{"id":2041299,"url":"https://alion.io/job/hcltech-senior-support-engineer-8","title":"Senior Support Engineer","company":{"id":225,"name":"HCLTech","domain":"hcltech.com","url":"https://alion.io/company/hcltech","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Ireland"],"countries":["IE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-07T17:59:39Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-12T01:35:18Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Job Summary\nRole Description:\nLab IT Administrator role whose primary responsibility will be to work with Lab COE and local site DMO team to provide end to end support for the Business users & Stakeholders, Coordinate with Site for technical topics, Co-ordinate with Support team, etc.,\nRole Functions (Functions include, but are not limited to, the following):\nAs a Lab IT Administrator , you are responsible for providing hands-on end user support, administration and issue resolution for GxP controlled laboratory equipment, servers, desktops and software packages.\nTroubleshoot and resolve complex laboratory technical issues involving software, OS, hardware, network, or scientific equipment setup/interfaces.\nExecute routine system administration and maintenance activities as required.\nEnsure proper user management process is adhered to for all computerized systems\nAdminister lab system access requests\nAuthor the typical validation, qualification, and testing documentation such as Validation Plans/Summaries, Test Plans/Summaries, User Requirements, Configuration Specifications, Trace Matrix, Qualification Protocols (IQ/OQ/PQ) and Scripts, Testing Defects, etc.\nAssist systems users with defining, authoring, and documenting system use in user, admin, and maintenance SOPs\nEnsures systems are in compliance with 21 CFR Part 11 Electronic Records and Electronic Signature requirements, as well as requirements from EU Annex 11 and all Data Integrity standards and guidelines. Ensure applicable standards and specifications are adhered to.\nWork closely with CSV Lead, System Integrator and Site IT Team.\nWork with operational readiness team and operations to ensure acceptable turnover.\nProvide support during internal and agency inspections.\nProvide subject matter expert (SME) support for general troubleshooting, problem solving, technical direction and guidance to support overall business needs\nTake ownership of related tasks, work under minimal supervision, utilize the industry experience and best judgment to make tactical decisions, stay proactive, etc.\nAdvanced knowledge of system vulnerabilities and security issues.\nMonitor the system daily and respond immediately to security or usability concerns.\nCreate and verify backups of data\nRespond to and resolve help desk requests\nQualifications & Education:\nBachelor’s Degree or Higher in a technical discipline\n5+ years of professional experience in the digital space \nExcellent communication skills (written and oral).\nAbility to multi-task and handle tasks with competing priorities effectively.\nExperience identifying operational issues and recommending and implementing strategies to resolve problems\nDesired Qualifications:\nAt least 3 years of experience working in a similar position within a GxP regulated environment\nSpecific hands-on experience with validating, qualifying, and/or using Pharmaceutical QC Lab Standalone COTS systems are required, including the authoring end to end of life cycle documents (including systems use and administration procedures)\nUnderstanding of Data Integrity concepts is required\nExcellent communication and written skills required\nKey Responsibilities\nRole Description:\nLab IT Administrator role whose primary responsibility will be to work with Lab COE and local site DMO team to provide end to end support for the Business users & Stakeholders, Coordinate with Site for technical topics, Co-ordinate with Support team, etc.,\nRole Functions (Functions include, but are not limited to, the following):\nAs a Lab IT Administrator , you are responsible for providing hands-on end user support, administration and issue resolution for GxP controlled laboratory equipment, servers, desktops and software packages.\nTroubleshoot and resolve complex laboratory technical issues involving software, OS, hardware, network, or scientific equipment setup/interfaces.\nExecute routine system administration and maintenance activities as required.\nEnsure proper user management process is adhered to for all computerized systems\nAdminister lab system access requests\nAuthor the typical validation, qualification, and testing documentation such as Validation Plans/Summaries, Test Plans/Summaries, User Requirements, Configuration Specifications, Trace Matrix, Qualification Protocols (IQ/OQ/PQ) and Scripts, Testing Defects, etc.\nAssist systems users with defining, authoring, and documenting system use in user, admin, and maintenance SOPs\nEnsures systems are in compliance with 21 CFR Part 11 Electronic Records and Electronic Signature requirements, as well as requirements from EU Annex 11 and all Data Integrity standards and guidelines. Ensure applicable standards and specifications are adhered to.\nWork closely with CSV Lead, System Integrator and Site IT Team.\nWork with operational readiness team and operations to ensure acceptable turnover.\nProvide support during internal and agency inspections.\nProvide subject matter expert (SME) support for general troubleshooting, problem solving, technical direction and guidance to support overall business needs\nTake ownership of related tasks, work under minimal supervision, utilize the industry experience and best judgment to make tactical decisions, stay proactive, etc.\nAdvanced knowledge of system vulnerabilities and security issues.\nMonitor the system daily and respond immediately to security or usability concerns.\nCreate and verify backups of data\nRespond to and resolve help desk requests\nQualifications & Education:\nBachelor’s Degree or Higher in a technical discipline\n5+ years of professional experience in the digital space \nExcellent communication skills (written and oral).\nAbility to multi-task and handle tasks with competing priorities effectively.\nExperience identifying operational issues and recommending and implementing strategies to resolve problems\nDesired Qualifications:\nAt least 3 years of experience working in a similar position within a GxP regulated environment\nSpecific hands-on experience with validating, qualifying, and/or using Pharmaceutical QC Lab Standalone COTS systems are required, including the authoring end to end of life cycle documents (including systems use and administration procedures)\nUnderstanding of Data Integrity concepts is required\nExcellent communication and written skills required\nSkill Requirements\nOther Requirements","description_format":"text","description_chars":6338,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-10-07T17:59:39Z"}],"visa":[],"liveness":{"score":99,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.993,"p_room":1,"age_days":2,"expected_fill_days":22,"reasons":["conf:3","wave","velocity","win:early","comp:brand"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/hcltech-senior-support-engineer-8","json_url":"https://alion.io/job/hcltech-senior-support-engineer-8.json","meta":{"generated_at":"2026-10-12T04:07:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6492,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":225},"rest":"https://alion.io/mcp/rest/get_company?id=225"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhcltech-senior-support-engineer-8"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhcltech-senior-support-engineer-8"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhcltech-senior-support-engineer-8"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hcltech-senior-support-engineer-8\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhcltech-senior-support-engineer-8"}]}