{"id":2058689,"url":"https://alion.io/job/hcltech-presales-team-lead-7","title":"Presales - Team Lead","company":{"id":225,"name":"HCLTech","domain":"hcltech.com","url":"https://alion.io/company/hcltech","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Noida, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":17500,"max_usd":41000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":9},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"GCP","optional":false}],"status":"live","first_seen_at":"2026-10-08T00:54:43Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-23T01:13:37Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Job Summary\nA seasoned professional who understands the full life-cycle of a pre-sales engagement including solution design, OEM tech partners’ engagement, customer presentations, bid management involving multiple players and having Contact Center as a Service (CCaaS) platform experience\nTechnical Skills:\nHaving knowledge of different types of licensing of cloud contact center (CCaaS) components\nGood at articulating value propositions using word and power point formats using online or visio type tools for network diagrams\nTechnical knowledge on at least two Cloud Contact Center technology platforms (CCaaS) viz. Nice CXOne, Genesys Cloud, Amazon Connect, Cisco WebEx, TalkDesk etc.\nFundamental knowledge on contact center business KPIs like AHT, NPS, CSAT, FCR\nFundamental knowledge of AI/ML, Agent Assist, Agentic frameworks\nFundamental knowledge of public cloud - AWS (preferred), Microsoft Azure, Google Cloud\nFundamental knowledge of sizing resources for managed services and developing transformation related project plans\nMust have worked on few large global transformation deals in excess of 400 agents for global enterprises based out of US, EMEA or AUS/NZ regions.\nSoft Skills:\nVery good listening and communication skills - understanding customer’s stated and unstated requirements and proposing solutions or alternatives\nComfortable working with customer and colleagues from multi-cultural environment and across different time-zones (it’s a global role)\nBasic business analysis skills using excel or any other BI tool\nTeam player that collaborates and shares knowledge with others\nComfortable as individual contributor in near future but aspire to lead and works towards it\nContinuous learner of technology and evolving trends in contact center and BPO industry\nConsultant/advocacy skills to work ethically and win customer’s confidence\nKey Responsibilities\nTechnical Skills:\nHaving knowledge of different types of licensing of cloud contact center (CCaaS) components\nGood at articulating value propositions using word and power point formats using online or visio type tools for network diagrams\nTechnical knowledge on at least two Cloud Contact Center technology platforms (CCaaS) viz. Nice CXOne, Genesys Cloud, Amazon Connect, Cisco WebEx, TalkDesk etc.\nFundamental knowledge on contact center business KPIs like AHT, NPS, CSAT, FCR\nFundamental knowledge of AI/ML, Agent Assist, Agentic frameworks\nFundamental knowledge of public cloud - AWS (preferred), Microsoft Azure, Google Cloud\nFundamental knowledge of sizing resources for managed services and developing transformation related project plans\nMust have worked on few large global transformation deals in excess of 400 agents for global enterprises based out of US, EMEA or AUS/NZ regions.\nSoft Skills:\nVery good listening and communication skills - understanding customer’s stated and unstated requirements and proposing solutions or alternatives\nComfortable working with customer and colleagues from multi-cultural environment and across different time-zones (it’s a global role)\nBasic business analysis skills using excel or any other BI tool\nTeam player that collaborates and shares knowledge with others\nComfortable as individual contributor in near future but aspire to lead and works towards it\nContinuous learner of technology and evolving trends in contact center and BPO industry\nConsultant/advocacy skills to work ethically and win customer’s confidence\nSkill Requirements\nTechnical Skills:\nHaving knowledge of different types of licensing of cloud contact center (CCaaS) components\nGood at articulating value propositions using word and power point formats using online or visio type tools for network diagrams\nTechnical knowledge on at least two Cloud Contact Center technology platforms (CCaaS) viz. Nice CXOne, Genesys Cloud, Amazon Connect, Cisco WebEx, TalkDesk etc.\nFundamental knowledge on contact center business KPIs like AHT, NPS, CSAT, FCR\nFundamental knowledge of AI/ML, Agent Assist, Agentic frameworks\nFundamental knowledge of public cloud - AWS (preferred), Microsoft Azure, Google Cloud\nFundamental knowledge of sizing resources for managed services and developing transformation related project plans\nMust have worked on few large global transformation deals in excess of 400 agents for global enterprises based out of US, EMEA or AUS/NZ regions.\nSoft Skills:\nVery good listening and communication skills - understanding customer’s stated and unstated requirements and proposing solutions or alternatives\nComfortable working with customer and colleagues from multi-cultural environment and across different time-zones (it’s a global role)\nBasic business analysis skills using excel or any other BI tool\nTeam player that collaborates and shares knowledge with others\nComfortable as individual contributor in near future but aspire to lead and works towards it\nContinuous learner of technology and evolving trends in contact center and BPO industry\nConsultant/advocacy skills to work ethically and win customer’s confidence\nOther Requirements","description_format":"text","description_chars":5048,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"region"},{"name":"France","iso":"FR","kind":"region"},{"name":"United Arab Emirates","iso":"AE","kind":"region"},{"name":"United Kingdom","iso":"GB","kind":"region"},{"name":"Austria","iso":"AT","kind":"region"},{"name":"Belgium","iso":"BE","kind":"region"},{"name":"Bosnia and Herzegovina","iso":"BA","kind":"region"},{"name":"Bulgaria","iso":"BG","kind":"region"},{"name":"Croatia","iso":"HR","kind":"region"},{"name":"Cyprus","iso":"CY","kind":"region"},{"name":"Czech Republic","iso":"CZ","kind":"region"},{"name":"Denmark","iso":"DK","kind":"region"},{"name":"Finland","iso":"FI","kind":"region"},{"name":"Hungary","iso":"HU","kind":"region"},{"name":"Ireland","iso":"IE","kind":"region"},{"name":"Israel","iso":"IL","kind":"region"},{"name":"Italy","iso":"IT","kind":"region"},{"name":"Kenya","iso":"KE","kind":"region"},{"name":"Montenegro","iso":"ME","kind":"region"},{"name":"Netherlands","iso":"NL","kind":"region"},{"name":"Nigeria","iso":"NG","kind":"region"},{"name":"Norway","iso":"NO","kind":"region"},{"name":"Poland","iso":"PL","kind":"region"},{"name":"Romania","iso":"RO","kind":"region"},{"name":"Saudi Arabia","iso":"SA","kind":"region"},{"name":"Serbia","iso":"RS","kind":"region"},{"name":"South Africa","iso":"ZA","kind":"region"},{"name":"Spain","iso":"ES","kind":"region"},{"name":"Sweden","iso":"SE","kind":"region"},{"name":"Switzerland","iso":"CH","kind":"region"},{"name":"Turkey","iso":"TR","kind":"region"},{"name":"Ukraine","iso":"UA","kind":"region"},{"name":"Albania","iso":"AL","kind":"region"},{"name":"Algeria","iso":"DZ","kind":"region"},{"name":"Andorra","iso":"AD","kind":"region"},{"name":"Angola","iso":"AO","kind":"region"},{"name":"Bahrain","iso":"BH","kind":"region"},{"name":"Benin","iso":"BJ","kind":"region"},{"name":"Botswana","iso":"BW","kind":"region"},{"name":"Burkina Faso","iso":"BF","kind":"region"},{"name":"Burundi","iso":"BI","kind":"region"},{"name":"Cameroon","iso":"CM","kind":"region"},{"name":"Cape Verde","iso":"CV","kind":"region"},{"name":"Chad","iso":"TD","kind":"region"},{"name":"Central African Republic","iso":"CF","kind":"region"},{"name":"Comoros","iso":"KM","kind":"region"},{"name":"Democratic Republic of the Congo","iso":"CD","kind":"region"},{"name":"Djibouti","iso":"DJ","kind":"region"},{"name":"Equatorial Guinea","iso":"GQ","kind":"region"},{"name":"Eritrea","iso":"ER","kind":"region"},{"name":"Estonia","iso":"EE","kind":"region"},{"name":"Eswatini","iso":"SZ","kind":"region"},{"name":"Ethiopia","iso":"ET","kind":"region"},{"name":"Faroe Islands","iso":"FO","kind":"region"},{"name":"Gabon","iso":"GA","kind":"region"},{"name":"Gambia","iso":"GM","kind":"region"},{"name":"Georgia","iso":"GE","kind":"region"},{"name":"Ghana","iso":"GH","kind":"region"},{"name":"Greece","iso":"GR","kind":"region"},{"name":"Guinea","iso":"GN","kind":"region"},{"name":"Guinea-Bissau","iso":"GW","kind":"region"},{"name":"Iceland","iso":"IS","kind":"region"},{"name":"Iraq","iso":"IQ","kind":"region"},{"name":"Isle of Man","iso":"IM","kind":"region"},{"name":"Ivory Coast","iso":"CI","kind":"region"},{"name":"Jordan","iso":"JO","kind":"region"},{"name":"Kosovo","iso":"XK","kind":"region"},{"name":"Kuwait","iso":"KW","kind":"region"},{"name":"Latvia","iso":"LV","kind":"region"},{"name":"Lebanon","iso":"LB","kind":"region"},{"name":"Lesotho","iso":"LS","kind":"region"},{"name":"Liberia","iso":"LR","kind":"region"},{"name":"Liechtenstein","iso":"LI","kind":"region"},{"name":"Lithuania","iso":"LT","kind":"region"},{"name":"Luxembourg","iso":"LU","kind":"region"},{"name":"Madagascar","iso":"MG","kind":"region"},{"name":"Malawi","iso":"MW","kind":"region"},{"name":"Mali","iso":"ML","kind":"region"},{"name":"Malta","iso":"MT","kind":"region"},{"name":"Mauritania","iso":"MR","kind":"region"},{"name":"Mauritius","iso":"MU","kind":"region"},{"name":"Mayotte","iso":"YT","kind":"region"},{"name":"Moldova","iso":"MD","kind":"region"},{"name":"Monaco","iso":"MC","kind":"region"},{"name":"Morocco","iso":"MA","kind":"region"},{"name":"Mozambique","iso":"MZ","kind":"region"},{"name":"Namibia","iso":"NA","kind":"region"},{"name":"Niger","iso":"NE","kind":"region"},{"name":"North Macedonia","iso":"MK","kind":"region"},{"name":"Oman","iso":"OM","kind":"region"},{"name":"Palestine","iso":"PS","kind":"region"},{"name":"Portugal","iso":"PT","kind":"region"},{"name":"Qatar","iso":"QA","kind":"region"},{"name":"Republic of the Congo","iso":"CG","kind":"region"},{"name":"Réunion","iso":"RE","kind":"region"},{"name":"Rwanda","iso":"RW","kind":"region"},{"name":"Saint Helena and Ascension","iso":"SH","kind":"region"},{"name":"San Marino","iso":"SM","kind":"region"},{"name":"São Tomé and Príncipe","iso":"ST","kind":"region"},{"name":"Senegal","iso":"SN","kind":"region"},{"name":"Seychelles","iso":"SC","kind":"region"},{"name":"Sierra Leone","iso":"SL","kind":"region"},{"name":"Slovakia","iso":"SK","kind":"region"},{"name":"Slovenia","iso":"SI","kind":"region"},{"name":"Somalia","iso":"SO","kind":"region"},{"name":"South Sudan","iso":"SS","kind":"region"},{"name":"Svalbard","iso":"SJ","kind":"region"},{"name":"Tanzania","iso":"TZ","kind":"region"},{"name":"Togo","iso":"TG","kind":"region"},{"name":"Tunisia","iso":"TN","kind":"region"},{"name":"Uganda","iso":"UG","kind":"region"},{"name":"Western Sahara","iso":"EH","kind":"region"},{"name":"Zambia","iso":"ZM","kind":"region"},{"name":"Zimbabwe","iso":"ZW","kind":"region"},{"name":"Gibraltar","iso":"GI","kind":"region"},{"name":"Vatican","iso":"VA","kind":"region"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-10-08T00:54:43Z"}],"visa":[],"liveness":{"score":84,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.936,"p_room":0.9,"age_days":14,"expected_fill_days":23,"reasons":["conf:3","wave","velocity","win:mid","comp:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/hcltech-presales-team-lead-7","json_url":"https://alion.io/job/hcltech-presales-team-lead-7.json","meta":{"generated_at":"2026-10-23T05:18:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8750,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":225},"rest":"https://alion.io/mcp/rest/get_company?id=225"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhcltech-presales-team-lead-7"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhcltech-presales-team-lead-7"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhcltech-presales-team-lead-7"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hcltech-presales-team-lead-7\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhcltech-presales-team-lead-7"}]}