Group Technical Architect

Job Summary

CTG Tracking ID-DELNAV46 "Senior Service Solution Expert - Telecom Services Location: Milan / Hybrid Employment Type: Full-time Seniority Level: Senior Expert Role Overview We are looking for an experienced Senior Service Solution Expert to join our Nework Applications team and drive the design, delivery, and evolution of value-added services for mobile and fixed network operators. The successful candidate will act as the technical bridge between customers, internal engineering teams, and technology partners, taking ownership of the service lifecycle from requirements gathering through solution design, implementation, integration, testing, and service acceptance. This role requires strong telecom domain expertise, hands-on experience with service architectures and call flows, and the ability to engage confidently with customers and stakeholders at both business and technical levels. Key Responsibilities

• Engage with telecom operators and customer stakeholders to capture, analyze, and formalize service requirements.
• Translate business requirements into technical solutions and service architectures.
• Lead technical discussions regarding service design, call flows, and integration scenarios.
• Analyze and define end-to-end service flows involving: o Voice services o Messaging services o Charging and billing platforms o Network and IT service enablers
• Coordinate internal engineering teams and external technology vendors throughout the solution lifecycle.
• Oversee architecture, implementation, integration, and validation activities to ensure successful service delivery.
• Support system integration, end-to-end testing, and customer acceptance activities.
• Produce and maintain functional and technical documentation.
• Act as the primary technical contact for customers throughout project execution.
• Ensure solutions meet customer expectations, quality standards, and project milestones. Required Experience
• 5+ years of experience in the telecommunications industry.
• Proven experience working in one or more of the following environments: o Telecom operators (mobile or fixed) o Telecom consulting firms o System integrators delivering solutions to telecom operators o Network Equipment Providers (NEPs)
• Demonstrated experience in designing and delivering telecom services and platforms.
• Strong customer-facing experience, including requirements gathering and technical solution discussions.
• Experience managing or coordinating multi-disciplinary technical teams and vendors.
• Solid background in service integration, testing, and deployment activities. Technical Skills
• Strong understanding of telecom service architectures and end-to-end service delivery.
• Ability to analyze, review, and discuss call flows and signaling procedures.
• Knowledge of voice, messaging, and charging ecosystems.
• Familiarity with telecom protocols and technologies: o SIP o Diameter o SS7 / SIGTRAN o SMPP o HTTP/REST APIs
• Understanding of system integration methodologies and testing practices.
• Ability to produce high-quality technical and functional specifications. Preferred Qualifications
• Experience with Value Added Services (VAS), messaging platforms, voice platforms, charging systems, or digital services.
• Knowledge of mobile core network architectures and service exposure frameworks.
• Experience working with multi-vendor telecom environments.
• Familiarity with cloud-native architectures and microservices. Soft Skills
• Excellent communication and stakeholder management skills.
• Strong customer-oriented and consultative mindset.
• Ability to influence technical decisions across multiple teams.
• Analytical thinking and problem-solving capabilities.
• Strong sense of ownership and accountability.
• Ability to work effectively in complex and fast-paced environments. What We Offer
• Opportunity to w

Key Responsibilities

Key Responsibilities

• Engage with telecom operators and customer stakeholders to capture, analyze, and formalize service requirements.
• Translate business requirements into technical solutions and service architectures.
• Lead technical discussions regarding service design, call flows, and integration scenarios.
• Analyze and define end-to-end service flows involving:

o Voice services

o Messaging services

o Charging and billing platforms

o Network and IT service enablers

• Coordinate internal engineering teams and external technology vendors throughout the solution lifecycle.
• Oversee architecture, implementation, integration, and validation activities to ensure successful service delivery.
• Support system integration, end-to-end testing, and customer acceptance activities.
• Produce and maintain functional and technical documentation.
• Act as the primary technical contact for customers throughout project execution.
• Ensure solutions meet customer expectations, quality standards, and project milestones.

Skill Requirements

AI/ML Tools - Others,Java,Telecom,TensorFlow,Python,Docker

Other Requirements