{"id":4023454,"url":"https://alion.io/job/hcltech-process-manager-15","title":"Process Manager","company":{"id":225,"name":"HCLTech","domain":"hcltech.com","url":"https://alion.io/company/hcltech","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Noida, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITSM","optional":false},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"CI/CD","optional":true},{"name":"GCP","optional":true}],"status":"live","first_seen_at":"2026-11-10T16:02:01Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T16:02:01Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Summary\nJob Description - Control-M Administrator / Control-M Support SME\nKey Responsibilities\nPosition Title\nControl-M Administrator / Control-M Support SME\nLocation- Noida\n\nJob Summary\nWe are seeking an experienced Control-M Administrator / Support SME responsible for the administration, maintenance, enhancement, and support of the Control-M scheduling platform. The role involves ownership of the Control-M infrastructure, platform health, integrations, automation initiatives, upgrades, and incident resolution. The candidate will work closely with application, infrastructure, and vendor teams to ensure platform stability, availability, and operational excellence.\nThe role requires participation in a 24x7 support model, including shift rotations, on-call support, and major incident management activities.\nKey Responsibilities\nControl-M Platform Administration & Support\nAdminister and maintain Control-M Enterprise Manager, Control-M Servers, Agents.\nManage Control-M platform configurations, control parameters, security settings, and system administration activities.\nMonitor and maintain server health, agent connectivity, and overall platform availability.\nConfigure and maintain calendars, resources, alert thresholds, notification policies, and escalation mechanisms.\nPerform Control-M upgrades, patch installations, hotfix deployments, and platform lifecycle management.\nExecute post-upgrade validation and resolve compatibility or configuration issues.\nPerform platform performance tuning, optimization, and capacity planning.\nTroubleshoot and resolve platform-level incidents impacting scheduling services.\nManage Control-M High Availability (HA), Disaster Recovery (DR), and failover-related activities.\nCoordinate with BMC Support for product issues, defect analysis, and escalation management.\nDevelop and maintain platform documentation, SOPs, architecture diagrams, configuration baselines, and operational procedures.\nControl-M Integration Support\nMaintain and support existing Control-M integrations with enterprise applications and external systems.\nMonitor integration health and ensure reliable communication between Control-M and connected platforms.\nTroubleshoot and resolve:\nConnectivity issues\nAPI communication failures\nAuthentication and authorization issues\nConfiguration-related issues\nIntegration service failures\nSupport integration of Control-M with enterprise monitoring, observability, and ITSM tools.\nEnsure alert and event forwarding mechanisms are functioning as expected.\nPerform validation and testing following integration, upgrade, or configuration changes.\nCollaborate with application, infrastructure, security, and network teams to resolve cross-functional issues.\nSkill Requirements\nPosition Title\nControl-M Administrator / Control-M Support SME\nLocation- Noida\n\nJob Summary\nWe are seeking an experienced Control-M Administrator / Support SME responsible for the administration, maintenance, enhancement, and support of the Control-M scheduling platform. The role involves ownership of the Control-M infrastructure, platform health, integrations, automation initiatives, upgrades, and incident resolution. The candidate will work closely with application, infrastructure, and vendor teams to ensure platform stability, availability, and operational excellence.\nThe role requires participation in a 24x7 support model, including shift rotations, on-call support, and major incident management activities.\nKey Responsibilities\nControl-M Platform Administration & Support\nAdminister and maintain Control-M Enterprise Manager, Control-M Servers, Agents.\nManage Control-M platform configurations, control parameters, security settings, and system administration activities.\nMonitor and maintain server health, agent connectivity, and overall platform availability.\nConfigure and maintain calendars, resources, alert thresholds, notification policies, and escalation mechanisms.\nPerform Control-M upgrades, patch installations, hotfix deployments, and platform lifecycle management.\nExecute post-upgrade validation and resolve compatibility or configuration issues.\nPerform platform performance tuning, optimization, and capacity planning.\nTroubleshoot and resolve platform-level incidents impacting scheduling services.\nManage Control-M High Availability (HA), Disaster Recovery (DR), and failover-related activities.\nCoordinate with BMC Support for product issues, defect analysis, and escalation management.\nDevelop and maintain platform documentation, SOPs, architecture diagrams, configuration baselines, and operational procedures.\nControl-M Integration Support\nMaintain and support existing Control-M integrations with enterprise applications and external systems.\nMonitor integration health and ensure reliable communication between Control-M and connected platforms.\nTroubleshoot and resolve:\nConnectivity issues\nAPI communication failures\nAuthentication and authorization issues\nConfiguration-related issues\nIntegration service failures\nSupport integration of Control-M with enterprise monitoring, observability, and ITSM tools.\nEnsure alert and event forwarding mechanisms are functioning as expected.\nPerform validation and testing following integration, upgrade, or configuration changes.\nCollaborate with application, infrastructure, security, and network teams to resolve cross-functional issues.\nOther Requirements\nPreferred Skills\nControl-M Job-as-Code (JaaC)\nManaged File Transfer (MFT)\nCloud Platforms (Azure, AWS, GCP)\nCI/CD and DevOps Practices\nMonitoring and Observability Tool Integrations\nBMC Control-M Certifications","description_format":"text","description_chars":5593,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Managed IT Services (MSP)","Systems Integrators","Engineering 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