{"id":1894652,"url":"https://alion.io/job/hcltech-senior-support-engineer-6","title":"Senior Support Engineer","company":{"id":225,"name":"HCLTech","domain":"hcltech.com","url":"https://alion.io/company/hcltech","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"unspecified","remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":70000,"max_usd":150000,"period":"year","method":"global_role_seniority_cell","sample_n":538},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Dimensional Modeling","optional":false},{"name":"ETL/ELT","optional":false},{"name":"Fivetran","optional":false},{"name":"GCP","optional":false},{"name":"Incident Management","optional":false},{"name":"Jira","optional":false},{"name":"PostgreSQL","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false},{"name":"Snowflake","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-05T07:31:13Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-10T20:58:56Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Job Summary\nStrong hands-on experience with SnapLogic Integration Platform.\nHands-on expertise in Fivetran for data ingestion and integration.\nStrong experience with Snowflake.\nExpertise in ETL/ELT, data integration, and pipeline development.\nStrong knowledge of SQL and relational databases such as Oracle, SQL Server, and PostgreSQL.\nKnowledge of data warehousing and dimensional modeling.\nExperience with REST APIs, JSON, XML, and web services.\nExperience with AWS, Azure, or GCP.\nStrong debugging, troubleshooting, and performance optimization skills.\nPrior experience leading and managing a technical team.\nSnaplogic Support Engineer\nJob Description\nThis is a remote position. Job Summary\nWe are seeking a SnapLogic Support Engineer to provide production support, monitoring, troubleshooting, and maintenance of enterprise integrations built on the SnapLogic platform. The role involves supporting business-critical integrations between ERP, CRM, WMS, cloud applications, databases, and third-party systems used across global operations.\nThe ideal candidate should have experience with SnapLogic pipelines, APIs, data integration, incident management, and root cause analysis in a production support environment.\nKey Responsibilities\nProvide L2/L3 support for SnapLogic integrations and data pipelines.\nMonitor integration jobs, scheduled tasks, and production interfaces.\nInvestigate and resolve integration failures, data issues, and performance bottlenecks.\nPerform root cause analysis (RCA) and implement corrective actions.\nSupport API integrations, REST/SOA services, and file-based interfaces.\nTroubleshoot data transformation, mapping, and routing issues.\nWork closely with business users, application teams, and external vendors to resolve incidents.\nSupport deployment activities and post-release validations.\nMonitor error queues, logs, and alerts to ensure integration stability.\nCreate and maintain support documentation, knowledge articles, and operational runbooks.\nParticipate in on-call support and production issue management.\nRequired Skills\n3+ years of experience in Application Support or Integration Support.\nHands-on experience with SnapLogic pipelines and workflows.\nGood understanding of ETL, data integration, and API concepts.\nExperience troubleshooting REST APIs, JSON, XML, and flat-file integrations.\nStrong SQL skills for data validation and troubleshooting.\nExperience with incident management and ticketing tools such as ServiceNow or Jira.\nGood understanding of integration monitoring and error handling.\nStrong analytical and problem-solving skills.\nPreferred Skills\nExperience with ERP, CRM, WMS, or Supply Chain applications.\nExposure to cloud platforms such as AWS or Azure.\nKnowledge of API Management and middleware platforms.\nExperience with scheduling, automation, and batch processing.\nFamiliarity with warehouse and logistics business processes.\nKey Responsibilities\nStrong hands-on experience with SnapLogic Integration Platform.\nHands-on expertise in Fivetran for data ingestion and integration.\nStrong experience with Snowflake.\nExpertise in ETL/ELT, data integration, and pipeline development.\nStrong knowledge of SQL and relational databases such as Oracle, SQL Server, and PostgreSQL.\nKnowledge of data warehousing and dimensional modeling.\nExperience with REST APIs, JSON, XML, and web services.\nExperience with AWS, Azure, or GCP.\nStrong debugging, troubleshooting, and performance optimization skills.\nPrior experience leading and managing a technical team.\nSnaplogic Support Engineer\nJob Description\nThis is a remote position. Job Summary\nWe are seeking a SnapLogic Support Engineer to provide production support, monitoring, troubleshooting, and maintenance of enterprise integrations built on the SnapLogic platform. The role involves supporting business-critical integrations between ERP, CRM, WMS, cloud applications, databases, and third-party systems used across global operations.\nThe ideal candidate should have experience with SnapLogic pipelines, APIs, data integration, incident management, and root cause analysis in a production support environment.\nKey Responsibilities\nProvide L2/L3 support for SnapLogic integrations and data pipelines.\nMonitor integration jobs, scheduled tasks, and production interfaces.\nInvestigate and resolve integration failures, data issues, and performance bottlenecks.\nPerform root cause analysis (RCA) and implement corrective actions.\nSupport API integrations, REST/SOA services, and file-based interfaces.\nTroubleshoot data transformation, mapping, and routing issues.\nWork closely with business users, application teams, and external vendors to resolve incidents.\nSupport deployment activities and post-release validations.\nMonitor error queues, logs, and alerts to ensure integration stability.\nCreate and maintain support documentation, knowledge articles, and operational runbooks.\nParticipate in on-call support and production issue management.\nRequired Skills\n3+ years of experience in Application Support or Integration Support.\nHands-on experience with SnapLogic pipelines and workflows.\nGood understanding of ETL, data integration, and API concepts.\nExperience troubleshooting REST APIs, JSON, XML, and flat-file integrations.\nStrong SQL skills for data validation and troubleshooting.\nExperience with incident management and ticketing tools such as ServiceNow or Jira.\nGood understanding of integration monitoring and error handling.\nStrong analytical and problem-solving skills.\nPreferred Skills\nExperience with ERP, CRM, WMS, or Supply Chain applications.\nExposure to cloud platforms such as AWS or Azure.\nKnowledge of API Management and middleware platforms.\nExperience with scheduling, automation, and batch processing.\nFamiliarity with warehouse and logistics business processes.\nSkill Requirements\nStrong hands-on experience with SnapLogic Integration Platform.\nHands-on expertise in Fivetran for data ingestion and integration.\nStrong experience with Snowflake.\nExpertise in ETL/ELT, data integration, and pipeline development.\nStrong knowledge of SQL and relational databases such as Oracle, SQL Server, and PostgreSQL.\nKnowledge of data warehousing and dimensional modeling.\nExperience with REST APIs, JSON, XML, and web services.\nExperience with AWS, Azure, or GCP.\nStrong debugging, troubleshooting, and performance optimization skills.\nPrior experience leading and managing a technical team.\nSnaplogic Support Engineer\nJob Description\nThis is a remote position. Job Summary\nWe are seeking a SnapLogic Support Engineer to provide production support, monitoring, troubleshooting, and maintenance of enterprise integrations built on the SnapLogic platform. The role involves supporting business-critical integrations between ERP, CRM, WMS, cloud applications, databases, and third-party systems used across global operations.\nThe ideal candidate should have experience with SnapLogic pipelines, APIs, data integration, incident management, and root cause analysis in a production support environment.\nKey Responsibilities\nProvide L2/L3 support for SnapLogic integrations and data pipelines.\nMonitor integration jobs, scheduled tasks, and production interfaces.\nInvestigate and resolve integration failures, data issues, and performance bottlenecks.\nPerform root cause analysis (RCA) and implement corrective actions.\nSupport API integrations, REST/SOA services, and file-based interfaces.\nTroubleshoot data transformation, mapping, and routing issues.\nWork closely with business users, application teams, and external vendors to resolve incidents.\nSupport deployment activities and post-release validations.\nMonitor error queues, logs, and alerts to ensure integration stability.\nCreate and maintain support documentation, knowledge articles, and operational runbooks.\nParticipate in on-call support and production issue management.\nRequired Skills\n3+ years of experience in Application Support or Integration Support.\nHands-on experience with SnapLogic pipelines and workflows.\nGood understanding of ETL, data integration, and API concepts.\nExperience troubleshooting REST APIs, JSON, XML, and flat-file integrations.\nStrong SQL skills for data validation and troubleshooting.\nExperience with incident management and ticketing tools such as ServiceNow or Jira.\nGood understanding of integration monitoring and error handling.\nStrong analytical and problem-solving skills.\nPreferred Skills\nExperience with ERP, CRM, WMS, or Supply Chain applications.\nExposure to cloud platforms such as AWS or Azure.\nKnowledge of API Management and middleware platforms.\nExperience with scheduling, automation, and batch processing.\nFamiliarity 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