{"id":994413,"url":"https://alion.io/job/hcltech-desktop-support-engineer","title":"Desktop Support Engineer","company":{"id":225,"name":"HCLTech","domain":"hcltech.com","url":"https://alion.io/company/hcltech","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toyohashi, Japan"],"countries":["JP"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":5000000,"max":7500000,"currency":"JPY","period":"year","gross":null,"usd_annual":48090},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"ITIL","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"ServiceNow","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-17T06:34:15Z","employer_posted_date":null,"last_verified_at":"2026-09-17T06:34:15Z","board_verified":false,"closed_at":null,"days_open":50,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":50},"description":"Responsibilities :-\nBuilding and configuring PCs and laptops as well as loading software, Setup applications like outlook, Wi-Fi, VPN and Backup Setup and troubleshooting printer/faxes/copiers/RF guns or phone equipment in offices.\nProviding frontline customer Support, including hardware and software troubleshooting and diagnosis.\nReceive, stock, ship/install hardware (computers and peripherals) from their site to users at their site or stationed remotely.\nEnsuring AMDB/CMDB accuracy is maintained based on device status for the site(s).\nSmart hands support for infrastructure devices.\nTroubleshooting network connectivity issues following instruction and guidance from L2/L3 teams.\nPerforms repairs on computers, laptops, printers and any other authorized peripheral equipment\nCoordinates with respective IT OEM vendors in case of hardware related issues on computers.\nCreate documentation for processes and procedures of day-to-day work. Creating KB articles.\nBreak-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives/etc.\nAdhering to SLAs.\nITIL Processes awareness and adhering to ITIL process workflow.\nReporting to the HCL Track Lead / Team Lead.\nCompany Info\nAbout HCLTech:\nHCLTech is a global technology company, home to more than 221,000 people across 60 countries, delivering industry-leading centered capabilities around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated trends as of 12 months ending September 2023 totaled $12.9 billion.\nWe have been named a Global Top Employer for 2023 and certified as a Top Employer in 25 countries by the Top Employers Institute across three regions, Asia Pacific, North America and Europe, for consistency in people practices across the globe. Of the 25 countries, HCLTech is ranked number one in 18 countries, including Japan. These accolades demonstrate our commitment to fostering a work environment with an innovative and a progressive work culture. To learn how we can supercharge progress for you, visit hcltech.com\nWe bring together the best of technology and our people to supercharge progress!\nWorking Hours\n8:00 - 17:00\nJob Requirements\nRequired Skills/Qualifications:\nMinimum 5yrs hands on dedicated experience as deskside/Onsite support/local IT engineer\nStrong Microsoft Operating System installation (Win10 / MAC OS X) and troubleshooting skills.\nStrong experience in troubleshooting Office suite, MS office, O365 (Outlook, Word, Excel, PowerPoint etc).\nStrong desktop support knowledge including hardware, software, and networking concepts\nStrong skills in hardware level concepts on Desktops, laptops, Notebooks, Printers and Handhelds.\nGood knowledge of iOS, Android OS, rugged devices (tablets and iPads).\nKnowledge of windows Image build process and SCCM deployments, Autopilot and InTune.\nUnderstanding of concepts of Active Directory, Azure AD, Exchange Mailboxes, Distribution lists.\nRemote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools tool.\nTroubleshoot and assist end users with mobile device setup, activations and performance issues, Handheld -Android & IOS support knowledge.\nStrong customer service skills\nExcellent communication and conversation skills (Verbal and Written) and good documentation skills.\nKnowledge on ITIL Ticketing tools such as ServiceNow, BMC remedy etc, and ITIL concepts such as change process, problem, incidents, and requests tickets.\nAdditional Responsibility\nMight need to travel to other sites based on demand and requirements.\nEnglish Level\nBusiness Conversation Level (TOEIC 735-860)\nJapanese Level\nBusiness Level(JLPT Level 2 or N2)\nSalary\nJPY - Japanese Yen JPY 5000K - JPY 7500K\nOther Salary Description\nComprehensive social insurance coverage\nEducation and training\nHolidays\nComplete two-day weekend (Saturday, Sunday, and public holidays)\nPaid leave\nBereavement leave\nChildcare leave\nSick leave\nJob Contract Period\nFull-time employment\nNearest Station\nNoyori-cho, Toyohashi City, Aichi Prefecture","description_format":"text","description_chars":4287,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Japanese","level":"Upper-Intermediate (B2)","optional":false},{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Insurance coverage"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-09-17T06:34:15Z"}],"visa":[{"country":"IE","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Irish employment permits in 12 months: 41","filings_12m":41,"filings_prev_12m":49,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Employment permits","cap_exempt":false,"checked_at":"2026-11-06T22:37:57+00:00","sources":["Department of Enterprise, Trade and Employment: employment permits issued to companies"],"filings_for_role_12m":0}],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":0.4,"p_active":0.721,"p_room":0.45,"age_days":49,"expected_fill_days":28,"reasons":["seen:49","velocity","win:tail","comp:brand"],"computed_at":"2026-11-06T05:58:05Z"},"pay":{"stated_usd_annual":48090,"is_top_pay":false},"html_url":"https://alion.io/job/hcltech-desktop-support-engineer","json_url":"https://alion.io/job/hcltech-desktop-support-engineer.json","meta":{"generated_at":"2026-11-07T02:27:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5718,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":225},"rest":"https://alion.io/mcp/rest/get_company?id=225"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhcltech-desktop-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhcltech-desktop-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhcltech-desktop-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hcltech-desktop-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhcltech-desktop-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":994413}},{"tool":"search_jobs","arguments":{"company":"hcltech.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":994413},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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