{"id":3037998,"url":"https://alion.io/job/hcltech-it-field-service-support","title":"IT Field Service Support","company":{"id":225,"name":"HCLTech","domain":"hcltech.com","url":"https://alion.io/company/hcltech","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":44000,"max_usd":100000,"period":"year","method":"role_country_seniority_unknown","sample_n":18483},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false}],"status":"live","first_seen_at":"2026-10-21T21:54:52Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-24T17:33:32Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Job Summary\nOnsite Cross Trained L2 Summary or requirements\nAbility to travel to remote locations\nYou will be required to provide Deskside / OSS / FSO technical support to Desktop PCs, Laptops, Tablets, Smart Phones, Desk telephony, AV equipment, Comms room devices/activities, desk cabling, Software installation and troubleshooting and any other related technology.\nProviding a high level of customer satisfaction and extremely strong communicator in both verbal and written communication in the local language.\nSupport includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.\nWork self-sufficiently to perform fault diagnostics, delivery user requirements, while maintaining standards and SLAs. Skills Required\nCapable of installing, removing, maintaining, monitoring and inventorying vehicle technology.\nMust possess a diverse skill set that enables them to address a wide range of issues independently.\nMeet all Service Levels specified and be able to support and meet the requirements specified in the relevant Job Profile and/or their Contingent Person's Assignment.\nCapable of troubleshooting issues with an end-user device, including all hardware, operating system, driver, or client application challenges.\nCapable of deploying or redeploying required OS images and builds (as well as, future images/builds) on compatible legacy hardware (Example: Win10, Win7, etc.).\nCapable of virtual desktop activities, such as capacity planning, monitoring, provisioning, image maintenance, persistent and nonpersistent multisession tuning and management, cost optimization, incident management coordination with business owners.\nCapable of ensuring device health is monitored, reported and remediated (DEX).\nCapable of maintaining OS currency using established processes leveraging Service Rings.\nCapable of performing Routine Technology Health Checks and capable of providing in person services for items in the relevant service catalogue.\nCapable of performing semi-annual tests, required remediation, and validation reports for the Code Blue emergency safety feature installed in vehicles, according to the Customer’s testing procedures provided to Supplier.\n24x7 availability, to be provided for the duration of the Major Incident.\nCapable of offering remote and on-site technical services (proactive and reactive) Smart Hands to the Customer and its associates.\nCapable of mobile devices support such as: Persona management, application access, device enrolment, OS maintenance and Device Firmware Updates (DFU).\nPossess the skills, qualifications, and experience necessary to perform the Contingent Person's Assignment Work to high professional standards.\nHave, as a minimum, the skill proficiency level, qualifications, and experience outlined in the relevant Job Profile, in the core skills for that Job Profile.\nMaintain current versions of the technical certifications listed for the relevant Job Profile and stay current with technology updates relevant to that Job Profile\nWill have the Skills, qualifications, and experience necessary to perform the Assignment Work to high professional standards, which are at least industry standard professional levels in accordance with the relevant Job Profile requirements and the defined Skills\ndigital-first and AI enabled resolution strategy through multiple operational strategies at Customer locations with potential visits to other office locations.\nEvent Support: Audio and Video Readiness, Event Planning, Communications\nVIP/Exec level support capability.\nOnsite and Field IT Operations: Vehicle Technologies, Smart Hands, Legacy Technologies, Storm Recovery Operations. IT Software/Hardware Asset Management.\nIssuing and acting on IT Incident and Request tickets that require higher trai\nKey Responsibilities\nOnsite Cross Trained L2 Summary or requirements\nAbility to travel to remote locations\nYou will be required to provide Deskside / OSS / FSO technical support to Desktop PCs, Laptops, Tablets, Smart Phones, Desk telephony, AV equipment, Comms room devices/activities, desk cabling, Software installation and troubleshooting and any other related technology.\nProviding a high level of customer satisfaction and extremely strong communicator in both verbal and written communication in the local language.\nSupport includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.\nWork self-sufficiently to perform fault diagnostics, delivery user requirements, while maintaining standards and SLAs. Skills Required\nCapable of installing, removing, maintaining, monitoring and inventorying vehicle technology.\nMust possess a diverse skill set that enables them to address a wide range of issues independently.\nMeet all Service Levels specified and be able to support and meet the requirements specified in the relevant Job Profile and/or their Contingent Person's Assignment.\nCapable of troubleshooting issues with an end-user device, including all hardware, operating system, driver, or client application challenges.\nCapable of deploying or redeploying required OS images and builds (as well as, future images/builds) on compatible legacy hardware (Example: Win10, Win7, etc.).\nCapable of virtual desktop activities, such as capacity planning, monitoring, provisioning, image maintenance, persistent and nonpersistent multisession tuning and management, cost optimization, incident management coordination with business owners.\nCapable of ensuring device health is monitored, reported and remediated (DEX).\nCapable of maintaining OS currency using established processes leveraging Service Rings.\nCapable of performing Routine Technology Health Checks and capable of providing in person services for items in the relevant service catalogue.\nCapable of performing semi-annual tests, required remediation, and validation reports for the Code Blue emergency safety feature installed in vehicles, according to the Customer’s testing procedures provided to Supplier.\n24x7 availability, to be provided for the duration of the Major Incident.\nCapable of offering remote and on-site technical services (proactive and reactive) Smart Hands to the Customer and its associates.\nCapable of mobile devices support such as: Persona management, application access, device enrolment, OS maintenance and Device Firmware Updates (DFU).\nPossess the skills, qualifications, and experience necessary to perform the Contingent Person's Assignment Work to high professional standards.\nHave, as a minimum, the skill proficiency level, qualifications, and experience outlined in the relevant Job Profile, in the core skills for that Job Profile.\nMaintain current versions of the technical certifications listed for the relevant Job Profile and stay current with technology updates relevant to that Job Profile\nWill have the Skills, qualifications, and experience necessary to perform the Assignment Work to high professional standards, which are at least industry standard professional levels in accordance with the relevant Job Profile requirements and the defined Skills\ndigital-first and AI enabled resolution strategy through multiple operational strategies at Customer locations with potential visits to other office locations.\nEvent Support: Audio and Video Readiness, Event Planning, Communications\nVIP/Exec level support capability.\nOnsite and Field IT Operations: Vehicle Technologies, Smart Hands, Legacy Technologies, Storm Recovery Operations. IT Software/Hardware Asset Management.\nIssuing and acting on IT Incident and Request tickets that require higher trai\nSkill Requirements\nOnsite Cross Trained L2 Summary or requirements\nAbility to travel to remote locations\nYou will be required to provide Deskside / OSS / FSO technical support to Desktop PCs, Laptops, Tablets, Smart Phones, Desk telephony, AV equipment, Comms room devices/activities, desk cabling, Software installation and troubleshooting and any other related technology.\nProviding a high level of customer satisfaction and extremely strong communicator in both verbal and written communication in the local language.\nSupport includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.\nWork self-sufficiently to perform fault diagnostics, delivery user requirements, while maintaining standards and SLAs. Skills Required\nCapable of installing, removing, maintaining, monitoring and inventorying vehicle technology.\nMust possess a diverse skill set that enables them to address a wide range of issues independently.\nMeet all Service Levels specified and be able to support and meet the requirements specified in the relevant Job Profile and/or their Contingent Person's Assignment.\nCapable of troubleshooting issues with an end-user device, including all hardware, operating system, driver, or client application challenges.\nCapable of deploying or redeploying required OS images and builds (as well as, future images/builds) on compatible legacy hardware (Example: Win10, Win7, etc.).\nCapable of virtual desktop activities, such as capacity planning, monitoring, provisioning, image maintenance, persistent and nonpersistent multisession tuning and management, cost optimization, incident management coordination with business owners.\nCapable of ensuring device health is monitored, reported and remediated (DEX).\nCapable of maintaining OS currency using established processes leveraging Service Rings.\nCapable of performing Routine Technology Health Checks and capable of providing in person services for items in the relevant service catalogue.\nCapable of performing semi-annual tests, required remediation, and validation reports for the Code Blue emergency safety feature installed in vehicles, according to the Customer’s testing procedures provided to Supplier.\n24x7 availability, to be provided for the duration of the Major Incident.\nCapable of offering remote and on-site technical services (proactive and reactive) Smart Hands to the Customer and its associates.\nCapable of mobile devices support such as: Persona management, application access, device enrolment, OS maintenance and Device Firmware Updates (DFU).\nPossess the skills, qualifications, and experience necessary to perform the Contingent Person's Assignment Work to high professional standards.\nHave, as a minimum, the skill proficiency level, qualifications, and experience outlined in the relevant Job Profile, in the core skills for that Job Profile.\nMaintain current versions of the technical certifications listed for the relevant Job Profile and stay current with technology updates relevant to that Job Profile\nWill have the Skills, qualifications, and experience necessary to perform the Assignment Work to high professional standards, which are at least industry standard professional levels in accordance with the relevant Job Profile requirements and the defined Skills\ndigital-first and AI enabled resolution strategy through multiple operational strategies at Customer locations with potential visits to other office locations.\nEvent Support: Audio and Video Readiness, Event Planning, Communications\nVIP/Exec level support capability.\nOnsite and Field IT Operations: Vehicle Technologies, Smart Hands, Legacy Technologies, Storm Recovery Operations. IT Software/Hardware Asset Management.\nIssuing and acting on IT Incident and Request tickets that require higher trai\nOther Requirements\nNA","description_format":"text","description_chars":11908,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-10-21T21:54:52Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":19,"reasons":["conf:2","velocity","win:early","comp:brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/hcltech-it-field-service-support","json_url":"https://alion.io/job/hcltech-it-field-service-support.json","meta":{"generated_at":"2026-10-25T00:21:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":510,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":225},"rest":"https://alion.io/mcp/rest/get_company?id=225"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhcltech-it-field-service-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhcltech-it-field-service-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhcltech-it-field-service-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hcltech-it-field-service-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhcltech-it-field-service-support"}]}