{"id":1223577,"url":"https://alion.io/job/hcltech-senior-support-engineer-2","title":"Senior Support Engineer","company":{"id":225,"name":"HCLTech","domain":"hcltech.com","url":"https://alion.io/company/hcltech","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Master Data Management","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-09-25T13:03:49Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-09-27T02:34:24Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Job Summary\nThe Senior Support Engineer - Kinaxis provides Level 3 ownership for Kinaxis RapidResponse and end-to-end supply chain planning processes. The role is responsible for supporting business-critical planning operations, resolving complex technical and functional issues, driving root cause analysis, and ensuring continuous availability and performance of the Kinaxis platform.\nThe individual acts as the senior escalation point for planning-related incidents and works closely with planners, business stakeholders, SAP ERP teams, integration teams, and Kinaxis product support to maintain planning continuity and operational stability.\nKey Responsibilities\nThe Senior Support Engineer - Kinaxis provides Level 3 ownership for Kinaxis RapidResponse and end-to-end supply chain planning processes. The role is responsible for supporting business-critical planning operations, resolving complex technical and functional issues, driving root cause analysis, and ensuring continuous availability and performance of the Kinaxis platform.\nThe individual acts as the senior escalation point for planning-related incidents and works closely with planners, business stakeholders, SAP ERP teams, integration teams, and Kinaxis product support to maintain planning continuity and operational stability.\nSkill Requirements\nKey Responsibilities\nProvide advanced L3 support for Kinaxis RapidResponse planning solutions.\nInvestigate and resolve complex issues related to:Demand Planning\nSupply Planning\nInventory Planning\nCapacity Planning\nS&OP processes\n\nAnalyze and troubleshoot workbook, scenario, planning calculation, and planning engine issues.\nSupport Kinaxis integrations with SAP, JDE, ERP, Data Warehouse, and external applications.\nDiagnose data synchronization, interface, mapping, and batch-processing failures.\nPerform root cause analysis for recurring incidents and implement permanent corrective actions.\nSupport production releases, configuration changes, testing, and deployment validation.\nMonitor planning cycles and proactively identify risks that may impact planning execution.\nCoordinate with infrastructure, middleware, data engineering, and business teams for issue resolution.\nCreate and maintain knowledge articles, operational runbooks, support procedures, and known-error databases.\nParticipate in problem management and continuous service improvement initiatives.\nSupport business-critical planning events and planning cycle readiness activities.\nOther Requirements\nTechnical Skills Required\nKinaxis Expertise\nKinaxis RapidResponse Administration\nKinaxis Configuration\nSupply Planning\nDemand Planning\nInventory Planning\nS&OP Process Support\nScenario Management\nWorkbook Design and Troubleshooting\nIntegration & Data Management\nKinaxis-SAP Integration\nERP Integration Concepts\nData Mapping & Transformation\nMaster Data Management\nBatch Job Monitoring\nInterface Troubleshooting\nData Reconciliation\nTechnical Competencies\nSQL and data analysis\nRoot Cause Analysis\nIncident & Problem Management\nMonitoring and Alerting Tools\nRelease & Change Management\nLog Analysis and Diagnostics\nSupply Chain Domain Knowledge\nForecasting\nDemand Management\nSupply Planning\nInventory Optimization\nProduction Planning\nProcurement Planning\nDistribution Planning\nEnd-to-End Supply Chain Processes\nRequired Capabilities\nStrong Kinaxis RapidResponse support and configuration expertise.\nKnowledge of supply chain planning principles and business processes.\nExperience troubleshooting planning data, calculations, integrations, and scheduled jobs.\nAbility to work directly with planners and business stakeholders.\nStrong analytical and problem-solving skills.\nAbility to manage critical production incidents under pressure.\nExcellent stakeholder communication and documentation skills.\nExperience & Qualifications\nBachelor's degree in Engineering, Information Technology, Supply Chain, or related field.\nTypically 7+ years of experience in application support or supply chain planning platforms.\nMinimum 4+ years of Kinaxis RapidResponse experience.\nExperience supporting global planning operations in manufacturing, FMCG, retail, pharmaceuticals, or consumer goods industries.\nExposure to SAP ECC/S4HANA integration and enterprise planning landscapes.\nKinaxis RapidResponse certification preferred.\nITIL Foundation certification preferred.","description_format":"text","description_chars":4338,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-09-25T13:03:49Z"}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":22,"reasons":["conf:3","velocity","win:early","comp:brand"],"computed_at":"2026-09-27T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/hcltech-senior-support-engineer-2","json_url":"https://alion.io/job/hcltech-senior-support-engineer-2.json","meta":{"generated_at":"2026-09-28T02:42:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1461,"day_limit":5000,"remaining_today":3539,"minute_limit":60,"resets_at":"2026-09-29T00:00:00Z"}}}