{"id":3393240,"url":"https://alion.io/job/hcltech-hybrid-infrastructure-and-cloud-operations-specialist","title":"Hybrid Infrastructure and Cloud Operations 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Teams","optional":false},{"name":"SharePoint","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-28T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-28T00:00:00Z","board_verified":false,"closed_at":null,"days_open":9,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":9},"description":"About the Role\nWe are looking for a Hybrid Infrastructure and Cloud Operations Specialist to provide cross-platform operational coverage across Microsoft 365 services and on-premises enterprise environments.\nThe role focuses on incident triage, service continuity, operational support, and coordination with specialist teams to ensure reliable service delivery.\nKey Responsibilities\nProvide operational and first-level support across Microsoft 365 collaboration and identity services.\nSupport Microsoft Entra ID, Exchange Online, SharePoint Online, and Microsoft Teams.\nPerform initial triage and troubleshooting for incidents affecting collaboration platforms, identity services, and hosting environments.\nCoordinate incident escalation and resolution with Microsoft 365, SQL, and infrastructure teams.\nExecute documented standard operating procedures and technical runbooks.\nSupport service restoration, backup verification, and recovery activities during incidents.\nProvide operational coverage during peak periods or resource shortages.\nMaintain accurate operational records and technical handover notes.\nWork across teams to ensure proper service continuity and incident handover.\n\nRequirements\nBachelor’s degree in Computer Science, Information Technology, or a related field.\n5+ years of experience in enterprise IT operations or infrastructure support.\nWorking knowledge of Microsoft 365 collaboration and identity services.\nExperience supporting on-premises enterprise platforms.\nStrong incident coordination and multi-platform troubleshooting skills.\nAbility to follow and execute established operating procedures.\nProven ability to collaborate across technical teams and provide effective operational handovers.\nSkills\nStandard Operating Procedures Development, Standard Operating Procedures, Enterprise IT Infrastructure, Coverage Analysis, Information Technology, Technical Records, Microsoft Exchange, Computer Science, Collaboration Solutions, SQL, resolved escalations, Liaise With Technical Teams, Incident Handling, Online Platform, Infrastructure Support, Clinical Incident Management in Rehabilitation Therapy","description_format":"text","description_chars":2129,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Professional Services","Science & Engineering","Systems 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