{"id":3534808,"url":"https://alion.io/job/hcltech-senior-group-technical-architect-56","title":"Senior Group Technical Architect","company":{"id":225,"name":"HCLTech","domain":"hcltech.com","url":"https://alion.io/company/hcltech","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"staff","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Noida, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":20000,"max_usd":40000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":13},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ABAP","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false}],"status":"live","first_seen_at":"2026-10-30T17:09:53Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-03T20:49:44Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Job Summary\nRole Summary\nWe are looking for an experienced SAP AMS Consultant to provide production support, application maintenance, incident resolution, enhancements, and continuous improvement for SAP applications. The candidate should have strong functional/technical expertise in the relevant SAP module and experience working in an SLA-driven AMS/support environment.\nKey Responsibilities\nProvide L2/L3 application support for SAP S/4HANA/ECC applications.\nAnalyze and resolve incidents, service requests, problems, and production issues within agreed SLAs. AMS engagements commonly operate against defined response and resolution targets.\nPerform root cause analysis (RCA) for recurring/critical incidents and implement permanent and preventive fixes.\nHandle configuration changes, minor enhancements, change requests, and defect fixes.\nWork with business users to understand issues and translate requirements into SAP solutions.\nPrepare functional/technical specifications and coordinate with ABAP, Basis, integration, and other SAP teams.\nSupport testing activities including unit testing, SIT, UAT, regression testing, and production deployment.\nManage tickets through ITSM processes and ensure proper documentation and closure.\nPrepare and maintain SOPs, Run Books, KEDB, user guides, and handover/KT documentation, consistent with your internal AMS JD content.\nParticipate in knowledge transition, stabilization, and steady-state operations. SAP describes transition, stabilization, operations, and closure as key AMS engagement phases.\nMonitor recurring issues, backlog, aging, and service quality and identify opportunities for automation and continuous improvement.\nSupport critical/P1-P2 incidents and participate in escalation calls as required.\nRequired Skills\nStrong hands-on expertise in the relevant SAP functional or technical module.\nGood knowledge of SAP S/4HANA and/or ECC.\nExperience in SAP AMS, production support, implementation, or rollout engagements.\nGood understanding of Incident, Problem, Change, Release, and Service Request Management.\nExperience working with SLA/KPI-driven support models.\nStrong troubleshooting, RCA, and problem-solving capabilities.\nGood documentation, stakeholder-management, and customer-facing communication skills.\nAbility to work with global/onshore-offshore teams.\nPreferred\nITIL/ITSM process knowledge.\nSAP certification in the relevant module.\nExposure to SAP Cloud ALM/Solution Manager and common ITSM tools.\nFor your staffing use case, this JD can be made module-specific for SAP SD, MM, FICO, EWM, TM, BASIS, Security, BTP, APO/IBP, PM/EAM, or ABAP while retaining the same AMS responsibilities.\nKey Responsibilities\nRole Summary\nWe are looking for an experienced SAP AMS Consultant to provide production support, application maintenance, incident resolution, enhancements, and continuous improvement for SAP applications. The candidate should have strong functional/technical expertise in the relevant SAP module and experience working in an SLA-driven AMS/support environment.\nKey Responsibilities\nProvide L2/L3 application support for SAP S/4HANA/ECC applications.\nAnalyze and resolve incidents, service requests, problems, and production issues within agreed SLAs. AMS engagements commonly operate against defined response and resolution targets.\nPerform root cause analysis (RCA) for recurring/critical incidents and implement permanent and preventive fixes.\nHandle configuration changes, minor enhancements, change requests, and defect fixes.\nWork with business users to understand issues and translate requirements into SAP solutions.\nPrepare functional/technical specifications and coordinate with ABAP, Basis, integration, and other SAP teams.\nSupport testing activities including unit testing, SIT, UAT, regression testing, and production deployment.\nManage tickets through ITSM processes and ensure proper documentation and closure.\nPrepare and maintain SOPs, Run Books, KEDB, user guides, and handover/KT documentation, consistent with your internal AMS JD content.\nParticipate in knowledge transition, stabilization, and steady-state operations. SAP describes transition, stabilization, operations, and closure as key AMS engagement phases.\nMonitor recurring issues, backlog, aging, and service quality and identify opportunities for automation and continuous improvement.\nSupport critical/P1-P2 incidents and participate in escalation calls as required.\nRequired Skills\nStrong hands-on expertise in the relevant SAP functional or technical module.\nGood knowledge of SAP S/4HANA and/or ECC.\nExperience in SAP AMS, production support, implementation, or rollout engagements.\nGood understanding of Incident, Problem, Change, Release, and Service Request Management.\nExperience working with SLA/KPI-driven support models.\nStrong troubleshooting, RCA, and problem-solving capabilities.\nGood documentation, stakeholder-management, and customer-facing communication skills.\nAbility to work with global/onshore-offshore teams.\nPreferred\nITIL/ITSM process knowledge.\nSAP certification in the relevant module.\nExposure to SAP Cloud ALM/Solution Manager and common ITSM tools.\nFor your staffing use case, this JD can be made module-specific for SAP SD, MM, FICO, EWM, TM, BASIS, Security, BTP, APO/IBP, PM/EAM, or ABAP while retaining the same AMS responsibilities.\nSkill Requirements\nRole Summary\nWe are looking for an experienced SAP AMS Consultant to provide production support, application maintenance, incident resolution, enhancements, and continuous improvement for SAP applications. The candidate should have strong functional/technical expertise in the relevant SAP module and experience working in an SLA-driven AMS/support environment.\nKey Responsibilities\nProvide L2/L3 application support for SAP S/4HANA/ECC applications.\nAnalyze and resolve incidents, service requests, problems, and production issues within agreed SLAs. AMS engagements commonly operate against defined response and resolution targets.\nPerform root cause analysis (RCA) for recurring/critical incidents and implement permanent and preventive fixes.\nHandle configuration changes, minor enhancements, change requests, and defect fixes.\nWork with business users to understand issues and translate requirements into SAP solutions.\nPrepare functional/technical specifications and coordinate with ABAP, Basis, integration, and other SAP teams.\nSupport testing activities including unit testing, SIT, UAT, regression testing, and production deployment.\nManage tickets through ITSM processes and ensure proper documentation and closure.\nPrepare and maintain SOPs, Run Books, KEDB, user guides, and handover/KT documentation, consistent with your internal AMS JD content.\nParticipate in knowledge transition, stabilization, and steady-state operations. SAP describes transition, stabilization, operations, and closure as key AMS engagement phases.\nMonitor recurring issues, backlog, aging, and service quality and identify opportunities for automation and continuous improvement.\nSupport critical/P1-P2 incidents and participate in escalation calls as required.\nRequired Skills\nStrong hands-on expertise in the relevant SAP functional or technical module.\nGood knowledge of SAP S/4HANA and/or ECC.\nExperience in SAP AMS, production support, implementation, or rollout engagements.\nGood understanding of Incident, Problem, Change, Release, and Service Request Management.\nExperience working with SLA/KPI-driven support models.\nStrong troubleshooting, RCA, and problem-solving capabilities.\nGood documentation, stakeholder-management, and customer-facing communication skills.\nAbility to work with global/onshore-offshore teams.\nPreferred\nITIL/ITSM process knowledge.\nSAP certification in the relevant module.\nExposure to SAP Cloud ALM/Solution Manager and common ITSM tools.\nFor your staffing use case, this JD can be made module-specific for SAP SD, MM, FICO, EWM, TM, BASIS, Security, BTP, APO/IBP, PM/EAM, or ABAP while retaining the same AMS responsibilities.\nOther Requirements\nRole Summary\nWe are looking for an experienced SAP AMS Consultant to provide production support, application maintenance, incident resolution, enhancements, and continuous improvement for SAP applications. The candidate should have strong functional/technical expertise in the relevant SAP module and experience working in an SLA-driven AMS/support environment.\nKey Responsibilities\nProvide L2/L3 application support for SAP S/4HANA/ECC applications.\nAnalyze and resolve incidents, service requests, problems, and production issues within agreed SLAs. AMS engagements commonly operate against defined response and resolution targets.\nPerform root cause analysis (RCA) for recurring/critical incidents and implement permanent and preventive fixes.\nHandle configuration changes, minor enhancements, change requests, and defect fixes.\nWork with business users to understand issues and translate requirements into SAP solutions.\nPrepare functional/technical specifications and coordinate with ABAP, Basis, integration, and other SAP teams.\nSupport testing activities including unit testing, SIT, UAT, regression testing, and production deployment.\nManage tickets through ITSM processes and ensure proper documentation and closure.\nPrepare and maintain SOPs, Run Books, KEDB, user guides, and handover/KT documentation, consistent with your internal AMS JD content.\nParticipate in knowledge transition, stabilization, and steady-state operations. SAP describes transition, stabilization, operations, and closure as key AMS engagement phases.\nMonitor recurring issues, backlog, aging, and service quality and identify opportunities for automation and continuous improvement.\nSupport critical/P1-P2 incidents and participate in escalation calls as required.\nRequired Skills\nStrong hands-on expertise in the relevant SAP functional or technical module.\nGood knowledge of SAP S/4HANA and/or ECC.\nExperience in SAP AMS, production support, implementation, or rollout engagements.\nGood understanding of Incident, Problem, Change, Release, and Service Request Management.\nExperience working with SLA/KPI-driven support models.\nStrong troubleshooting, RCA, and problem-solving capabilities.\nGood documentation, stakeholder-management, and customer-facing communication skills.\nAbility to work with global/onshore-offshore teams.\nPreferred\nITIL/ITSM process knowledge.\nSAP certification in the relevant module.\nExposure to SAP Cloud ALM/Solution Manager and common ITSM tools.\nFor your staffing use case, this JD can be made module-specific for SAP SD, MM, FICO, EWM, TM, BASIS, Security, BTP, APO/IBP, PM/EAM, or ABAP while retaining the same AMS responsibilities.","description_format":"text","description_chars":10678,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Professional Services","Science & Engineering","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-10-30T17:09:53Z"}],"visa":[],"liveness":{"score":99,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.993,"p_room":1,"age_days":3,"expected_fill_days":32,"reasons":["conf:2","wave","velocity","win:early","comp:brand"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/hcltech-senior-group-technical-architect-56","json_url":"https://alion.io/job/hcltech-senior-group-technical-architect-56.json","meta":{"generated_at":"2026-11-03T21:34:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":879,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":225},"rest":"https://alion.io/mcp/rest/get_company?id=225"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhcltech-senior-group-technical-architect-56"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhcltech-senior-group-technical-architect-56"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhcltech-senior-group-technical-architect-56"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hcltech-senior-group-technical-architect-56\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhcltech-senior-group-technical-architect-56"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3534808}},{"tool":"search_jobs","arguments":{"company":"hcltech.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3534808},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}