Senior Engineer - Desk Side Services, AMT Asset Management Software

Job Summary

Manage Mobile Devices Configuration & handling stream to a successful operation

• Manage workload and undertake appropriate escalation responsibilities
• Must be able to analyze data from multiple data sources
• Keep Mobile HW inventory and plan inventory reserves
• Participate on various internal, client and vendor facing conference calls, if necessary
• Ensures effective communication and coordination of problem-solving efforts between support teams, vendors teams personnel and customers.
• Create monthly reports based on several indicators and metrics.
• Ensures that all Mobile Devices Management related documentation (client processes, work instructions, catalogue documentation, ISO documentation) are up-to-date and include relevant information.
• Works closely with Service Delivery Managers and account lead to proactively monitor SLA & & KPI performance and reporting on them accurately.
• Good interpersonal skills and customer service.

Key Responsibilities

Excellent verbal and written language skills

• Experience with ITSM tools (ServiceNow)
• Excellent organizational and time management skills
• Basic understanding of ITIL framework
• Innovative and improvement driven
• Analytical mind-set and the ability to assertively communicate ideas and results
• Extremely adept at Data Management using tools like MS Excel
• Aptitude for quick learning of technical and procedural topics
• Self-starting, self-motivating, self-learning work approach
• Good problem-solving skills
• Ability to work with minimal supervision
• Strong customer and team-oriented focus
• Able to analyze processes, find process gaps, ineffective or insufficient flows and drive changes
• Process driven, strong customer and team-oriented work ethic
• Bachelor’s Degree and a minimum of 1 years of relevant experience or equivalent combination of education and work experience
• Basic understanding of ITIL V4 processes and principals.
• Good verbal and written communication skills.
• Knowledge of Mobile devices configuration (iPhone, Android)
• Knowledge of Mobile devices billing

Skill Requirements

Excellent verbal and written language skills

• Experience with ITSM tools (ServiceNow)
• Excellent organizational and time management skills
• Basic understanding of ITIL framework
• Innovative and improvement driven
• Analytical mind-set and the ability to assertively communicate ideas and results
• Extremely adept at Data Management using tools like MS Excel
• Aptitude for quick learning of technical and procedural topics
• Self-starting, self-motivating, self-learning work approach
• Good problem-solving skills
• Ability to work with minimal supervision
• Strong customer and team-oriented focus
• Able to analyze processes, find process gaps, ineffective or insufficient flows and drive changes
• Process driven, strong customer and team-oriented work ethic
• Bachelor’s Degree and a minimum of 1 years of relevant experience or equivalent combination of education and work experience
• Basic understanding of ITIL V4 processes and principals.
• Good verbal and written communication skills.
• Knowledge of Mobile devices configuration (iPhone, Android)
• Knowledge of Mobile devices billing

Other Requirements

Excellent verbal and written language skills

• Experience with ITSM tools (ServiceNow)
• Excellent organizational and time management skills
• Basic understanding of ITIL framework
• Innovative and improvement driven
• Analytical mind-set and the ability to assertively communicate ideas and results
• Extremely adept at Data Management using tools like MS Excel
• Aptitude for quick learning of technical and procedural topics
• Self-starting, self-motivating, self-learning work approach
• Good problem-solving skills
• Ability to work with minimal supervision
• Strong customer and team-oriented focus
• Able to analyze processes, find process gaps, ineffective or insufficient flows and drive changes
• Process driven, strong customer and team-oriented work ethic
• Bachelor’s Degree and a minimum of 1 years of relevant experience or equivalent combination of education and work experience
• Basic understanding of ITIL V4 processes and principals.
• Good verbal and written communication skills.
• Knowledge of Mobile devices configuration (iPhone, Android)
• Knowledge of Mobile devices billing
• Manage Mobile Devices Configuration & handling stream to a successful operation
• Manage workload and undertake appropriate escalation responsibilities
• Must be able to analyze data from multiple data sources
• Keep Mobile HW inventory and plan inventory reserves
• Participate on various internal, client and vendor facing conference calls, if necessary
• Ensures effective communication and coordination of problem-solving efforts between support teams, vendors teams personnel and customers.
• Create monthly reports based on several indicators and metrics.
• Ensures that all Mobile Devices Management related documentation (client processes, work instructions, catalogue documentation, ISO documentation) are up-to-date and include relevant information.
• Works closely with Service Delivery Managers and account lead to proactively monitor SLA & & KPI performance and reporting on them accurately.
• Good interpersonal skills and customer service.