{"id":2680013,"url":"https://alion.io/job/hcltech-senior-project-manager-14","title":"Senior Project Manager","company":{"id":225,"name":"HCLTech","domain":"hcltech.com","url":"https://alion.io/company/hcltech","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":18500,"max_usd":46000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":20},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"OpenTelemetry","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-10-16T06:13:35Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-16T19:53:36Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Summary\nThe AMS Manager owns end-to-end Application Management Services across the full Order Management System (OMS) platform landscape, acting as the single point of accountability for incident, problem, and change management. The role bridges L1/L2 support operations with L3 engineering, drives adherence to the Zero-Critical-Incident Release Framework, and is the primary escalation owner for major incidents impacting the client's order management ecosystem.\nKey Responsibilities\nIncident & Problem Management\nOwn P1-P4 incident classification, escalation, and resolution across all platforms per the Major Incident Communication Plan.\nDrive root cause analysis and problem management for recurring issues, partnering with L3 engineering SMEs.\nEnsure runbooks, rollback procedures, and escalation ladders are current and executed correctly during incidents.\nRelease & Change Governance\nOwn Gate 4/5 of the five-gate release lifecycle: go-live monitoring and post-release stability.\nParticipate in Go/No-Go decisions, applying risk-tiering criteria and DORA metrics.\nCoordinate change windows across all in-scope OMS platforms to avoid conflicting releases.\nTeam & Operations Leadership\nLead L1 triage and L2 platform support leads; manage staffing, shift coverage, and skill development.\nOwn SLA/OLA performance and report against contracted service levels to client stakeholders.\nDrive continuous improvement initiatives: observability adoption, AI tooling for support/triage, and automation of L1/L2 tasks.\nStakeholder Management\nServe as the AMS escalation point of contact for client stakeholders on live-service matters.\nProvide regular service health reporting: incident trends, SLA compliance, and improvement roadmap progress.\nRepresent AMS in strategic partnership reviews and release governance forums.\nSkill Requirements\n12-15+ years in IT service delivery/AMS, with at least 5 years managing multi-platform application support in a large enterprise landscape.\nProven experience running ITIL-based incident, problem, and change management at scale.\nStrong stakeholder management experience with enterprise retail or supply chain clients; large-scale retail OMS exposure strongly preferred.\nWorking knowledge of observability tooling (OpenTelemetry, distributed tracing) and DORA metrics.\nExperience managing distributed/matrixed teams spanning L1 through L3 support tiers.\nFamiliarity with order management platforms and integration patterns (OMS, ERP, POS integrations) is a strong plus.\nOther Requirements","description_format":"text","description_chars":2528,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":5,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-10-16T06:13:35Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":22,"reasons":["conf:3","win:early","comp:brand"],"computed_at":"2026-10-16T23:50:53Z"},"pay":null,"html_url":"https://alion.io/job/hcltech-senior-project-manager-14","json_url":"https://alion.io/job/hcltech-senior-project-manager-14.json","meta":{"generated_at":"2026-10-16T23:50:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5968,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":225},"rest":"https://alion.io/mcp/rest/get_company?id=225"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhcltech-senior-project-manager-14"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhcltech-senior-project-manager-14"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhcltech-senior-project-manager-14"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hcltech-senior-project-manager-14\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhcltech-senior-project-manager-14"}]}