{"id":3968676,"url":"https://alion.io/job/hcltech-scrum-master-5","title":"Scrum Master","company":{"id":225,"name":"HCLTech","domain":"hcltech.com","url":"https://alion.io/company/hcltech","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Product","role_family":"Product","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Noida, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Jira","optional":false},{"name":"MuleSoft","optional":false},{"name":"Scrum","optional":false},{"name":"Apex","optional":true}],"status":"live","first_seen_at":"2026-11-09T15:11:25Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-09T15:14:21Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Summary\nKey Responsibilities\nBusiness Analysis\nElicit requirements from Maison stakeholders and translate them into functional specifications and well-structured user stories with testable acceptance criteria (happy path and edge cases).\nOwn backlog refinement alongside the Product Owner - ensure stories are ready, sized, and understood before they enter a sprint.\nDefine integration requirements across the platform's key data flows - catalog, inventory, payments, tax, fraud, cross-border, returns, and order/ERP export - ensuring functional specs cover end-to-end behaviour across all touchpoints.\nAnalyse Maison-specific configuration needs across the site overlay hierarchy and document the impact of changes across brands and locales.\nAct as cross-functional liaison between Maison business teams, remote development and QA, MuleSoft developers, and architects - ensuring specs are understood across all parties and time zones.\nCoordinate UAT cycles, manage defect triage, and drive issues to resolution.\nProduce and maintain data flow diagrams and process maps for key commerce journeys.\nAssess the functional impact of incidents and change requests, feeding findings into the team's decision-making.\nScrum Mastering\nFacilitate all Scrum ceremonies - daily stand-up, sprint planning, backlog refinement, sprint review, and retrospective - keeping each timeboxed and outcome-focused.\nActively identify and remove impediments; escalate cross-Maison and vendor blockers with urgency and follow-through.\nShield the team from mid-sprint scope changes; negotiate trade-offs with the Product Owner and stakeholders when priorities shift.\nCoach the team on agile principles and self-organisation through modelling and questioning, not directing.\nUse sprint metrics (velocity, burndown, sprint goal completion, escaped defects) to drive improvement conversations - not as a compliance instrument.\nOwn the Definition of Done, including SFCC-to-MuleSoft integration handoffs and cross-environment verification.\nFacilitate cross-team and cross-Maison coordination where dependencies exist.\nDrive retrospectives toward one or two concrete, tracked improvement actions per sprint.\nDistributed Team Facilitation\nSchedule ceremonies around the CET/IST overlap window (approximately 10:00--14:00 CET / 13:30--17:30 IST) to maximise live participation.\nChampion async-first practices: pre-shared sprint goals, refinement pre-reads circulated 24 hours in advance, recorded sprint review demos for stakeholders who cannot attend live.\nMaintain shared boards (Jira) as the single source of truth; enforce cameras-on as a team norm during ceremonies; call on people by name to draw out input.\nIntegrate the external delivery partner's engineers as full team members - not a separate stream - and negotiate with their delivery leads on cross-organisational blockers.\nRun periodic team-health checks to surface engagement issues and prevent geographic silos.\nRequired Skills & Experience\nExperience\n6-8 years of combined experience in business analysis and agile facilitation, with at least 2--3 years in each discipline.\nMinimum 2--3 years working specifically on SFCC / Demandware projects (CRM, Marketing Cloud, or Service Cloud experience alone does not qualify).\nAt least one full SFCC B2C Commerce implementation or major platform support engagement as the BA defining functional requirements.\nDemonstrated experience facilitating Scrum for distributed or offshore teams, including vendor/outsourced delivery.\nRetail e-commerce experience is mandatory; luxury or fashion retail is strongly preferred.\nMulti-brand or multi-site programme experience preferred.\nKey Responsibilities\nKey Responsibilities\nBusiness Analysis\nElicit requirements from Maison stakeholders and translate them into functional specifications and well-structured user stories with testable acceptance criteria (happy path and edge cases).\nOwn backlog refinement alongside the Product Owner - ensure stories are ready, sized, and understood before they enter a sprint.\nDefine integration requirements across the platform's key data flows - catalog, inventory, payments, tax, fraud, cross-border, returns, and order/ERP export - ensuring functional specs cover end-to-end behaviour across all touchpoints.\nAnalyse Maison-specific configuration needs across the site overlay hierarchy and document the impact of changes across brands and locales.\nAct as cross-functional liaison between Maison business teams, remote development and QA, MuleSoft developers, and architects - ensuring specs are understood across all parties and time zones.\nCoordinate UAT cycles, manage defect triage, and drive issues to resolution.\nProduce and maintain data flow diagrams and process maps for key commerce journeys.\nAssess the functional impact of incidents and change requests, feeding findings into the team's decision-making.\nSkill Requirements\nRequired Skills & Experience\nExperience\n6-8 years of combined experience in business analysis and agile facilitation, with at least 2--3 years in each discipline.\nMinimum 2--3 years working specifically on SFCC / Demandware projects (CRM, Marketing Cloud, or Service Cloud experience alone does not qualify).\nAt least one full SFCC B2C Commerce implementation or major platform support engagement as the BA defining functional requirements.\nDemonstrated experience facilitating Scrum for distributed or offshore teams, including vendor/outsourced delivery.\nRetail e-commerce experience is mandatory; luxury or fashion retail is strongly preferred.\nMulti-brand or multi-site programme experience preferred.\nOther Requirements\nKey Responsibilities\nBusiness Analysis\nElicit requirements from Maison stakeholders and translate them into functional specifications and well-structured user stories with testable acceptance criteria (happy path and edge cases).\nOwn backlog refinement alongside the Product Owner - ensure stories are ready, sized, and understood before they enter a sprint.\nDefine integration requirements across the platform's key data flows - catalog, inventory, payments, tax, fraud, cross-border, returns, and order/ERP export - ensuring functional specs cover end-to-end behaviour across all touchpoints.\nAnalyse Maison-specific configuration needs across the site overlay hierarchy and document the impact of changes across brands and locales.\nAct as cross-functional liaison between Maison business teams, remote development and QA, MuleSoft developers, and architects - ensuring specs are understood across all parties and time zones.\nCoordinate UAT cycles, manage defect triage, and drive issues to resolution.\nProduce and maintain data flow diagrams and process maps for key commerce journeys.\nAssess the functional impact of incidents and change requests, feeding findings into the team's decision-making.\nScrum Mastering\nFacilitate all Scrum ceremonies - daily stand-up, sprint planning, backlog refinement, sprint review, and retrospective - keeping each timeboxed and outcome-focused.\nActively identify and remove impediments; escalate cross-Maison and vendor blockers with urgency and follow-through.\nShield the team from mid-sprint scope changes; negotiate trade-offs with the Product Owner and stakeholders when priorities shift.\nCoach the team on agile principles and self-organisation through modelling and questioning, not directing.\nUse sprint metrics (velocity, burndown, sprint goal completion, escaped defects) to drive improvement conversations - not as a compliance instrument.\nOwn the Definition of Done, including SFCC-to-MuleSoft integration handoffs and cross-environment verification.\nFacilitate cross-team and cross-Maison coordination where dependencies exist.\nDrive retrospectives toward one or two concrete, tracked improvement actions per sprint.\nDistributed Team Facilitation\nSchedule ceremonies around the CET/IST overlap window (approximately 10:00--14:00 CET / 13:30--17:30 IST) to maximise live participation.\nChampion async-first practices: pre-shared sprint goals, refinement pre-reads circulated 24 hours in advance, recorded sprint review demos for stakeholders who cannot attend live.\nMaintain shared boards (Jira) as the single source of truth; enforce cameras-on as a team norm during ceremonies; call on people by name to draw out input.\nIntegrate the external delivery partner's engineers as full team members - not a separate stream - and negotiate with their delivery leads on cross-organisational blockers.\nRun periodic team-health checks to surface engagement issues and prevent geographic silos.\nRequired Skills & Experience\nExperience\n6-8 years of combined experience in business analysis and agile facilitation, with at least 2--3 years in each discipline.\nMinimum 2--3 years working specifically on SFCC / Demandware projects (CRM, Marketing Cloud, or Service Cloud experience alone does not qualify).\nAt least one full SFCC B2C Commerce implementation or major platform support engagement as the BA defining functional requirements.\nDemonstrated experience facilitating Scrum for distributed or offshore teams, including vendor/outsourced delivery.\nRetail e-commerce experience is mandatory; luxury or fashion retail is strongly preferred.\nMulti-brand or multi-site programme experience preferred.","description_format":"text","description_chars":9262,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Managed IT Services (MSP)","Systems Integrators","Engineering Services"],"lifecycle":[{"event":"open","at":"2026-11-09T15:11:25Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":21,"reasons":["conf:0","win:early","comp:brand"],"computed_at":"2026-11-09T16:11:18Z"},"pay":null,"html_url":"https://alion.io/job/hcltech-scrum-master-5","json_url":"https://alion.io/job/hcltech-scrum-master-5.json","meta":{"generated_at":"2026-11-09T16:11:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23330,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":225},"rest":"https://alion.io/mcp/rest/get_company?id=225"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhcltech-scrum-master-5"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhcltech-scrum-master-5"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhcltech-scrum-master-5"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hcltech-scrum-master-5\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhcltech-scrum-master-5"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3968676}},{"tool":"search_jobs","arguments":{"company":"hcltech.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3968676},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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