{"id":3302933,"url":"https://alion.io/job/hcltech-senior-support-engineer-17","title":"Senior Support Engineer","company":{"id":225,"name":"HCLTech","domain":"hcltech.com","url":"https://alion.io/company/hcltech","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12000,"max_usd":29000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":8},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Amazon CloudWatch","optional":false},{"name":"Amazon EC2","optional":false},{"name":"Amazon ECS","optional":false},{"name":"Amazon EKS","optional":false},{"name":"Amazon S3","optional":false},{"name":"Ansible","optional":false},{"name":"AppDynamics","optional":false},{"name":"AWS","optional":false},{"name":"AWS Lambda","optional":false},{"name":"CI/CD","optional":false},{"name":"CloudFormation","optional":false},{"name":"DynamoDB","optional":false},{"name":"Dynatrace","optional":false},{"name":"Git","optional":false},{"name":"GitHub","optional":false},{"name":"GitLab","optional":false},{"name":"IAM","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Jenkins","optional":false},{"name":"Linux","optional":false},{"name":"MySQL","optional":false},{"name":"PostgreSQL","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"Splunk","optional":false},{"name":"Terraform","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false},{"name":"Datadog","optional":true},{"name":"Docker","optional":true},{"name":"FinOps","optional":true},{"name":"Grafana","optional":true},{"name":"Kubernetes","optional":true},{"name":"Prometheus","optional":true}],"status":"live","first_seen_at":"2026-10-27T00:11:08Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-27T05:09:53Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Summary\n\"AWS Platform Support Engineer\nJob Title\nAWS Platform Support Engineer\nExperience\n3 to 8 Years (can be adjusted based on requirement)\nJob Summary\nWe are seeking a skilled AWS Platform Support Engineer to manage, monitor, troubleshoot, and support cloud infrastructure hosted on Amazon Web Services (AWS). The ideal candidate will be responsible for ensuring platform availability, performance, security, and operational excellence while providing L2/L3 production support for cloud-based applications and services.\nKey Responsibilities\nMonitor and maintain AWS cloud infrastructure and platform services.\nProvide L2/L3 support for production incidents, service requests, and problem management.\nTroubleshoot infrastructure, application, networking, and performance-related issues.\nManage and support AWS services including EC2, S3, RDS, Lambda, VPC, ELB, IAM, CloudWatch, Route 53, and Auto Scaling.\nPerform root cause analysis (RCA) and implement preventive measures.\nManage backup, recovery, patching, and disaster recovery activities.\nMonitor system health, availability, and performance using CloudWatch and other monitoring tools.\nImplement security best practices, IAM policies, and compliance requirements.\nSupport CI/CD pipelines and deployment activities.\nCollaborate with development, DevOps, networking, and security teams.\nAutomate operational tasks using scripting and Infrastructure as Code (IaC) tools.\nMaintain operational documentation, SOPs, and knowledge base articles.\nParticipate in on-call support and incident management activities.\nRequired Technical Skills\nAWS Services\nEC2\nS3\nRDS\nVPC\nIAM\nCloudWatch\nLambda\nRoute 53\nELB/ALB/NLB\nAuto Scaling\nSNS/SQS\nEKS/ECS (preferred)\nOperating Systems\nLinux (RHEL, Amazon Linux, Ubuntu)\nWindows Server (preferred)\nMonitoring & Logging\nAmazon CloudWatch\nCloudTrail\nSplunk\nELK Stack\nDynatrace/AppDynamics (preferred)\nDevOps & Automation\nTerraform\nCloudFormation\nJenkins\nGit/GitHub/GitLab\nAnsible\nScripting\nPython\nShell Scripting\nPowerShell (optional)\nDatabase Knowledge\nMySQL\nPostgreSQL\nAmazon RDS\nDynamoDB (preferred)\nRequired Qualifications\nBachelor's degree in Computer Science, Information Technology, or related field.\n3+ years of experience supporting AWS Cloud environments.\nStrong understanding of cloud networking concepts.\nExperience with incident management, problem management, and change management processes.\nKnowledge of ITIL framework and support operations.\nAbility to troubleshoot complex infrastructure and application issues.\nStrong communication and stakeholder management skills.\nPreferred Certifications\nAWS Certified Solutions Architect - Associate\nAWS Certified SysOps Administrator - Associate\nAWS Certified Cloud Practitioner\nAWS Certified DevOps Engineer - Professional (preferred)\nKey Competencies\nProduction Support\nIncident Management\nRoot Cause Analysis\nAWS Infrastructure Management\nCloud Operations\nAutomation & Scripting\nPerformance Tuning\nSecurity & Compliance\nProblem Solving\nTeam Collaboration\nNice to Have\nExperience with Kubernetes (EKS).\nExperience with Datadog, Grafana, or Prometheus.\nExposure to FinOps and AWS Cost Optimization.\nKnowledge of containerization using Docker.\nExperience in enterprise support environments with SLA-driven operations.\n\"\nKey Responsibilities\n\"AWS Platform Support Engineer\nJob Title\nAWS Platform Support Engineer\nExperience\n3 to 8 Years (can be adjusted based on requirement)\nJob Summary\nWe are seeking a skilled AWS Platform Support Engineer to manage, monitor, troubleshoot, and support cloud infrastructure hosted on Amazon Web Services (AWS). The ideal candidate will be responsible for ensuring platform availability, performance, security, and operational excellence while providing L2/L3 production support for cloud-based applications and services.\nKey Responsibilities\nMonitor and maintain AWS cloud infrastructure and platform services.\nProvide L2/L3 support for production incidents, service requests, and problem management.\nTroubleshoot infrastructure, application, networking, and performance-related issues.\nManage and support AWS services including EC2, S3, RDS, Lambda, VPC, ELB, IAM, CloudWatch, Route 53, and Auto Scaling.\nPerform root cause analysis (RCA) and implement preventive measures.\nManage backup, recovery, patching, and disaster recovery activities.\nMonitor system health, availability, and performance using CloudWatch and other monitoring tools.\nImplement security best practices, IAM policies, and compliance requirements.\nSupport CI/CD pipelines and deployment activities.\nCollaborate with development, DevOps, networking, and security teams.\nAutomate operational tasks using scripting and Infrastructure as Code (IaC) tools.\nMaintain operational documentation, SOPs, and knowledge base articles.\nParticipate in on-call support and incident management activities.\nRequired Technical Skills\nAWS Services\nEC2\nS3\nRDS\nVPC\nIAM\nCloudWatch\nLambda\nRoute 53\nELB/ALB/NLB\nAuto Scaling\nSNS/SQS\nEKS/ECS (preferred)\nOperating Systems\nLinux (RHEL, Amazon Linux, Ubuntu)\nWindows Server (preferred)\nMonitoring & Logging\nAmazon CloudWatch\nCloudTrail\nSplunk\nELK Stack\nDynatrace/AppDynamics (preferred)\nDevOps & Automation\nTerraform\nCloudFormation\nJenkins\nGit/GitHub/GitLab\nAnsible\nScripting\nPython\nShell Scripting\nPowerShell (optional)\nDatabase Knowledge\nMySQL\nPostgreSQL\nAmazon RDS\nDynamoDB (preferred)\nRequired Qualifications\nBachelor's degree in Computer Science, Information Technology, or related field.\n3+ years of experience supporting AWS Cloud environments.\nStrong understanding of cloud networking concepts.\nExperience with incident management, problem management, and change management processes.\nKnowledge of ITIL framework and support operations.\nAbility to troubleshoot complex infrastructure and application issues.\nStrong communication and stakeholder management skills.\nPreferred Certifications\nAWS Certified Solutions Architect - Associate\nAWS Certified SysOps Administrator - Associate\nAWS Certified Cloud Practitioner\nAWS Certified DevOps Engineer - Professional (preferred)\nKey Competencies\nProduction Support\nIncident Management\nRoot Cause Analysis\nAWS Infrastructure Management\nCloud Operations\nAutomation & Scripting\nPerformance Tuning\nSecurity & Compliance\nProblem Solving\nTeam Collaboration\nNice to Have\nExperience with Kubernetes (EKS).\nExperience with Datadog, Grafana, or Prometheus.\nExposure to FinOps and AWS Cost Optimization.\nKnowledge of containerization using Docker.\nExperience in enterprise support environments with SLA-driven operations.\n\"\nSkill Requirements\n\"AWS Platform Support Engineer\nJob Title\nAWS Platform Support Engineer\nExperience\n3 to 8 Years (can be adjusted based on requirement)\nJob Summary\nWe are seeking a skilled AWS Platform Support Engineer to manage, monitor, troubleshoot, and support cloud infrastructure hosted on Amazon Web Services (AWS). The ideal candidate will be responsible for ensuring platform availability, performance, security, and operational excellence while providing L2/L3 production support for cloud-based applications and services.\nKey Responsibilities\nMonitor and maintain AWS cloud infrastructure and platform services.\nProvide L2/L3 support for production incidents, service requests, and problem management.\nTroubleshoot infrastructure, application, networking, and performance-related issues.\nManage and support AWS services including EC2, S3, RDS, Lambda, VPC, ELB, IAM, CloudWatch, Route 53, and Auto Scaling.\nPerform root cause analysis (RCA) and implement preventive measures.\nManage backup, recovery, patching, and disaster recovery activities.\nMonitor system health, availability, and performance using CloudWatch and other monitoring tools.\nImplement security best practices, IAM policies, and compliance requirements.\nSupport CI/CD pipelines and deployment activities.\nCollaborate with development, DevOps, networking, and security teams.\nAutomate operational tasks using scripting and Infrastructure as Code (IaC) tools.\nMaintain operational documentation, SOPs, and knowledge base articles.\nParticipate in on-call support and incident management activities.\nRequired Technical Skills\nAWS Services\nEC2\nS3\nRDS\nVPC\nIAM\nCloudWatch\nLambda\nRoute 53\nELB/ALB/NLB\nAuto Scaling\nSNS/SQS\nEKS/ECS (preferred)\nOperating Systems\nLinux (RHEL, Amazon Linux, Ubuntu)\nWindows Server (preferred)\nMonitoring & Logging\nAmazon CloudWatch\nCloudTrail\nSplunk\nELK Stack\nDynatrace/AppDynamics (preferred)\nDevOps & Automation\nTerraform\nCloudFormation\nJenkins\nGit/GitHub/GitLab\nAnsible\nScripting\nPython\nShell Scripting\nPowerShell (optional)\nDatabase Knowledge\nMySQL\nPostgreSQL\nAmazon RDS\nDynamoDB (preferred)\nRequired Qualifications\nBachelor's degree in Computer Science, Information Technology, or related field.\n3+ years of experience supporting AWS Cloud environments.\nStrong understanding of cloud networking concepts.\nExperience with incident management, problem management, and change management processes.\nKnowledge of ITIL framework and support operations.\nAbility to troubleshoot complex infrastructure and application issues.\nStrong communication and stakeholder management skills.\nPreferred Certifications\nAWS Certified Solutions Architect - Associate\nAWS Certified SysOps Administrator - Associate\nAWS Certified Cloud Practitioner\nAWS Certified DevOps Engineer - Professional (preferred)\nKey Competencies\nProduction Support\nIncident Management\nRoot Cause Analysis\nAWS Infrastructure Management\nCloud Operations\nAutomation & Scripting\nPerformance Tuning\nSecurity & Compliance\nProblem Solving\nTeam Collaboration\nNice to Have\nExperience with Kubernetes (EKS).\nExperience with Datadog, Grafana, or Prometheus.\nExposure to FinOps and AWS Cost Optimization.\nKnowledge of containerization using Docker.\nExperience in enterprise support environments with SLA-driven operations.\n\"\nOther Requirements","description_format":"text","description_chars":9826,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Professional Services","Science & Engineering","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-10-27T00:11:08Z"}],"visa":[],"liveness":{"score":99,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.993,"p_room":1,"age_days":0,"expected_fill_days":26,"reasons":["conf:0","wave","velocity","win:early","comp:brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/hcltech-senior-support-engineer-17","json_url":"https://alion.io/job/hcltech-senior-support-engineer-17.json","meta":{"generated_at":"2026-10-27T07:19:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7792,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":225},"rest":"https://alion.io/mcp/rest/get_company?id=225"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhcltech-senior-support-engineer-17"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhcltech-senior-support-engineer-17"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhcltech-senior-support-engineer-17"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hcltech-senior-support-engineer-17\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhcltech-senior-support-engineer-17"}]}