{"id":4257885,"url":"https://alion.io/job/hcltech-engineer-support-operations-19","title":"Engineer (Support & Operations)","company":{"id":225,"name":"HCLTech","domain":"hcltech.com","url":"https://alion.io/company/hcltech","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Madurai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DNS","optional":false},{"name":"Incident Management","optional":false},{"name":"ITSM","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-13T14:19:07Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T14:19:07Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Summary\nEnterprise Backup & Recovery / Data Protection, Data Domain/Avamar/PPDM/DPA and Acronis\nKey Responsibilities\nPossess strong understanding of backup and recovery concepts.\nDemonstrate hands-on experience with backup tools (Commvault, NetBackup, Veeam, Rubrik).\nHave working knowledge of Linux and Windows operating systems.\nUnderstand networking basics (connectivity, ports, DNS/hostname resolution).\nFollow ITSM and incident management processes for ticket handling.\nAdhere to SOPs/runbooks for standard operations and troubleshooting.\nEnsure SLA-driven support and timely incident resolution.\nPerform log analysis to identify backup issues and trends.\nCommunicate effectively with internal teams and stakeholders.\nWork in 24x7 shift-based environment with ownership.\nRespond proactively to alerts, incidents, and failures.\nGenerate and review daily/weekly backup reports.\nValidate backup job completion and highlight exceptions.\nMaintain activity logs and update tickets accurately.\nReport failed/missed backups and ensure resolution.\nAnalyze recurring backup failures and propose fixes.\nTroubleshoot backup, restore, and replication issues.\nConfigure backup policies, schedules, and retention.\nManage backup storage, repositories, and media pools.\nExecute backup and restore requests as per SLA.\nInvestigate performance and backup window issues.\nManage backup agents/services on servers.\nCoordinate with server, storage, network, and application teams.\nImplement standard changes, patches, and upgrades.\nReview backup compliance and capacity utilization.\nEscalate complex issues to L3 with detailed analysis.\nSkill Requirements\nGood understanding of Backup and different -different tools.\nOther Requirements\nEnterprise Backup & Recovery / Data Protection, Data Domain/Avamar/PPDM/DPA and Acronis","description_format":"text","description_chars":1809,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Managed IT Services (MSP)","Systems Integrators","Engineering Services"],"lifecycle":[{"event":"open","at":"2026-11-13T14:19:07Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":14,"reasons":["conf:1","win:early","comp:brand"],"computed_at":"2026-11-13T16:17:26Z"},"pay":null,"html_url":"https://alion.io/job/hcltech-engineer-support-operations-19","json_url":"https://alion.io/job/hcltech-engineer-support-operations-19.json","meta":{"generated_at":"2026-11-13T16:17:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32645,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":225},"rest":"https://alion.io/mcp/rest/get_company?id=225"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhcltech-engineer-support-operations-19"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhcltech-engineer-support-operations-19"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhcltech-engineer-support-operations-19"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hcltech-engineer-support-operations-19\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhcltech-engineer-support-operations-19"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4257885}},{"tool":"search_jobs","arguments":{"company":"hcltech.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4257885},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}