{"id":3092727,"url":"https://alion.io/job/hcltech-network-technician","title":"Network Technician","company":{"id":225,"name":"HCLTech","domain":"hcltech.com","url":"https://alion.io/company/hcltech","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Networking","role_family":"Networking","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":95000,"max_usd":194000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":443},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Intercom","optional":false},{"name":"LoRaWAN","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"Wi-Fi","optional":false}],"status":"live","first_seen_at":"2026-10-22T15:20:16Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-24T17:33:32Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Job Summary\nMinimum of 6+ years of experience supporting and managing network infrastructure and network-related devices or equivalent experience as agreed with the Company. 3+ years of experience leading field support teams Skilled in racking, stacking, cabling, and decommissioning of network hardware devices. Experienced in Site Services support for network device maintenance and remote/console support. Strong IT/Telecoms knowledge, including but not limited to: Routing, switching, firewalls, WiFi. IP Telephony (“IPT”). Radio Frequency (“RF”) equipment such as microwave radios, cellular nodes, and VSATs.\nKey Responsibilities\n1. Adhere To Quality Standards And Regulatory Requirements By Implementing Best Practices In Lan/Wan Management And Support Operations To Ensure Compliance With Company Policies.\n2. Provide Advanced Support For Complex Incidents Escalated By Analysts, Performing Root Cause Analysis And Implementing Effective Solutions To Resolve Intricate Technical And Security Issues.\n3. Engage In Value-Adding Activities Such As Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts To Enhance Overall Team Performance.\n4. Resolve Complex Service Tickets Within Agreed Slas By Collaborating With Cross-Functional Support Teams, Ensuring Seamless Operations And Robust Security Posture.\n5. Ensure A Positive Customer Experience By Achieving First Call Resolution, Minimizing Rejected Resolutions And Case Reopenings, While Proactively Mitigating Potential Security Threats.\nSkill Requirements\nLead and supervise a team of network technicians and contractors. Assign tasks, monitor progress, and provide technical guidance. Conduct regular team meetings to review priorities, safety compliance, and performance. Ensure adherence to company standards, policies, and procedures. Mentor and develop team members through coaching and training. Coordinate with third-party vendors and subcontractors for compliance and quality. Manage scheduling and resource allocation for site support activities. Escalate critical issues and provide detailed performance reports. Support workforce planning, recruitment, and onboarding of new team member\nOther Requirements\nThis role may require travel to remote sites and offshore locations. Must be able to work in varying environmental conditions and respond to emergency situations.\nQualifications\nMinimum of 6+ years of experience supporting and managing network infrastructure and network-related devices or equivalent experience as agreed with the Company. 3+ years of experience leading field support teams\nSkilled in racking, stacking, cabling, and decommissioning of network hardware devices.\nExperienced in Site Services support for network device maintenance and remote/console support.\nStrong IT/Telecoms knowledge, including but not limited to:\nRouting, switching, firewalls, WiFi.\nIP Telephony (“IPT”).\nRadio Frequency (“RF”) equipment such as microwave radios, cellular nodes, and VSATs.\nKey Responsibilities\nRespond to ServiceNow incident tickets and perform troubleshooting.\nInstall and recover patching cables, power leads, and network equipment.\nIdentify and tag network circuits and demark locations.\nProvide escort services for third-party vendors or subcontractors.\nAdhere to risk management processes, including walkthroughs, work permits, change management, and safety training.\nComply with audit, security, and operational excellence standards.\nPerform IMAC activities for end-user LAN and voice devices.\nMonitor and respond to emergency conditions affecting operations (e.g., hurricanes, earthquakes).\nSupport Business Continuity and Disaster Recovery Plans.\nProvide smart hands support for telecom infrastructure:\nFiber optic and copper cabling.\nWiFi, BLE, microwave, and radio systems.\nVSAT and cellular-based systems (4G LTE, 5G, NB-IIoT, LTE-M).\nLow-power WAN systems (LoRaWAN) and other IIoT/OT systems.\nSolar panel/battery power systems.\nIP Telephony and specialty telecom systems (CCTV, PAGA, Intercom, Fire/Intruder Alarm).\nCollaborate with internal teams and external providers:\nDesign and Engineering Teams.\nGlobal IT Service Desk.\nIT Operations Center (ITOC).\nTelcos and managed service providers.\nSupport IT/Telecom requirements for Business Units, Major Capital Projects (MCPs), and Mergers/Acquisitions.\nParticipate in Root Cause Analysis post-incidents.\nSupervisory Responsibilities\nLead and supervise a team of network technicians and contractors.\nAssign tasks, monitor progress, and provide technical guidance.\nConduct regular team meetings to review priorities, safety compliance, and performance.\nEnsure adherence to company standards, policies, and procedures.\nMentor and develop team members through coaching and training.\nCoordinate with third-party vendors and subcontractors for compliance and quality.\nManage scheduling and resource allocation for site support activities.\nEscalate critical issues and provide detailed performance reports.\nSupport workforce planning, recruitment, and onboarding of new team members.\nWork Environment\nThis role may require travel to remote sites and offshore locations.\nMust be able to work in varying environmental conditions and respond to emergency 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