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and plan inventory reserves\nParticipate on various internal, client and vendor facing conference calls, if necessary\nEnsures effective communication and coordination of problem-solving efforts between support teams, vendors teams personnel and customers.\nCreate monthly reports based on several indicators and metrics.\nEnsures that all Mobile Devices Management related documentation (client processes, work instructions, catalogue documentation, ISO documentation) are up-to-date and include relevant information.\nWorks closely with Service Delivery Managers and account lead to proactively monitor SLA & & KPI performance and reporting on them accurately.\nGood interpersonal skills and customer service.\nKey Responsibilities\nExcellent verbal and written language skills\nExperience with ITSM tools (ServiceNow)\nExcellent organizational and time management skills\nBasic understanding of ITIL framework\nInnovative and improvement driven\nAnalytical mind-set and the ability to assertively 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of ITIL framework\nInnovative and improvement driven\nAnalytical mind-set and the ability to assertively communicate ideas and results\nExtremely adept at Data Management using tools like MS Excel\nAptitude for quick learning of technical and procedural topics\nSelf-starting, self-motivating, self-learning work approach\nGood problem-solving skills\nAbility to work with minimal supervision\nStrong customer and team-oriented focus\nAble to analyze processes, find process gaps, ineffective or insufficient flows and drive changes\nProcess driven, strong customer and team-oriented work ethic\nBachelor’s Degree and a minimum of 1 years of relevant experience or equivalent combination of education and work experience\nBasic understanding of ITIL V4 processes and principals.\nGood verbal and written communication skills.\nKnowledge of Mobile devices configuration (iPhone, Android)\nKnowledge of Mobile devices billing\nOther Requirements\nExcellent verbal and written language skills\nExperience with ITSM tools (ServiceNow)\nExcellent organizational and time management skills\nBasic understanding of ITIL framework\nInnovative and improvement driven\nAnalytical mind-set and the ability to assertively communicate ideas and results\nExtremely adept at Data Management using tools like MS Excel\nAptitude for quick learning of technical and procedural topics\nSelf-starting, self-motivating, self-learning work approach\nGood problem-solving skills\nAbility to work with minimal supervision\nStrong customer and team-oriented focus\nAble to analyze processes, find process gaps, ineffective or insufficient flows and drive changes\nProcess driven, strong customer and team-oriented work ethic\nBachelor’s Degree and a minimum of 1 years of relevant experience or equivalent combination of education and work experience\nBasic understanding of ITIL V4 processes and principals.\nGood verbal and written communication skills.\nKnowledge of Mobile devices configuration (iPhone, 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