{"id":3804775,"url":"https://alion.io/job/hcltech-senior-site-reliability-engineer-lead-9","title":"Senior Site Reliability Engineer Lead","company":{"id":225,"name":"HCLTech","domain":"hcltech.com","url":"https://alion.io/company/hcltech","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":false},{"name":"Angular","optional":false},{"name":"Apache HTTP Server","optional":false},{"name":"Azure","optional":false},{"name":"Azure AKS","optional":false},{"name":"Azure Cosmos DB","optional":false},{"name":"CI/CD","optional":false},{"name":"Docker","optional":false},{"name":"GitHub","optional":false},{"name":"Grafana","optional":false},{"name":"Jenkins","optional":false},{"name":"Kibana","optional":false},{"name":"Kubernetes","optional":false},{"name":"Node JS","optional":false},{"name":"OpenSearch","optional":false},{"name":"Postman","optional":false},{"name":"Redis","optional":false},{"name":"ServiceNow","optional":false},{"name":"SQL","optional":false},{"name":"Swagger","optional":false},{"name":"C#","optional":true},{"name":"ITIL","optional":true},{"name":"ITSM","optional":true},{"name":"JavaScript","optional":true},{"name":"TypeScript","optional":true}],"status":"live","first_seen_at":"2026-11-05T12:55:18Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-09T21:25:09Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Job Summary\nWe are looking for a Production Support Engineer with strong hands-on experience in supporting enterprise-grade applications. This role is critical to ensuring system reliability and uptime by monitoring, troubleshooting, and resolving production issues. The ideal candidate is versatile, displays leadership qualities, and is enthusiastic about tackling problems across applications and the underlying infrastructure. Our support engineers manage next-generation technologies that change how millions of users interact with insurance platforms.\nKey Responsibilities\nMajor Responsibilities\nProduction Support & Incident Resolution: Actively monitor, troubleshoot, and resolve L1/L1.5 production incidents for .NET/Angular applications hosted on Azure environments.\nDebugging & Root Cause Analysis: Diagnose break/fix issues and perform thorough root cause analysis (RCA) on recurring problems; collaborate with L2/L3 teams on permanent fixes.\nData Fixes: Execute data fix scripts as needed to resolve production data integrity issues.\nDeployment & Change Management: Create and manage change controls required for production deployments; coordinate release certification.\nProactive Maintenance & Monitoring: Monitor application health using Azure App Insights, Kibana, and OpenSearch; proactively assess application assets and refine alerting thresholds.\nStandardization & Automation: Contribute to knowledge base (KB) articles, alert reduction initiatives, and automation of repetitive support tasks.\nPerformance & Security: Support performance tuning activities and implement security vulnerability fixes.\nInfrastructure Coordination: Collaborate with Infrastructure and DevOps teams on monitoring, alerts, and follow-ups related to network/vendor issues.\nRegulatory & Compliance Support: Assist with regulatory, compliance, and audit requirements as they relate to production systems.\nStakeholder Communication: Provide timely, clear updates to users and stakeholders on incident status and resolution timelines.\nOn-Call & Shift Support: Participate in 24/7 on-call rotation and shift-based support to ensure coverage for critical production issues.\nApplication Lifecycle Management: Participate in the lifecycle management of supported applications including upgrades and decommissions.\nSkill Requirements\nRequired Skills & Experience\nBachelor’s degree (B.Tech / BE / MCA / M.Tech) in Computer Science, Engineering, or equivalent practical experience.\n3 to 6 years of experience in production/application support roles.\nProven track record of adhering to SLAs for incident and service request tickets.\nExperience supporting Azure-hosted applications including Azure Kubernetes Service (AKS).\nHands-on experience with Docker and containerized environments.\nExposure to CI/CD and DevOps methodologies and processes.\nExperience with API and framework development/support projects.\nExcellent communication skills in English (written and spoken).\nAbility to manage multiple priorities and adapt in a fast-paced environment.\nStrong interpersonal and stakeholder management skills.\nAbility to work autonomously, well-organized, and pragmatic.\nWillingness to work in shifts and On-Call rotations.\nExperience in supporting Insure Tech applications is a strong plus.\nTechnical Skills\n\nCategory\n\nTechnologies\n\nCloud\n\nAzure, Azure Kubernetes Service (AKS)\n\nApplication\n\nAngular, Node.js / .NET, HTML5, CSS\n\nDatabases\n\nSQL Server, Cosmos DB, Blob Storage, Azure Table Storage, Redis Cache\n\nDevOps & Build\n\nJenkins, Docker, Kubernetes, Apache HTTPD, GitHub, JIRA, Swagger\n\nMonitoring & Observability\n\nAzure App Insights, Kibana, Grafana\n\nTools\n\nVisual Studio Code, Postman, Browser Developer Tools, ServiceNow\n\nOther Requirements\nGood to Have\nITSM / ITIL certification or experience\nSite Reliability Engineering (SRE) practices\nAzure Fundamentals certification\nExperience in international or multi-cultural team environments","description_format":"text","description_chars":3926,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All 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