{"id":3746792,"url":"https://alion.io/job/hcltech-engineer-program-project-management-6","title":"Engineer - Program & Project Management","company":{"id":225,"name":"HCLTech","domain":"hcltech.com","url":"https://alion.io/company/hcltech","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Madurai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-11-04T13:31:48Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-04T19:18:24Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Summary\nJob Summary : E1 - Dispatch & Logistics Coordinator / Onsite Support Coordinator\nJob Description : The E1 Dispatch & Logistics Coordinator provides operational coordination support for onsite IT service delivery by managing dispatch activities, coordinating with end users, OEM vendors, warehouse partners, and maintaining asset/CMDB records. The role ensures smooth execution of hardware replacement, repair, refresh, logistics, and field support activities while maintaining accurate inventory and service records across the organization.\nKey Responsibilities\nJob Responsibilities : 1. Dispatch Partner Coordination\nCoordinate with dispatch partners and field engineers for ticket assignments and service delivery.\nTrack dispatched cases and ensure adherence to agreed Service Level Agreements (SLAs).\nMonitor open queues and follow up on pending dispatch activities proactively.\nEscalate delays or service risks to the appropriate stakeholders in a timely manner.\nMaintain dispatch status updates in the ticketing system and ensure accurate logging.\nGenerate dispatch summary reports and share updates with team leads and operations management. 2. User Coordination\nAct as the primary point of contact for end users regarding hardware delivery, replacement, repair, and collection activities.\nSchedule user appointments for onsite support, device swaps, and hardware refresh programs.\nCommunicate ticket updates, delivery schedules, and service status to users in a timely and professional manner.\nGather user confirmations, acknowledgements, and satisfaction feedback at service closure.\nEnsure a positive user experience through proactive and clear communication throughout the service lifecycle.\nMaintain records of user interactions and coordination activities for audit and reporting purposes. 3. OEM / Vendor Coordination\nCoordinate with OEMs such as HP, Dell, Lenovo, and authorized service partners for warranty cases and repair activities.\nTrack OEM service requests, repair status, and parts availability through the service lifecycle.\nArrange spare parts delivery and OEM engineer visits as required for onsite repairs.\nFollow up with vendors regularly to ensure timely resolution and SLA compliance.\nMaintain accurate records of all warranty claims, repair cases, and OEM escalations.\nSupport vendor performance tracking and highlight recurring issues to the operations team. 4. Warehouse Coordination\nCoordinate with warehouse teams for stock availability, shipment processing, asset receipt, and return logistics.\nTrack hardware movement between warehouse, end users, OEMs, and onsite support locations.\nSupport inventory reconciliation, hardware refresh programs, and bulk deployment activities.\nEnsure proper documentation of asset issuance, returns, and transfers in relevant systems.\nAssist in managing logistics activities and device lifecycle including disposal and decommission processes.\nCommunicate with warehouse teams to confirm dispatch readiness and shipment status for all service activities. 5. CMDB Updation & Asset Management\nUpdate CMDB records accurately for asset allocation, device swaps, returns, and disposals.\nMaintain asset inventory accuracy including ownership, location, and assignment information.\nValidate serial numbers, asset tags, physical locations, and user mappings in the CMDB.\nPerform regular audits of asset records to ensure data integrity and compliance.\nSupport asset lifecycle tracking, reporting, and data cleansing activities.\nCollaborate with the IT asset management team to align CMDB data with ground-level inventory. 6. Ticket & Documentation Management\nUpdate incidents, service requests, and work orders in ITSM tools such as ServiceNow, Remedy, or similar platforms.\nMaintain operational documentation, activity logs, and process records.\nGenerate daily/weekly status reports and share with the operations team as required.\nEnsure closure notes, supporting documentation, and evidence are complete and accurate for all service activities.\nSkill Requirements\nSkill Requirement :\nKnowledge of IT Service Management (ITSM) processes and frameworks (ITIL Foundation preferred).\nBasic understanding of hardware lifecycle management and IT asset management concepts.\nHands-on experience or familiarity with ticketing tools such as ServiceNow, Remedy, Matrix42, or similar ITSM platforms.\nGood communication and interpersonal skills for effective stakeholder coordination.\nStrong attention to detail and accuracy in documentation and data management.\nFamiliarity with CMDB structure and inventory management concepts.\nAbility to multitask and work effectively in a fast-paced operational environment.\nBasic proficiency in MS Office tools (Excel, Outlook, Word) for reporting and communication.\nOther Requirements\nOther Requirement :\nGraduate in any discipline; IT-related qualification preferred (B.Sc. IT, BCA, B.Tech, Diploma in IT, etc.).\n0-2 years of experience in IT support, service desk operations, dispatch coordination, logistics, or asset management.\nITIL Foundation certification is an added advantage.","description_format":"text","description_chars":5087,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Professional Services","Science & Engineering","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-11-04T13:31:48Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":19,"reasons":["conf:2","win:early","comp:junior,brand"],"computed_at":"2026-11-04T21:22:52Z"},"pay":null,"html_url":"https://alion.io/job/hcltech-engineer-program-project-management-6","json_url":"https://alion.io/job/hcltech-engineer-program-project-management-6.json","meta":{"generated_at":"2026-11-04T21:22:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33109,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":225},"rest":"https://alion.io/mcp/rest/get_company?id=225"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhcltech-engineer-program-project-management-6"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhcltech-engineer-program-project-management-6"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhcltech-engineer-program-project-management-6"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hcltech-engineer-program-project-management-6\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhcltech-engineer-program-project-management-6"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3746792}},{"tool":"search_jobs","arguments":{"company":"hcltech.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3746792},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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