necessary interdepartmentally to seek resolutions to all issues reported.\nMust be able to lift desktops, laptops, monitors, printers and other IT related equipment Page 1 of 2 Deskside Support Technician J O B D E S C R I P T I O N\nOrganize and utilize all support resources provided including emails, documentation, contact lists, etc.\nMentor other Deskside Support Technicians as required. Job Requirements Skills\nProblem solving skills, organizational skills, and the ability to exercise sound judgment in any customer service scenario\nExcellent communication and customer service skills. Dedication to customer service.\nExcellent teamwork skills\nExcellent desktop support technical skills\nExperience in supporting and troubleshooting Microsoft Office 365, Windows Operating Systems, VPN client software (Citrix), Remote Desktop tools (Bomgar)\nAbility to perform root cause analysis and determine appropriate course of action based on result Language Skills\nOfficial Local Language on a native or at least very good (fluent) level (C1/C2)\nEnglish on an advanced level (B2 or higher) Education\nBS or BA degree preferred or equivalent work experience\nA+ Certification or equivalent required.\nMicrosoft Certified Professional certification a plus Experience\nMinimum of 12 months of Desktop support experience Working Relationships\nMaintain inter-department relationships to resolve reported incidents\nEffectively communicate with extended service providers and IT infrastructure groups\nSkill Requirements\nThe Deskside Support Technician will provide comprehensive technical support for the client’s campus based personnel. With minimal and/or remote supervision, responsible for receiving user tickets through electronic systems, properly documenting all actions taken and communicating effectively with the user community throughout life cycle of a ticket. Resolves intermediate to complex computer software and hardware problems by applying trouble-shooting and problem solving skills. Installs and configures company standard applications. Supports key service-level goals including response time and end-user satisfaction. Principal Responsibilities:\nProvide comprehensive technical support services to the Client’s onsite personnel, customers and service providers.\nPerform IMAC related tasks as assigned (e.g., hardware break/fix and hardware or software upgrades) including data migration\nReplicate and resolve customer incidents in the software & hardware environment.\nMaintain incident management system with up to date information on ticket progress\nSelf-monitoring of tickets to insure proper escalation and resolution of incidents consistent with the agreed SLA’s.\nFollow established Asset Management processes\nProvide setup and support services for conference rooms.\nProvisioning and deployment of internal VoIP telephones\nCommunication with several IT Infrastructure support groups to appropriately escalate incidents and follow up on incidents to drive resolution for the customer. Documenting customer interactions within the tickets to be inclusive of accuracy, thoroughness and timeliness.\nEffectively communicate with Deskside Management Team in regards to asset management, break/fix or Service Desk related processes (build a “proactive” environment)\nContribute current technical information and best practices concerning proprietary applications using the various knowledge distribution channels.\nCarries out responsibilities in accordance with the organization’s policies, procedures, and state, federal and local laws\nEnsures compliance with all company policies and procedures, including safety rules and regulations\nLiaise as necessary interdepartmentally to seek resolutions to all reported issues\nAssess reported issues and as necessary work directly with Client’s service providers for escalation and timely issue resolution.\nPerform customer support related tasks and special projects as assigned by management.\nLiaise as necessary interdepartmentally to seek resolutions to all issues reported.\nMust be able to lift desktops, laptops, monitors, printers and other IT related equipment Page 1 of 2 Deskside Support Technician J O B D E S C R I P T I O N\nOrganize and utilize all support resources provided including emails, documentation, contact lists, etc.\nMentor other Deskside Support Technicians as required. Job Requirements Skills\nProblem solving skills, organizational skills, and the ability to exercise sound judgment in any customer service scenario\nExcellent communication and customer service skills. Dedication to customer service.\nExcellent teamwork skills\nExcellent desktop support technical skills\nExperience in supporting and troubleshooting Microsoft Office 365, Windows Operating Systems, VPN client software (Citrix), Remote Desktop tools (Bomgar)\nAbility to perform root cause analysis and determine appropriate course of action based on result Language Skills\nOfficial Local Language on a native or at least very good (fluent) level (C1/C2)\nEnglish on an advanced level (B2 or higher) Education\nBS or BA degree preferred or equivalent work experience\nA+ Certification or equivalent required.\nMicrosoft Certified Professional certification a plus Experience\nMinimum of 12 months of Desktop support experience Working Relationships\nMaintain inter-department relationships to resolve reported incidents\nEffectively communicate with extended service providers and IT infrastructure groups\nOther Requirements\nThe Deskside Support Technician will provide comprehensive technical support for the client’s campus based personnel. With minimal...","description_format":"text","description_chars":15802,"description_truncated":true,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-10-05T21:07:18Z"}],"visa":[],"liveness":{"score":78,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.863,"p_room":0.9,"age_days":7,"expected_fill_days":14,"reasons":["conf:3","velocity","win:mid","comp:brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/hcltech-deskside-support-technician","json_url":"https://alion.io/job/hcltech-deskside-support-technician.json","meta":{"generated_at":"2026-10-13T14:30:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22326,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":225},"rest":"https://alion.io/mcp/rest/get_company?id=225"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhcltech-deskside-support-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhcltech-deskside-support-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhcltech-deskside-support-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hcltech-deskside-support-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhcltech-deskside-support-technician"}]}