{"id":4073464,"url":"https://alion.io/job/hcltech-process-manager-16","title":"Process Manager","company":{"id":225,"name":"HCLTech","domain":"hcltech.com","url":"https://alion.io/company/hcltech","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"staff","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-11T14:29:24Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T14:29:24Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Summary\nWe are seeking an experienced and result-oriented Assistant Manager - Global Trade Compliance to lead trade compliance and supply chain operations while ensuring adherence to global trade regulations, customer commitments, and operational excellence. The ideal candidate should possess strong people leadership skills, extensive supply chain experience, SAP expertise, and proven customer-facing capabilities.\nKey Responsibilities\nGlobal Trade Compliance & Supply Chain Operations\nEnsure compliance with global trade regulations, import/export controls, customs requirements, and corporate policies.\nManage end-to-end supply chain operations while maintaining regulatory compliance and business continuity.\nSupport trade compliance activities including classification, screening, documentation review, and audit readiness.\nDrive process standardization and compliance governance across functions.\nUnderstanding of EAR, ITAR, OFAC, HTS Classification, ECCN, and export licensing processes. \nKnowledge of international shipping and customs procedures.\nTeam Leadership\nLead and manage a team of 15+ members, ensuring productivity, engagement, and performance management.\nCoach, mentor, and develop team members to build future-ready capabilities.\nFoster a high-performance culture focused on quality, compliance, and customer satisfaction.\nCustomer & Stakeholder Management\nAct as the primary point of contact for clients and key stakeholders.\nBuild strong customer relationships and ensure high levels of customer satisfaction.\nConduct regular governance meetings, operational reviews, and business discussions with customers.\nHandle escalations effectively and drive timely resolution.\nProcess Excellence & Value Creation\nIdentify and implement value-added initiatives that improve operational efficiency, compliance, quality, and customer experience.\nDrive continuous improvement projects, automation opportunities, and process transformation initiatives.\nDemonstrate measurable business impact through productivity improvements, cost optimization, and service enhancements.\nSAP & Systems Management\nUtilize SAP extensively for supply chain and trade compliance operations.\nSupport process optimization through SAP functionalities and reporting capabilities.\nPartner with business and technical teams to enhance system effectiveness and compliance controls.\nService Delivery & Compliance\nEnsure adherence to Service Level Agreements (SLAs), operational KPIs, and compliance requirements.\nMonitor performance metrics and drive corrective actions where required.\nSupport internal and external audits and maintain process documentation.\nSkill Requirements\nEducation\nBachelor’s degree in supply chain management, Commerce, Business Administration, Logistics, Engineering, or related discipline.\nMaster's Degree preferred.\nExperience\nMinimum 10 years of experience in Supply Chain Management.\nMinimum 5 years of experience managing teams of 15+ members.\nMinimum 5 years of SAP exposure in supply chain-related processes.\nProven experience in customer handling, stakeholder management, and service delivery.\nDemonstrated contributions to value-added initiatives, process improvements, or transformation projects.\nPreferred Experience\nExperience in Global Trade Compliance (GTC), Import/Export Compliance, Customs Compliance, or International Trade Operations.\nExposure to multinational business environments and global stakeholders.\nOther Requirements","description_format":"text","description_chars":3457,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":10,"team_size_min":15,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Managed IT Services (MSP)","Systems Integrators","Engineering Services"],"lifecycle":[{"event":"open","at":"2026-11-11T14:29:24Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring 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