{"id":4098077,"url":"https://alion.io/job/hcltech-senior-site-reliability-engineer-lead-11","title":"Senior Site Reliability Engineer Lead","company":{"id":225,"name":"HCLTech","domain":"hcltech.com","url":"https://alion.io/company/hcltech","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":false},{"name":"Agile","optional":false},{"name":"AIOps","optional":false},{"name":"Angular","optional":false},{"name":"Anomaly Detection","optional":false},{"name":"Azure","optional":false},{"name":"Azure AKS","optional":false},{"name":"Azure Cosmos DB","optional":false},{"name":"CI/CD","optional":false},{"name":"Docker","optional":false},{"name":"Dynatrace","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Java","optional":false},{"name":"Kibana","optional":false},{"name":"MS SQL","optional":false},{"name":"MySQL","optional":false},{"name":"OpenSearch","optional":false},{"name":"Oracle","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"Scrum","optional":false},{"name":"SQL","optional":false},{"name":"C#","optional":true},{"name":"JavaScript","optional":true},{"name":"Kubernetes","optional":true},{"name":"LLM","optional":true},{"name":"TypeScript","optional":true}],"status":"live","first_seen_at":"2026-11-11T21:15:32Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T21:15:32Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Summary\nWe are looking for a Production Support Engineer with strong hands-on experience in supporting enterprise-grade applications. This role is critical to ensuring system reliability and uptime by monitoring, troubleshooting, and resolving production issues. The ideal candidate is versatile, displays leadership qualities, and is enthusiastic about tackling problems across applications and the underlying infrastructure. Our support engineers manage next-generation technologies that change how millions of users interact with insurance platforms.\nKey Responsibilities\nProduction Support & Incident Resolution: Actively monitor, troubleshoot, and resolve L1/L1.5 production incidents for .NET/Angular applications hosted on Azure environments.\nDebugging & Root Cause Analysis: Diagnose break/fix issues and perform thorough root cause analysis (RCA) on recurring problems; collaborate with L2/L3 teams on permanent fixes.\nData Fixes: Execute data fix scripts as needed to resolve production data integrity issues.\nDeployment & Change Management: Create and manage change controls required for production deployments; coordinate release certification.\nProactive Maintenance & Monitoring: Monitor application health using Azure App Insights, Kibana, and OpenSearch; proactively assess application assets and refine alerting thresholds.\nStandardization & Automation: Contribute to knowledge base (KB) articles, alert reduction initiatives, and automation of repetitive support tasks.\nPerformance & Security: Support performance tuning activities and implement security vulnerability fixes.\nInfrastructure Coordination: Collaborate with Infrastructure and DevOps teams on monitoring, alerts, and follow-ups related to network/vendor issues.\nRegulatory & Compliance Support: Assist with regulatory, compliance, and audit requirements as they relate to production systems.\nStakeholder Communication: Provide timely, clear updates to users and stakeholders on incident status and resolution timelines.\nOn-Call & Shift Support: Participate in 24/7 on-call rotation and shift-based support to ensure coverage for critical production issues.\nApplication Lifecycle Management: Participate in the lifecycle management of supported applications including upgrades and decommissions.\nRequired Skills & Experience\nBachelor’s degree (B.Tech / BE / MCA / M.Tech) in Computer Science, Engineering, or equivalent practical experience.\n3 to 6 years of experience in production/application support roles.\nProven track record of adhering to SLAs for incident and service request tickets.\nExperience supporting Azure-hosted applications including Azure Kubernetes Service (AKS).\nHands-on experience with Docker and containerized environments.\nExposure to CI/CD and DevOps methodologies and processes.\nExperience with API and framework development/support projects.\nExcellent communication skills in English (written and spoken).\nAbility to manage multiple priorities and adapt in a fast-paced environment.\nStrong interpersonal and stakeholder management skills.\nAbility to work autonomously, well-organized, and pragmatic.\nWillingness to work in shifts and On-Call rotations.\nExperience in supporting Insure Tech applications is a strong plus.\nSkill Requirements\nManagerial & Soft Skills\nFluent in service management ITIL best practices in day-to-day routine, incident management, problem management, change management, etc.\nExcellent communication and interpersonal skills, and able to work well with cross-organizational teams.\nExcellent in analytical thinking, problem solving and negotiation skill.\nExcellent knowledge in handling business applications technicality and functionality.\nExcellent in customer service (customer focused) with a consultative style of communication when addressing issues and solutions.\nHigh capability to handle business / customer complaints and queries effectively.\nGood in technical capabilities in understanding application software architecture, development, support and operation.\nHighly motivated, results-driven, and able to multi-task.\nExperience in engaging with internal and external stakeholders on defining business requirements.\nFlexible and committed. As when required during critical incident or event to work beyond office hours / different time zone including on-call rotation.\nWell-versed with any ticketing system and monitoring system.\nTechnical Skill\nGood technical background on Java, .Net and any other software / programming languages.\nGood knowledge and skill in database such as Cosmos DB, MSSQL, MySQL, Oracle, etc.\nGood knowledge in API, webservices and other integrations technologies.\nAdvanced and depth knowledge in SQL Query / PLSQL.\nUnderstand either practice or adopting Agile methodology and understand of Scrum methodology.\nSome understanding and adoption of cloud computing (Azure) / solutioning.\nFamiliarity with Dynatrace: dashboards, Davis AI alerts, distributed tracing, log management, and RUM.\nBasic scripting for automation: Python, PowerShell, or Bash for operational tasks.\nAwareness of AIOps concepts: automated anomaly detection, AI-assisted triage, and intelligent alerting.\nDesired\nInsurance Knowledge.\nData Interpretation.\nWillingness to go the extra mile and think out of the box.\nHaving Microsoft Azure certification is a big plus.\nDynatrace Associate or Professional certification is an advantage.\nExposure to AI/ML tools or LLM-based operational tooling.\nOther Requirements\nQualification\nBachelor degree in Computer Science, Information Technology, Computer / Software Engineering or relevant courses.\nAt minimum 2 years of experience in IT business application support and operation background.\nITIL Foundation Certificate preferred; willingness to obtain certification is acceptable.\nBasic familiarity with observability or monitoring tools; Dynatrace experience is an advantage.\nExposure to or willingness to participate in 24/7 on-call support rotations.\nUnderstand and practice SDLC and/or Agile software development.","description_format":"text","description_chars":5998,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Managed IT Services (MSP)","Systems Integrators","Engineering Services"],"lifecycle":[{"event":"open","at":"2026-11-11T21:15:32Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":27,"reasons":["conf:2","win:early","comp:brand"],"computed_at":"2026-11-11T23:20:40Z"},"pay":null,"html_url":"https://alion.io/job/hcltech-senior-site-reliability-engineer-lead-11","json_url":"https://alion.io/job/hcltech-senior-site-reliability-engineer-lead-11.json","meta":{"generated_at":"2026-11-11T23:20:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":46399,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":225},"rest":"https://alion.io/mcp/rest/get_company?id=225"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhcltech-senior-site-reliability-engineer-lead-11"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhcltech-senior-site-reliability-engineer-lead-11"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhcltech-senior-site-reliability-engineer-lead-11"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hcltech-senior-site-reliability-engineer-lead-11\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhcltech-senior-site-reliability-engineer-lead-11"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4098077}},{"tool":"search_jobs","arguments":{"company":"hcltech.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4098077},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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