{"id":2568093,"url":"https://alion.io/job/hcltech-group-operations-manager-5","title":"Group Operations Manager","company":{"id":225,"name":"HCLTech","domain":"hcltech.com","url":"https://alion.io/company/hcltech","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lucknow, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-10-14T22:22:56Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T16:44:42Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Summary\nSD- Manager\nDrive the Run Arena: Sys Admin, Storage and Backup etc\nShould be having experience running the Datacenter including Facility services, knowledge of Network\nShould be Customer Facing\nMiddle Man between Customer -HCL\n1st Point of contact: HCL and Customer\nResponsible for Process Management\nSLA Owner for specific BU\nResponsible for Service Improvement Initiatives\nManaging P&L for the account\nSet Exceptions and Expectations to the Customer\nDrive Outage Management and ensure speedy resolution\nAnalyze the Impact and do Value Add\nEnsuring ZERO Human Error in the account\nWorks with Internal support groups like RMG, WPC, Finance, GTS etc\nProvide details of Revenue Forecast and resource forecast\nNominating members for academies for skill improvement.\nOwn Problems: Stability of specific business unit. Drive the issues to permanent resolution. Drive Problem Management in the account.\nPoint of Connect and Door Step to the Customer\nEnsures Zero Escalation, Zero Surprise and Negotiator with the Customer\nRedefine team structure if required.\nBridge between Vendors, change owners and other stake holders to ensure timely resolution to every issue.\nAct as a resource provider- Right Vendors and Resources on Call\nPresent the data to Datacenter in charge of specific geography with the trends, improvements and progress\nResponsible for driving projects, and incidents. Works closely with Business for pricing and other financial issues.\nDirectly interact with Customer BU and drive the resolution.\nCoordinates with ITIL Leaders, Compute Team, and Service Delivery Leads for improvements and customer satisfaction.\nAlign with Service Delivery team for timely response to escalations, issues and concerns raised by BU Stake Holders, business leads and Global Compute team\nOwns the communication to Customer for incidents, action plan and works closely with the asset owner for resolution.\nCreate Confidence in Customer.\nSDM Time: 50% : Day to Day Operations, 20%: Customer Engagement, 20%: Reporting, 10%: Dynamic Reporting\nDiscuss improvement Areas with Vertical Leads\nKey Responsibilities\nSD- Manager\nSkill Requirements\nSD- Manager\nOther Requirements\nSD- Manager","description_format":"text","description_chars":2183,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-10-14T22:22:56Z"}],"visa":[],"liveness":{"score":99,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.993,"p_room":1,"age_days":0,"expected_fill_days":14,"reasons":["conf:2","wave","velocity","win:early","comp:brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/hcltech-group-operations-manager-5","json_url":"https://alion.io/job/hcltech-group-operations-manager-5.json","meta":{"generated_at":"2026-10-15T19:37:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29740,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":225},"rest":"https://alion.io/mcp/rest/get_company?id=225"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhcltech-group-operations-manager-5"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhcltech-group-operations-manager-5"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhcltech-group-operations-manager-5"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hcltech-group-operations-manager-5\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhcltech-group-operations-manager-5"}]}