{"id":2811767,"url":"https://alion.io/job/hcltech-senior-site-reliability-engineer-lead-6","title":"Senior Site Reliability Engineer Lead","company":{"id":225,"name":"HCLTech","domain":"hcltech.com","url":"https://alion.io/company/hcltech","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico City, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":44000,"max_usd":113000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":909},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Commander.js","optional":false},{"name":"Dynatrace","optional":false},{"name":"Incident Management","optional":false},{"name":"ITSM","optional":false},{"name":"Splunk","optional":false},{"name":"Amazon CloudWatch","optional":true},{"name":"Apache Kafka","optional":true},{"name":"AWS","optional":true},{"name":"Cassandra","optional":true},{"name":"JavaScript","optional":true},{"name":"Jenkins","optional":true},{"name":"Node JS","optional":true},{"name":"Oracle","optional":true},{"name":"PostgreSQL","optional":true}],"status":"live","first_seen_at":"2026-10-18T09:43:47Z","employer_posted_date":"2026-10-18","last_verified_at":"2026-10-18T18:04:01Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Summary\nThe Real Time Payments International team is looking for a Site Reliability Engineer (SRE) to drive application deployment readiness, manage day-to-day operational stability and support the reliability of critical payment platforms by implementing automation, leverage best practices and work with a high-impact team responsible for driving production readiness, reliability, and DevOps automation across Mastercard platforms.\nThis role plays a key part in incident management, change readiness, and platform operations, while contributing to continuous improvement initiatives.\nKey Responsibilities\nPlatform Operations & Stability\nSupport end-to-end availability, monitoring, and performance of critical payment platforms.\nExecute operational processes to ensure platform health and stability.\nParticipate in capacity checks, readiness validations, and environment monitoring.\nIncident Management & Execution\nActively manage and coordinate incident triage and resolution.\nServe as incident commander driving medium to high-severity incidents.\nEnsure timely updates, accurate impact assessment, and appropriate escalation.\nContribute to root cause analysis with clear identification of actions and ownership.\nChange & Release Support\nParticipate in highlighting gaps and defining test cases required for a change in lower environments and validate lower environment test completeness.\nEnsure adherence to change governance processes (test case reviews, checklists, approvals, rollback readiness).\nEngage in creating change plans and support execution of production changes, deployments, and validations.\nTechnical Troubleshooting\nPerform hands-on troubleshooting across:Application behaviour and dependencies.\nInfrastructure components (compute, network, storage).\nDatabase and performance issues.\n\nCollaborate with engineering, infrastructure and other technical teams to isolate and resolve issues efficiently.\nMonitoring & Observability\nImprove system health monitoring using observability tools and alerts.\nIdentify gaps in alerting and contribute to improving quality of alerting and dashboards.\nEnsure proactive detection of anomalies using observability tools.\nAutomation & Process Improvement\nContribute to automation initiatives to reduce toil and errors.\nIdentify repetitive operational tasks and drive improvements.\nSupport implementation of DevOps best practices.\nLeverage AI-driven tools to improve monitoring, incident detection, and operational efficiency, enabling faster troubleshooting and reduced manual effort in day-to-day operations.\nStakeholder Coordination\nWork closely with engineering, program teams, and external partners during incidents and changes.\nProvide structured updates to stakeholders with clarity and consistency.\nEnsure alignment during critical activities.\nRisk Identification\nHighlight operational and platform risks including test coverage gaps, infrastructure constraints, dependency risks.\nEscalate issues proactively and support mitigation tracking.\nTeam Contribution & Mentorship\nSupport onboarding and guidance of junior team members.\nContribute to runbooks, documentation, and knowledge sharing.\nDrive consistency in execution and adherence to operational standards.\nSuccess in This Role Looks Like:\n Deep Operational Ownership (“Built to Run” Mindset)\nA successful Lead SRE Engineer is fully accountable for the operational health of their program, not just responsive to incidents.\nMonitoring, alerting, and dashboards that reflect real customer impact.\nEmergency response and incident leadership, including clear communications and post-incident follow-ups.\nCapacity planning and readiness aligned with product and business growth.\nChange management discipline, ensuring safe, compliant releases.\n2.Strong Technical & System-Level Understanding\nA Lead SRE Engineer is expected to operate at system dependency level, not just ticket or tool level.\nHave a strong understanding of application business logic and workflows.\nHave a clear grasp of upstream/downstream dependencies.\nExpertise in observability (alerts, dashboards, synthetic monitoring).\nAbility to drive automation to reduce manual toil and recurring issues.\nEnd to End ownership of tasks and activities.\n3. Incident Leadership & Decision-Making Under Pressure\nBeyond technical skill, Leads are distinguished by how they lead during high-severity situations.\nTakes command of major incidents, not waiting to be asked.\nMaintains calm, structured communication with engineering, product, and leadership.\nBalances speed vs risk in decision-making.\nEnsures clear ownership of actions, timelines, and follow-ups.\nDrives root cause analysis and systemic fixes, not just recovery.\n4. Proactive Risk & Reliability Engineering\nA successful Lead SRE prevents incidents more than fight them.\nIdentifies systemic risks before they become outages.\nPushes for design, monitoring, or process improvements.\nChallenges “tribal knowledge” by insisting on documentation and runbooks.\nDrives improvements aligned with operational maturity models.\n5. Leadership Without Formal Authority\nLead SRE Engineers often lead without being people managers, which requires strong influence skills.\nMentors and coaches senior and mid-level SRE’s.\nSets the technical and behavioural bar for the team.\nGives clear, constructive feedback.\nActs as a role model for ownership, urgency, and professionalism.\nBuilds trust with Engineering, Product, and Platform teams.\nFlexibile in terms of working hours where needed.\n6. Excellent Cross-Functional Communication\nSRE Leads sit at the intersection of technology, operations, and business.\nTranslating technical issues into business impact to communicate clearly with senior stakeholders during incidents.\nSetting expectations early and transparently with junior team members.\nRepresents SRE confidently in planning, reviews, and retrospectives,\nEnsuring post-incident learnings are shared and acted upon.\n7. Continuous Learning & Product Mastery\nA Lead SRE Engineer is expected to continuously deepen product and platform knowledge.\nActively closing knowledge gaps in their program by driving learning within the team.\nStaying current with platform changes, dependencies, and risks.\nEnsuring knowledge is documented and reusable, not person-dependent.\nSkill Requirements\nNeed staff at L7 and L8 level ; India and Dublin shift (7 am to 3 pm and 3 to 11pm)\no The skillset is purely for Prod support (ITSM process experience), with SRE mindset (problem solving skills)\no Good Communication skills - as there is need to resolve the issues by collaborating across different teams\no Need basic Shell scripting knowledge\no Need DB skills (Joins and queries to analyse data)\no Need Splunk and Dynatrace knowledge - querying and graph creation for analysis and problem solving\no Tech stack in app landscape: Jenkins, AWS, Pivotal Cloud Foundry (PCF), Postgres, Oracle, Casandra, Kafka, Amazon Cloudwatch\no Applications are related to Authorization and Clearing ; domain knowledge would be a plus but not mandatory.\nOther Requirements\n1.Relevant certifications in Site Reliability Engineering (SRE) or Cloud Services are a plus.","description_format":"text","description_chars":7151,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-10-18T09:43:47Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":20,"reasons":["conf:3","win:early","comp:brand"],"computed_at":"2026-10-18T21:57:45Z"},"pay":null,"html_url":"https://alion.io/job/hcltech-senior-site-reliability-engineer-lead-6","json_url":"https://alion.io/job/hcltech-senior-site-reliability-engineer-lead-6.json","meta":{"generated_at":"2026-10-18T21:57:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25248,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":225},"rest":"https://alion.io/mcp/rest/get_company?id=225"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhcltech-senior-site-reliability-engineer-lead-6"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhcltech-senior-site-reliability-engineer-lead-6"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhcltech-senior-site-reliability-engineer-lead-6"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hcltech-senior-site-reliability-engineer-lead-6\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhcltech-senior-site-reliability-engineer-lead-6"}]}