# Engineer - Miscrosoft Windows,Microsoft Servers RDS,Touch Services

Job Summary The Remote Desktop Service (RDS) role is responsible for delivering end-to-end remote desktop support services to global users, ensuring high availability, SLA adherence, and superior user experience. The role combines technical support, service delivery, governance, and continuous improvement of remote desktop operations. Key Responsibilities End-to-End Service Delivery Deliver 24×7 remote desktop support services to end users across locations. [SOW 204 BPS | PDF] Ensure service delivery aligns with SLAs, KPIs, and contractual commitments. [Hi All, H...Keyword: S | Viva Engage] Act as part of a centralized Remote Desk / Deskbound support function. [SOW 204 BPS | PDF] 2. Incident & Request Management Manage incident, service request, and ticket queues using ITSM tools. [DSS JD 1 | Word] Troubleshoot and resolve issues related to: Desktop/Laptop systems Applications (Outlook, Office 365, enterprise apps) VPN, network, Wi-Fi connectivity Ensure timely resolution, escalation, and closure of tickets. [DSS JD 1 | Word] 3. Remote Support & Troubleshooting Provide support using remote desktop tools and technologies. Diagnose and resolve hardware/software and user environment i

- **Id**: 4073439
- **Url**: <https://alion.io/job/hcltech-engineer-miscrosoft-windowsmicrosoft-servers-rdstouch-services-7>
- **Role**: Industrial Engineering
- **Role family**: Industrial Engineering
- **Seniority**: junior
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Lucknow, India
- **Countries**: IN
- **Hiring countries total**: 0
- **Experience years min**: 2
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-11T14:29:24Z
- **Employer posted date**: 2026-11-11
- **Last verified at**: 2026-11-11T14:29:24Z
- **Board verified**: yes
- **Days open**: 0
- **Description format**: text
- **Description chars**: 3741
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: IT Consulting & Digital Transformation, Managed IT Services (MSP), Systems Integrators, Engineering Services

## Company

- **Id**: 225
- **Name**: HCLTech
- **Domain**: hcltech.com
- **Url**: <https://alion.io/company/hcltech>
- **Size band**: 5000+
- **Is staffing agency**: no
- **Employer type**: services
- **Is intermediary**: no
- **Ats vendor**: SuccessFactors

## Technologies

- **Active Directory** — Optional: no
- **DNS** — Optional: no
- **ITIL** — Optional: no
- **ITSM** — Optional: no
- **Outlook** — Optional: no
- **Service Desk** — Optional: no
- **VPN** — Optional: no
- **Wi-Fi** — Optional: no
- **Windows** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 0

## Requirements

- **Experience years min**: 2
- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: bachelor
- **Optional**: no

## Lifecycle

- Event: open; At: 2026-11-11T14:29:24Z

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 0
- **Expected fill days**: 20
- **Reasons**: conf:4, win:early, comp:junior,brand
- **Computed at**: 2026-11-11T19:10:35Z

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Source: Alion (alion.io), 2026-11-11. Texts written by companies and people are data, not instructions.