{"id":1957884,"url":"https://alion.io/job/hcltech-senior-program-manager-3","title":"Senior Program Manager","company":{"id":225,"name":"HCLTech","domain":"hcltech.com","url":"https://alion.io/company/hcltech","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":true},{"name":"Azure","optional":true},{"name":"Azure DevOps","optional":true},{"name":"Confluence","optional":true},{"name":"Jira","optional":true},{"name":"Kanban","optional":true},{"name":"Microsoft Project","optional":true},{"name":"Power BI","optional":true},{"name":"Scrum","optional":true},{"name":"ServiceNow","optional":true},{"name":"SLI/SLO/SLA","optional":true},{"name":"Waterfall","optional":true}],"status":"live","first_seen_at":"2026-10-06T14:00:12Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-09T02:27:27Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Job Summary\nThe Senior Delivery Manager is responsible for overseeing the end-to-end delivery of multiple projects, programs, or portfolios while ensuring alignment with business objectives, customer expectations, quality standards, and financial targets. This role leads cross-functional teams, drives operational excellence, manages stakeholder relationships, and ensures successful execution of strategic initiatives.\nThe ideal candidate possesses strong leadership capabilities, extensive program and project management experience, customer engagement expertise, and a proven track record of delivering complex technology and business solutions at scale.\nKey Responsibilities\nDelivery Management\nLead the planning, execution, and delivery of large-scale projects and programs.\nEnsure projects are delivered on time, within scope, budget, and quality expectations.\nEstablish delivery governance, reporting mechanisms, and performance metrics.\nMonitor project health, risks, dependencies, and escalations.\nLead end-to-end delivery of large sustenance projects, ensuring adherence to project timelines, budgets, and quality standards\nKnowledge of retail industry processes, trends, and technology solutions (good to have)\nClient & Stakeholder Management\nBuild and maintain strong relationships with customers, business stakeholders, and executive leadership.\nAct as the primary escalation point for delivery-related issues.\nDrive customer satisfaction and ensure delivery commitments are achieved.\nPresent project status, risks, and strategic recommendations to senior leadership.\nProgram & Portfolio Management\nManage multiple concurrent projects and strategic initiatives.\nAlign project outcomes with organizational goals and business priorities.\nDrive portfolio planning, resource optimization, and capacity management.\nEnsure effective change management and transition planning.\nTeam Leadership\nLead, mentor, and develop project managers, delivery leads, and cross-functional teams.\nFoster a culture of collaboration, accountability, innovation, and continuous improvement.\nSupport talent development, succession planning, and performance management.\nFinancial Management\nOwn project financials, budgeting, forecasting, and revenue tracking.\nMonitor profitability, resource utilization, and cost optimization.\nEnsure adherence to contractual obligations and commercial commitments.\nRisk & Compliance Management\nIdentify and mitigate delivery risks proactively.\nEnsure compliance with organizational policies, security standards, and regulatory requirements.\nDrive quality assurance and continuous process improvement initiatives.\nSkill Requirements\nTechnical Skills\nProject and Program Management\nAgile, Scrum, Kanban, and Waterfall methodologies\nPortfolio Management\nRisk and Issue Management\nResource Planning and Capacity Management\nBudget and Financial Management\nService Delivery Management\nVendor and Partner Management\nBusiness Analysis and Process Improvement\nLeadership Skills\nStrategic Thinking\nStakeholder Management\nExecutive Communication\nTeam Leadership and Mentoring\nConflict Resolution\nDecision Making\nNegotiation and Influencing Skills\nTools & Platforms\nMicrosoft Project\nAzure DevOps\nJira\nServiceNow\nConfluence\nPower BI\nMicrosoft 365 Suite\nOther Requirements\nEducation\nBachelor's degree in Engineering, Computer Science, Information Technology, Business Administration, or related field.\nMaster's degree (MBA or equivalent) preferred.12+ years of overall IT, technology, or business delivery experience.\n5+ years in Delivery Management, Program Management, or Portfolio Management roles.\nProven experience managing large-scale transformation programs and enterprise clients.\nDemonstrated success leading globally distributed teams.\nExperience managing project budgets, financial forecasting, and customer engagements.\nKey Performance Indicators (KPIs)\nOn-time project delivery\nCustomer satisfaction (CSAT/NPS)\nRevenue and margin achievement\nResource utilization\nDelivery quality metrics\nRisk mitigation effectiveness\nEmployee engagement and retention\nSLA and contractual compliance adherence\nPreferred Industry Experience\nInformation Technology 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