Enterprise Architect

HCLTech • IT Consulting & Digital Transformation • IT Outsourcing & Dedicated Teams • ABAP • 6 hours ago

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Salary

≈ $123k – $236k per year (Estimated)

Location

In office (Dallas)

Seniority

Architect

Confirmed on the employer's own hiring board on Oct 12, 2026. First seen by Alion on Oct 12, 2026.

Overview

Company

Impact

Profile match

HCLTech

HCLTech is a major Indian multinational information technology (IT) services and consulting company headquartered in Noida, Uttar Pradesh. Spun off from the original HCL Group in 1991, it ranks as one of India's largest technology companies alongside firms like TCS, Infosys, and Wipro.

hcltech.com • HQ: Noida, India • Systems Integrators • IT Consulting & Digital Transformation • IT Outsourcing & Dedicated Teams • 5000+ employees • Est. 1976

Tech stack of HCLTech

Job Summary

Lead the end-to-end solution architecture and functional design for SAP Service Cloud V2.
Design and configure the SAP Service Cloud V2 Add-On for Utilities to support utility customer service and contact center processes.
Lead discovery, fit-to-standard, design, and configuration workshops with business and IT stakeholders.
Translate Utilities customer service requirements into scalable SAP Service Cloud V2 solutions.
Define the integration architecture between SAP Service Cloud V2 and SAP S/4HANA Utilities.
Identify and design the required SAP-delivered Utilities integration scenarios and integration flows.
Work with SAP Integration Suite resources to configure and validate standard integration packages and iFlows.
Design end-to-end processes involving Business Partner / Customer, Contract Account, Contract, Connection Object, Premise, Point of Delivery, Installation, Device / Meter, Billing and Invoice information, Payments, Collections, Security Deposits, Payment Plans / Promise to Pay, and Move-In / Move-Out processes.
Define Service Cloud communication configurations and connectivity requirements with SAP S/4HANA.
Collaborate with S/4HANA Utilities, Integration Suite, Security, BTP, and development teams on the end-to-end architecture.
Define the appropriate use of standard functionality versus extensions while following SAP Clean Core principles.
Design extensions using Service Cloud V2 extensibility capabilities and, when required, SAP BTP.
Define Service Cloud V2 business roles, access requirements, service processes, routing, queues, agent experience, customer interactions, case management, knowledge, and email processes.
Lead integration and end-to-end testing strategy and support SIT, UAT, cutover, go-live, and hypercare.
Provide functional and technical leadership to the Service Cloud implementation team and ensure solution decisions are properly documented.

Key Responsibilities

Lead the end-to-end solution architecture and functional design for SAP Service Cloud V2.
Design and configure the SAP Service Cloud V2 Add-On for Utilities to support utility customer service and contact center processes.
Lead discovery, fit-to-standard, design, and configuration workshops with business and IT stakeholders.
Translate Utilities customer service requirements into scalable SAP Service Cloud V2 solutions.
Define the integration architecture between SAP Service Cloud V2 and SAP S/4HANA Utilities.
Identify and design the required SAP-delivered Utilities integration scenarios and integration flows.
Work with SAP Integration Suite resources to configure and validate standard integration packages and iFlows.
Design end-to-end processes involving Business Partner / Customer, Contract Account, Contract, Connection Object, Premise, Point of Delivery, Installation, Device / Meter, Billing and Invoice information, Payments, Collections, Security Deposits, Payment Plans / Promise to Pay, and Move-In / Move-Out processes.
Define Service Cloud communication configurations and connectivity requirements with SAP S/4HANA.
Collaborate with S/4HANA Utilities, Integration Suite, Security, BTP, and development teams on the end-to-end architecture.
Define the appropriate use of standard functionality versus extensions while following SAP Clean Core principles.
Design extensions using Service Cloud V2 extensibility capabilities and, when required, SAP BTP.
Define Service Cloud V2 business roles, access requirements, service processes, routing, queues, agent experience, customer interactions, case management, knowledge, and email processes.
Lead integration and end-to-end testing strategy and support SIT, UAT, cutover, go-live, and hypercare.
Provide functional and technical leadership to the Service Cloud implementation team and ensure solution decisions are properly documented.

Skill Requirements

Lead the end-to-end solution architecture and functional design for SAP Service Cloud V2.
Design and configure the SAP Service Cloud V2 Add-On for Utilities to support utility customer service and contact center processes.
Lead discovery, fit-to-standard, design, and configuration workshops with business and IT stakeholders.
Translate Utilities customer service requirements into scalable SAP Service Cloud V2 solutions.
Define the integration architecture between SAP Service Cloud V2 and SAP S/4HANA Utilities.
Identify and design the required SAP-delivered Utilities integration scenarios and integration flows.
Work with SAP Integration Suite resources to configure and validate standard integration packages and iFlows.
Design end-to-end processes involving Business Partner / Customer, Contract Account, Contract, Connection Object, Premise, Point of Delivery, Installation, Device / Meter, Billing and Invoice information, Payments, Collections, Security Deposits, Payment Plans / Promise to Pay, and Move-In / Move-Out processes.
Define Service Cloud communication configurations and connectivity requirements with SAP S/4HANA.
Collaborate with S/4HANA Utilities, Integration Suite, Security, BTP, and development teams on the end-to-end architecture.
Define the appropriate use of standard functionality versus extensions while following SAP Clean Core principles.
Design extensions using Service Cloud V2 extensibility capabilities and, when required, SAP BTP.
Define Service Cloud V2 business roles, access requirements, service processes, routing, queues, agent experience, customer interactions, case management, knowledge, and email processes.
Lead integration and end-to-end testing strategy and support SIT, UAT, cutover, go-live, and hypercare.
Provide functional and technical leadership to the Service Cloud implementation team and ensure solution decisions are properly documented.

Other Requirements

Lead the end-to-end solution architecture and functional design for SAP Service Cloud V2.
Design and configure the SAP Service Cloud V2 Add-On for Utilities to support utility customer service and contact center processes.
Lead discovery, fit-to-standard, design, and configuration workshops with business and IT stakeholders.
Translate Utilities customer service requirements into scalable SAP Service Cloud V2 solutions.
Define the integration architecture between SAP Service Cloud V2 and SAP S/4HANA Utilities.
Identify and design the required SAP-delivered Utilities integration scenarios and integration flows.
Work with SAP Integration Suite resources to configure and validate standard integration packages and iFlows.
Design end-to-end processes involving Business Partner / Customer, Contract Account, Contract, Connection Object, Premise, Point of Delivery, Installation, Device / Meter, Billing and Invoice information, Payments, Collections, Security Deposits, Payment Plans / Promise to Pay, and Move-In / Move-Out processes.
Define Service Cloud communication configurations and connectivity requirements with SAP S/4HANA.
Collaborate with S/4HANA Utilities, Integration Suite, Security, BTP, and development teams on the end-to-end architecture.
Define the appropriate use of standard functionality versus extensions while following SAP Clean Core principles.
Design extensions using Service Cloud V2 extensibility capabilities and, when required, SAP BTP.
Define Service Cloud V2 business roles, access requirements, service processes, routing, queues, agent experience, customer interactions, case management, knowledge, and email processes.
Lead integration and end-to-end testing strategy and support SIT, UAT, cutover, go-live, and hypercare.
Provide functional and technical leadership to the Service Cloud implementation team and ensure solution decisions are properly documented.

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