{"id":3429918,"url":"https://alion.io/job/hcltech-deskside-support","title":"Deskside Support","company":{"id":225,"name":"HCLTech","domain":"hcltech.com","url":"https://alion.io/company/hcltech","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United 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electronic waste disposal\nSupport conference rooms, meeting AV setups, and ad-hoc meeting/event technical needs\nAssist with real estate transactions, program buildouts, and facility moves (cabling, port activation, new closet setup)\nTroubleshoot and support manufacturing & engineering tools, shop-floor terminals, and related peripherals\nPerform patching, basic administration, storage management, and data protection tasks\nHandle network operations: port activation/troubleshooting, Wi-Fi coverage, LAN/WAN, VPN, WAP and switch installation/support\nParticipate in data closet management, cable management, and physical infrastructure upkeep\nSupport disaster recovery tasks, backup verification, and basic business continuity activities\nManage SLA compliance, CSAT scores, ticket backlog, and major incident support\nPerform data spill remediation, system compliance checks, and support security applications\nPartner with business units, manufacturing teams, engineering groups, and external vendors as needed\nTake complete ownership of issues until full resolution has been achieved\nKey Responsibilities\nJob Responsibilities : Work Authorization: US Citizen or Green Card Holder.\nKey Responsibilities:\nOwn the full PCaaS (PC as a Service) lifecycle: deployment, new-hire setups, hardware refreshes, and decommissioning\nProvide day-to-day end-user support (desktops, laptops, printers, peripherals, mobile devices, and unclassified PCs in SCIF environments)\nManage printer support, peripherals ordering/stockpiling/installation, and electronic waste disposal\nSupport conference rooms, meeting AV setups, and ad-hoc meeting/event technical needs\nAssist with real estate transactions, program buildouts, and facility moves (cabling, port activation, new closet setup)\nTroubleshoot and support manufacturing & engineering tools, shop-floor terminals, and related peripherals\nPerform patching, basic administration, storage management, and data protection tasks\nHandle network operations: port activation/troubleshooting, Wi-Fi coverage, LAN/WAN, VPN, WAP and switch installation/support\nParticipate in data closet management, cable management, and physical infrastructure upkeep\nSupport disaster recovery tasks, backup verification, and basic business continuity activities\nManage SLA compliance, CSAT scores, ticket backlog, and major incident support\nPerform data spill remediation, system compliance checks, and support security applications\nPartner with business units, manufacturing teams, engineering groups, and external vendors as needed\nTake complete ownership of issues until full resolution has been achieved\nSkill Requirements\nSkill Requirement : Work Authorization: US Citizen or Green Card Holder.\nKey Responsibilities:\nOwn the full PCaaS (PC as a Service) lifecycle: deployment, new-hire setups, hardware refreshes, and decommissioning\nProvide day-to-day end-user support (desktops, laptops, printers, peripherals, mobile devices, and unclassified PCs in SCIF environments)\nManage printer support, peripherals ordering/stockpiling/installation, and electronic waste disposal\nSupport conference rooms, meeting AV setups, and ad-hoc meeting/event technical needs\nAssist with real estate transactions, program buildouts, and facility moves (cabling, port activation, new closet setup)\nTroubleshoot and support manufacturing & engineering tools, shop-floor terminals, and related peripherals\nPerform patching, basic administration, storage management, and data protection tasks\nHandle network operations: port activation/troubleshooting, Wi-Fi coverage, LAN/WAN, VPN, WAP and switch installation/support\nParticipate in data closet management, cable management, and physical infrastructure upkeep\nSupport disaster recovery tasks, backup verification, and basic business continuity activities\nManage SLA compliance, CSAT scores, ticket backlog, and major incident support\nPerform data spill remediation, system compliance checks, and support security applications\nPartner with business units, manufacturing teams, engineering groups, and external vendors as needed\nTake complete ownership of issues until full resolution has been achieved\nOther Requirements\nOther Requirement : Work Authorization: US Citizen or Green Card Holder.\nKey Responsibilities:\nOwn the full PCaaS (PC as a Service) lifecycle: deployment, new-hire setups, hardware refreshes, and decommissioning\nProvide day-to-day end-user support (desktops, laptops, printers, peripherals, mobile devices, and unclassified PCs in SCIF environments)\nManage printer support, peripherals ordering/stockpiling/installation, and electronic waste disposal\nSupport conference rooms, meeting AV setups, and ad-hoc meeting/event technical needs\nAssist with real estate transactions, program buildouts, and facility moves (cabling, port activation, new closet setup)\nTroubleshoot and support manufacturing & engineering tools, shop-floor terminals, and related peripherals\nPerform patching, basic administration, storage management, and data protection tasks\nHandle network operations: port activation/troubleshooting, Wi-Fi coverage, LAN/WAN, VPN, WAP and switch installation/support\nParticipate in data closet management, cable management, and physical infrastructure upkeep\nSupport disaster recovery tasks, backup verification, and basic business continuity activities\nManage SLA compliance, CSAT scores, ticket backlog, and major incident support\nPerform data spill remediation, system compliance checks, and support security applications\nPartner with business units, manufacturing teams, engineering groups, and external vendors as needed\nTake complete ownership of issues until full resolution has been 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