{"id":3302856,"url":"https://alion.io/job/hcltech-senior-project-manager-scrum-master-18","title":"Senior Project Manager - Scrum Master","company":{"id":225,"name":"HCLTech","domain":"hcltech.com","url":"https://alion.io/company/hcltech","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Product","role_family":"Product","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":25000,"max_usd":50000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":46},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-27T00:11:08Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-05T06:45:07Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Job Summary\nAPPSS (Application Support Specialist) - Job Description\nExperience: 10-12 Years\nRole Overview\nWe are seeking a highly experienced Application Support Specialist (AppSS) to lead application support and maintenance operations, ensure governance and compliance standards are met, and serve as the key point of coordination between ITPMs and AMS teams. The ideal candidate will possess strong expertise in application management, stakeholder coordination, Agile methodologies, and operational governance to ensure stable application performance and effective issue resolution.\nKey Responsibilities\nKey Responsibilities\nOversee and manage day-to-day application support and maintenance activities.\nEnsure applications comply with organizational policies, security standards, and audit requirements.\nAct as the primary liaison between ITPMs and AMS teams, facilitating effective communication on support issues, risks, and operational concerns.\nMonitor incidents, service requests, and SLA performance to ensure service excellence.\nConduct governance reviews, prepare status reports, and engage with stakeholders regularly.\nSupport Agile delivery practices, change management processes, and release planning activities.\nIdentify and implement continuous improvement initiatives to enhance operational efficiency and service quality.\nRequired Skills & Qualifications\nStrong understanding of Agile methodologies and Software Development Lifecycle (SDLC).\nExtensive experience in Application Support and Maintenance (AMS).\nProven expertise in Project Coordination, Governance, and Stakeholder Management.\nKnowledge of Risk Management, Compliance, and Audit Processes.\nExperience in Incident, Problem, Change, and Release Management.\nExcellent communication, reporting, and presentation skills.\nHands-on experience with ITSM tools such as ServiceNow, Jira, or similar platforms.\nAbility to drive operational excellence and process improvement initiatives.\nPrior software development experience will be considered a strong advantage.\nPreferred Competencies\nLeadership and stakeholder management.\nAnalytical problem-solving and decision-making.\nService delivery and SLA governance.\nProcess optimization and automation mindset.\nCustomer-focused approach with strong collaboration skills.\nSkill Requirements\nOther Requirements","description_format":"text","description_chars":2325,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Professional Services","Science & Engineering","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-10-27T00:11:08Z"}],"visa":[],"liveness":{"score":98,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.985,"p_room":1,"age_days":9,"expected_fill_days":28,"reasons":["conf:5","wave","velocity","win:early","comp:brand"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/hcltech-senior-project-manager-scrum-master-18","json_url":"https://alion.io/job/hcltech-senior-project-manager-scrum-master-18.json","meta":{"generated_at":"2026-11-05T07:16:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9196,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":225},"rest":"https://alion.io/mcp/rest/get_company?id=225"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhcltech-senior-project-manager-scrum-master-18"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhcltech-senior-project-manager-scrum-master-18"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhcltech-senior-project-manager-scrum-master-18"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hcltech-senior-project-manager-scrum-master-18\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhcltech-senior-project-manager-scrum-master-18"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3302856}},{"tool":"search_jobs","arguments":{"company":"hcltech.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3302856},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}