{"id":2434888,"url":"https://alion.io/job/hcltech-senior-support-engineer-9","title":"Senior Support Engineer","company":{"id":225,"name":"HCLTech","domain":"hcltech.com","url":"https://alion.io/company/hcltech","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12500,"max_usd":33000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":643},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Dynatrace","optional":false},{"name":"ETL/ELT","optional":false},{"name":"Informatica","optional":false},{"name":"ITIL","optional":false},{"name":"Jira","optional":false},{"name":"Master Data Management","optional":false},{"name":"Oracle","optional":false},{"name":"PostgreSQL","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Splunk","optional":false},{"name":"SQL","optional":false},{"name":"Databricks","optional":true},{"name":"Python","optional":true},{"name":"Snowflake","optional":true}],"status":"live","first_seen_at":"2026-10-13T10:22:43Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-14T00:29:43Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Summary\nob Description - Informatica IDMC MDM Application Support Engineer\nJob Title: Informatica IDMC MDM Application Support Engineer\nExperience: 4 to 8 Years\nJob Summary\nWe are looking for an Informatica IDMC MDM Application Support Engineer to provide L2/L3 production support for cloud-based Master Data Management (MDM) solutions built on Informatica Intelligent Data Management Cloud (IDMC). The candidate will be responsible for application monitoring, incident resolution, data quality support, integration troubleshooting, and ensuring reliable MDM operations across enterprise environments.\nKey Responsibilities\nProvide L2/L3 production support for Informatica IDMC MDM applications.\nMonitor and support MDM processes, data loads, match/merge operations, and data stewardship activities.\nTroubleshoot application, data, and integration-related incidents within SLA timelines.\nSupport Informatica Cloud Data Integration (CDI), Cloud Data Quality (CDQ), and MDM SaaS services.\nPerform SQL analysis, data validation, reconciliation, and root cause investigation.\nResolve data quality, duplicate record, survivorship, and hierarchy management issues.\nMonitor interfaces, APIs, and integrations between MDM and source/target systems.\nSupport deployments, releases, enhancements, and configuration changes.\nCollaborate with business users, data stewards, developers, and infrastructure teams.\nCreate and maintain SOPs, knowledge articles, and support documentation.\nParticipate in incident, problem, and change management activities.\nRequired Skills\nInformatica Technologies\nInformatica IDMC\nInformatica MDM SaaS\nCloud Data Integration (CDI)\nCloud Data Quality (CDQ)\nReference 360 / Customer 360 (Preferred)\nBusiness 360 (Preferred)\nDatabase Skills\nOracle\nSQL Server\nPostgreSQL\nAdvanced SQL\nIntegration & APIs\nREST APIs\nWeb Services\nData Integration Concepts\nETL Monitoring & Support\nSupport Tools\nServiceNow\nJira\nSplunk\nDynatrace\nCloud Platforms\nAWS or Azure Fundamentals\nRequired Qualifications\nBachelor's Degree in Computer Science, Information Technology, or related field.\n4+ years of experience in MDM or Application Support.\nHands-on experience with Informatica IDMC/IICS and MDM solutions.\nStrong SQL troubleshooting and data analysis skills.\nExperience in production support and ITIL-based environments.\nExcellent problem-solving and communication skills.\nPreferred Certifications\nInformatica IDMC Certification\nInformatica MDM SaaS Certification\nInformatica CDI/CDQ Certification\nAWS/Azure Fundamentals\nITIL Foundation Certification\nKey Competencies\nInformatica IDMC Support\nMDM Application Support\nData Quality Management\nIncident & Problem Management\nRoot Cause Analysis\nProduction Support\nData Governance\nStakeholder Management\nRole Information\nRole: Informatica IDMC MDM Application Support Engineer (L2/L3)\nLocation: Offshore\nSupport Model: Business Hours / 24x7 Rotational Support\nEmployment Type: Full-Time\nNice to Have\nExperience with Customer 360, Product 360, Supplier 360, or Reference 360.\nExposure to Informatica CAI, API Manager, and Mass Ingestion.\nExperience with Snowflake, Databricks, Salesforce, SAP, or other enterprise applications.\nPython/Shell scripting for support automation.\nKey Responsibilities\n1. To troubleshoot and resolve tickets raised by the clients.\n2. To undertake training programs for new joinees\n3. To perform knowledge transition during project enhancements\n4. To document all the defined processes and the methods of resolving the ticket| troubleshooting| etc.\n5. 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