{"id":4023422,"url":"https://alion.io/job/hcltech-senior-support-engineer-23","title":"Senior Support Engineer","company":{"id":225,"name":"HCLTech","domain":"hcltech.com","url":"https://alion.io/company/hcltech","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Wrocław, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Master Data Management","optional":false},{"name":"Scrum","optional":false}],"status":"live","first_seen_at":"2026-11-10T16:02:01Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T16:02:01Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Summary\nVOLVO IT - FG\nDescription:\nThis is a great opportunity for someone who enjoys bridging business and IT, facilitating agile ways of working, and supporting both operational and development activities.\nYour responsibilities will include:\nProvide application support for Finance and Master Data Management solutions.\nInvestigate, analyze, and coordinate resolution of incidents, service requests, and production issues.\nFacilitate Scrum ceremonies, document decisions and action items, and follow up on open questions.\nSupport product backlog management by helping prioritize items and clarify requirements with stakeholders.\nCollaborate with development teams to identify root causes and implement sustainable solutions.\nMonitor application performance, data quality, and operational stability.\nSupport testing, releases, deployments, and change management activities.\nGather, document, and clarify business requirements for enhancements and improvements.\nFacilitate collaboration between business and technical teams to ensure alignment and successful delivery.\nDrive continuous improvement initiatives focused on increasing business value and operational efficiency.\nRequired qualifications\nExperience in application support, service management, or a similar role.\nStrong stakeholder management and communication skills.\nAbility to work effectively with both business and technical teams.\nAnalytical mindset with strong problem-solving capabilities.\nExperience gathering and documenting business requirements.\nKnowledge of Agile methodologies and ways of working.\nAbility to manage multiple priorities in a dynamic environment.\nFluent English communication skills.\nNice to have\nExperience within Master Data Management processes.\nExperience supporting Finance-related applications and business processes.\nKnowledge of data management, reporting, or analytics solutions.\nExperience working with enterprise applications and configuration-based platforms.\nExperience facilitating agile ceremonies and supporting agile teams.\nScrum Master certification.\nKey Responsibilities\nDescription:\nThis is a great opportunity for someone who enjoys bridging business and IT, facilitating agile ways of working, and supporting both operational and development activities.\nYour responsibilities will include:\nProvide application support for Finance and Master Data Management solutions.\nInvestigate, analyze, and coordinate resolution of incidents, service requests, and production issues.\nFacilitate Scrum ceremonies, document decisions and action items, and follow up on open questions.\nSupport product backlog management by helping prioritize items and clarify requirements with stakeholders.\nCollaborate with development teams to identify root causes and implement sustainable solutions.\nMonitor application performance, data quality, and operational stability.\nSupport testing, releases, deployments, and change management activities.\nGather, document, and clarify business requirements for enhancements and improvements.\nFacilitate collaboration between business and technical teams to ensure alignment and successful delivery.\nDrive continuous improvement initiatives focused on increasing business value and operational efficiency.\nRequired qualifications\nExperience in application support, service management, or a similar role.\nStrong stakeholder management and communication skills.\nAbility to work effectively with both business and technical teams.\nAnalytical mindset with strong problem-solving capabilities.\nExperience gathering and documenting business requirements.\nKnowledge of Agile methodologies and ways of working.\nAbility to manage multiple priorities in a dynamic environment.\nFluent English communication skills.\nNice to have\nExperience within Master Data Management processes.\nExperience supporting Finance-related applications and business processes.\nKnowledge of data management, reporting, or analytics solutions.\nExperience working with enterprise applications and configuration-based platforms.\nExperience facilitating agile ceremonies and supporting agile teams.\nScrum Master certification.\nSkill Requirements\nOther Requirements","description_format":"text","description_chars":4156,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced 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