{"id":3874665,"url":"https://alion.io/job/hcltech-senior-program-manager-scrum-agile-methodology-5","title":"Senior Program Manager - Scrum, Agile Methodology","company":{"id":225,"name":"HCLTech","domain":"hcltech.com","url":"https://alion.io/company/hcltech","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":15,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"AI Agents","optional":false},{"name":"Scrum","optional":false},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-11-06T15:48:11Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-08T18:05:48Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Job Summary\nThe Senior Program Manager at HCL is responsible for overseeing program management, change management, and ensuring successful project delivery by applying agile methodologies. They will play a crucial role in leading and guiding project teams, fostering collaboration, and ensuring projects are completed within scope, budget, and schedule.\nKey Responsibilities\n1. Act as a scrum master for agile teams, facilitating scrum processes, removing impediments, and fostering an environment of continuous improvement.\n2. Manage and lead project teams in the successful delivery of projects, ensuring adherence to project management methodologies.\n3. Develop and implement change management strategies to drive adoption and support for project related changes.\n4. Collaborate with stakeholders to define project scope, goals, and deliverables.\n5. Monitor and report on project progress, risks, and issues to ensure timely delivery.\n6. Conduct regular meetings with project teams to ensure alignment and progress towards project objectives.\n7. Ensure effective communication and collaboration between cross functional teams.\nSkill Requirements\n Offshore BillOPS Service Delivery Manager (SDM)- Band E 4.2, Location INDIA- Hyderabad, Bangalore or Chennai \nTypically, 15+ years of IT/Service Delivery experience and proven experience in managing large-scale, AD, support, AMS, infrastructure, or application delivery engagements and managing global delivery teams and customer-facing engagements.\nManage end-to-end service delivery and ensure adherence to SLAs, KPIs, and quality standards. Customer Satisfaction (CSAT), Service Availability, Incident Resolution Performance, Delivery Quality, Cost and Resource Optimization and Continuous Improvement Outcomes\nServe as the primary customer contact for day-to-day operations and delivery governance.\nMonitor service performance, project metrics, and operational health; provide regular reports and reviews.\nLead stakeholder management and maintain strong customer relationships. Manage risks, issues, escalations, and corrective action plans.\nDrive incident, problem, change, and release management processes.\nConduct governance meetings, service reviews, business reviews, and performance reviews (WSR, MSR, QBR etc).\nLead resource planning, onboarding, team management, mentoring, and performance oversight.\nIdentify and implement continuous service improvement initiatives like Agentic AI and Agentic OPS\nEnsure compliance with contractual obligations, security requirements, and audit standards.\nProven expertise in Service Delivery Management, Stakeholder & Customer Management\nGood to have ITIL Foundation/Intermediate certification. PMP, PRINCE2, Agile, Scrum, or SAFe certifications preferred.\nOther Requirements\n1.Project Management Professional (PMP) certification and Certified ScrumMaster (CSM) certification are preferred.","description_format":"text","description_chars":2888,"description_truncated":false,"requirements":{"experience_years_min":15,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Managed IT Services (MSP)","Systems Integrators","Engineering Services"],"lifecycle":[{"event":"open","at":"2026-11-06T15:48:11Z"}],"visa":[],"liveness":{"score":99,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.993,"p_room":1,"age_days":1,"expected_fill_days":28,"reasons":["conf:0","wave","velocity","win:early","comp:brand"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/hcltech-senior-program-manager-scrum-agile-methodology-5","json_url":"https://alion.io/job/hcltech-senior-program-manager-scrum-agile-methodology-5.json","meta":{"generated_at":"2026-11-09T04:02:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2842,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":225},"rest":"https://alion.io/mcp/rest/get_company?id=225"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhcltech-senior-program-manager-scrum-agile-methodology-5"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhcltech-senior-program-manager-scrum-agile-methodology-5"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhcltech-senior-program-manager-scrum-agile-methodology-5"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hcltech-senior-program-manager-scrum-agile-methodology-5\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhcltech-senior-program-manager-scrum-agile-methodology-5"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3874665}},{"tool":"search_jobs","arguments":{"company":"hcltech.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3874665},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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