{"id":2738575,"url":"https://alion.io/job/hcltech-enterprise-architect-program-project-management","title":"Enterprise Architect - Program & Project Management","company":{"id":225,"name":"HCLTech","domain":"hcltech.com","url":"https://alion.io/company/hcltech","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"staff","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Stockholm, Sweden"],"countries":["SE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":72000,"max_usd":172000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1519},"experience_years_min":15,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Self-Healing","optional":false},{"name":"AIOps","optional":true},{"name":"Error Budget","optional":true},{"name":"ITIL","optional":true},{"name":"Platform Engineering","optional":true},{"name":"SLI/SLO/SLA","optional":true}],"status":"live","first_seen_at":"2026-10-16T19:53:36Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-17T09:30:50Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Summary\nJob Description - Business Portfolio Manager (SRE) Role Summary The Business Portfolio Manager (BPM) is accountable for the overall delivery, governance, customer experience, and reliability outcomes for a designated business portfolio. The role serves as the strategic bridge between Customer Delivery Functions, Digital Product organizations, and Site Reliability Engineering (SRE), ensuring that reliability, operational excellence, and business priorities are aligned. The BPM provides leadership across Customer Success Managers (CSMs), Value Stream Managers (VSMs), SRE teams, and delivery functions, driving service stability, continuous improvement, transformation initiatives, automation adoption, and business value realization\nKey Responsibilities\nKey Responsibilities Portfolio Leadership & Governance\nOwn end-to-end service delivery and governance for the assigned portfolio.\nAct as the primary interface between Customer Delivery Functions and Reliability Engineering.\nEstablish strategic alignment between business priorities and SRE objectives.\nLead governance forums including operational, tactical, and strategic reviews.\nProvide executive-level visibility of service performance, risks, investments, and improvement opportunities. Customer Experience & Reliability Ownership\nOwn customer satisfaction and reliability outcomes across the portfolio.\nEnsure services consistently meet agreed SLAs, SLOs, and availability targets.\nDrive adoption of reliability engineering practices across value streams.\nSponsor initiatives focused on stability, resiliency, performance, and user experience improvements.\nProvide executive oversight of major incidents, recurring problems, and business-critical risks. Portfolio Performance Management\nManage end-to-end performance of SRE service streams.\nReview portfolio health through Golden Signals, SLIs, SLOs, Error Budgets, incident trends, and customer feedback.\nEnsure proactive identification and mitigation of risks.\nDrive accountability for operational performance and service outcomes.\nOversee execution of Service Improvement Plans (SIPs). Strategic Stakeholder Management\nBuild trusted relationships with senior business leaders, Delivery Function Heads, DPOs, DPAOs, and technology leadership.\nRepresent the portfolio in steering committees and executive governance forums.\nTranslate business priorities into operational and engineering actions.\nDrive decision-making on investment priorities, modernization, automation, and reliability improvement initiatives. Transformation & Continuous Improvement\nLead modernization, rationalization, automation, and Agentic AI initiatives across the portfolio.\nChampion SRE adoption and maturity progression.\nDrive toil reduction, observability improvements, operational standardization, and self-healing capabilities.\nIdentify opportunities to improve service quality, efficiency, and business outcomes. Financial & Demand Management\nManage portfolio forecasts, demand planning, and resource alignment.\nEnsure delivery commitments are aligned to budget and business priorities.\nSupport business case development for investments, lifecycle upgrades, automation, and transformation programs.\nTrack realized benefits and value delivered from reliability initiatives. Leadership & Team Management\nProvide leadership and direction to Customer Success Managers and Value Stream Managers.\nFoster a culture of accountability, collaboration, and continuous improvement.\nDevelop talent, succession planning, and capability growth within the portfolio.\nPromote One-Team ways of working across customer, supplier, and partner organizations.\nSkill Requirements\nPreferred Skills Business & Leadership\nPortfolio Management\nExecutive Stakeholder Management\nGovernance & Service Management\nFinancial Planning & Forecasting\nRisk & Compliance Management\nVendor Management SRE & Operations\nSite Reliability Engineering\nService Management (ITIL)\nSLO / SLI / Error Budget Frameworks\nIncident & Problem Management\nObservability Platforms\nOperational Resilience Transformation\nCloud Transformation\nAutomation & AIOps\nAgentic AI\nDevOps & Platform Engineering\nService Modernization\nOther Requirements\nRequired Experience\n15+ years of experience in Application Operations, Managed Services, SRE, IT Operations, or Digital Service Delivery.\n5+ years in Service Delivery or Operations leadership roles.\nExperience managing large-scale enterprise application portfolios.\nStrong background in operational governance and executive stakeholder management.\nExperience leading transformation, modernization, cloud, or reliability engineering programs.\nExperience managing multi-vendor and global delivery teams.\nSuccess Measures (KPIs)\nCustomer Satisfaction (CSAT)\nSLA / SLO Achievement\nService Availability & Reliability\nMajor Incident Reduction\nPortfolio Risk Reduction\nError Budget Compliance\nService Improvement Benefits Realized\nAutomation & Toil Reduction Outcomes\nFinancial Performance Against Plan\nStakeholder Satisfaction Scores\nSRE Maturity Progression","description_format":"text","description_chars":5044,"description_truncated":false,"requirements":{"experience_years_min":15,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-10-16T19:53:36Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring 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