{"id":4023445,"url":"https://alion.io/job/hcltech-group-technical-architect-65","title":"Group Technical Architect","company":{"id":225,"name":"HCLTech","domain":"hcltech.com","url":"https://alion.io/company/hcltech","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Backend","role_family":"Backend","seniority":"staff","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITSM","optional":false},{"name":"ServiceNow","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-11-10T16:02:01Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T16:02:01Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Summary\nJob Description\nResponsible for providing end-to-end application support for the Food & Beverage SupplyChain Application (CrunchTime platform), ensuring high availability, operational stability, and seamless integration with enterprise systems. The role supports incident resolution, root cause analysis, system enhancements, data validation, and stakeholder communication across business and IT teams.\nKey Responsibilities\nProvide L2/L3 production support for CrunchTime applications and related supply chain systems.\nMonitor application health, integrations, batch jobs, and interfaces.\nAnalyze and resolve incidents, service requests, and production issues within SLA commitments.\nPerform root cause analysis (RCA) and implement preventive measures for recurring issues.\nSupport integrations between CrunchTime and enterprise applications such as SAP, POS, BY WMS, and financial systems.\nValidate data flow between systems and troubleshoot interface failures.\nCoordinate with business users to understand operational issues and provide timely resolutions.\nSupport application releases, deployments, maintenance activities, and hypercare periods.\nExecute SQL queries for troubleshooting, data analysis, and reconciliation.\nCreate and maintain support documentation, SOPs, and knowledge articles.\nCollaborate with infrastructure, database, network, and vendor teams for issue resolution.\nParticipate in on-call support and critical incident management.\nDrive automation and proactive monitoring initiatives to improve operational efficiency.\nRequired Skills\nExperience supporting CrunchTime applications in production environments.\nStrong understanding of Restaurant/Food & Beverage Supply Chain Operations.\nKnowledge of:\nIncident Management\nChange Management\nProblem Management\nSLA/OLA Management\nSQL querying and database troubleshooting skills.\nExperience with integration troubleshooting and batch processing.\nExposure to ITSM tools such as ServiceNow, JIRA.\nStrong analytical and problem-solving skills.\nExcellent stakeholder communication and coordination skills.\nPreferred Skills\nExperience with ERP integration.\nUnderstanding of inventory management and procurement processes.\nExperience with automation, monitoring tools, and reporting platforms.\nExposure to cloud platforms and API integrations.\nQualifications\nBachelor's degree in computer science, Information Technology, or related field.\n3 to 10+ years of application support experience.\nExperience in Retail, Hospitality, Quick Service Restaurant (QSR), or Supply Chain domains is highly preferred.\nKey Responsibilities\nKey Responsibilities\nProvide L2/L3 production support for CrunchTime applications and related supply chain systems.\nMonitor application health, integrations, batch jobs, and interfaces.\nAnalyze and resolve incidents, service requests, and production issues within SLA commitments.\nPerform root cause analysis (RCA) and implement preventive measures for recurring issues.\nSupport integrations between CrunchTime and enterprise applications such as SAP, POS, BY WMS, and financial systems.\nValidate data flow between systems and troubleshoot interface failures.\nCoordinate with business users to understand operational issues and provide timely resolutions.\nSupport application releases, deployments, maintenance activities, and hypercare periods.\nExecute SQL queries for troubleshooting, data analysis, and reconciliation.\nCreate and maintain support documentation, SOPs, and knowledge articles.\nCollaborate with infrastructure, database, network, and vendor teams for issue resolution.\nParticipate in on-call support and critical incident management.\nDrive automation and proactive monitoring initiatives to improve operational efficiency.\nRequired Skills\nExperience supporting CrunchTime applications in production environments.\nStrong understanding of Restaurant/Food & Beverage Supply Chain Operations.\nKnowledge of:\nIncident Management\nChange Management\nProblem Management\nSLA/OLA Management\nSQL querying and database troubleshooting skills.\nExperience with integration troubleshooting and batch processing.\nExposure to ITSM tools such as ServiceNow, JIRA.\nStrong analytical and problem-solving skills.\nExcellent stakeholder communication and coordination skills.\nPreferred Skills\nExperience with ERP integration.\nUnderstanding of inventory management and procurement processes.\nExperience with automation, monitoring tools, and reporting platforms.\nExposure to cloud platforms and API integrations.\nQualifications\nBachelor's degree in computer science, Information Technology, or related field.\n3 to 10+ years of application support experience.\nExperience in Retail, Hospitality, Quick Service Restaurant (QSR), or Supply Chain domains is highly preferred.\nSkill Requirements\nOther Requirements\nKey Responsibilities\nProvide L2/L3 production support for CrunchTime applications and related supply chain systems.\nMonitor application health, integrations, batch jobs, and interfaces.\nAnalyze and resolve incidents, service requests, and production issues within SLA commitments.\nPerform root cause analysis (RCA) and implement preventive measures for recurring issues.\nSupport integrations between CrunchTime and enterprise applications such as SAP, POS, BY WMS, and financial systems.\nValidate data flow between systems and troubleshoot interface failures.\nCoordinate with business users to understand operational issues and provide timely resolutions.\nSupport application releases, deployments, maintenance activities, and hypercare periods.\nExecute SQL queries for troubleshooting, data analysis, and reconciliation.\nCreate and maintain support documentation, SOPs, and knowledge articles.\nCollaborate with infrastructure, database, network, and vendor teams for issue resolution.\nParticipate in on-call support and critical incident management.\nDrive automation and proactive monitoring initiatives to improve operational efficiency.\nRequired Skills\nExperience supporting CrunchTime applications in production environments.\nStrong understanding of Restaurant/Food & Beverage Supply Chain Operations.\nKnowledge of:\nIncident Management\nChange Management\nProblem Management\nSLA/OLA Management\nSQL querying and database troubleshooting skills.\nExperience with integration troubleshooting and batch processing.\nExposure to ITSM tools such as ServiceNow, JIRA.\nStrong analytical and problem-solving skills.\nExcellent stakeholder communication and coordination skills.\nPreferred Skills\nExperience with ERP integration.\nUnderstanding of inventory management and procurement processes.\nExperience with automation, monitoring tools, and reporting platforms.\nExposure to cloud platforms and API integrations.\nQualifications\nBachelor's degree in computer science, Information Technology, or related field.\n3 to 10+ years of application support experience.\nExperience in Retail, Hospitality, Quick Service Restaurant (QSR), or Supply Chain domains is highly preferred.","description_format":"text","description_chars":6959,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Managed IT Services (MSP)","Systems Integrators","Engineering Services"],"lifecycle":[{"event":"open","at":"2026-11-10T16:02:01Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":32,"reasons":["conf:1","win:early","comp:brand"],"computed_at":"2026-11-10T17:07:57Z"},"pay":null,"html_url":"https://alion.io/job/hcltech-group-technical-architect-65","json_url":"https://alion.io/job/hcltech-group-technical-architect-65.json","meta":{"generated_at":"2026-11-10T17:07:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5461,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":225},"rest":"https://alion.io/mcp/rest/get_company?id=225"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhcltech-group-technical-architect-65"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhcltech-group-technical-architect-65"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhcltech-group-technical-architect-65"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hcltech-group-technical-architect-65\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhcltech-group-technical-architect-65"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4023445}},{"tool":"search_jobs","arguments":{"company":"hcltech.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4023445},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}