{"id":3534787,"url":"https://alion.io/job/hcltech-senior-team-lead-10","title":"Senior Team Lead","company":{"id":225,"name":"HCLTech","domain":"hcltech.com","url":"https://alion.io/company/hcltech","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Management","role_family":"Management","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lucknow, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-30T17:09:53Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-06T05:36:00Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Job Summary\nSenior Team Leader | SB&A and nCINO\n\nReports To\n\nManager\n\nExperience\n\n5-8 years, including team-leading/supervisory experience\n\nJob Summary\nLead a team responsible for SB&A lending operations, application triage, CCR/KYC processing, mailbox management and workflow administration. Drive productivity, quality, compliance and operational excellence while ensuring service delivery meets agreed SLAs, regulatory standards and customer expectations. Support stakeholder engagement, performance management, governance reporting and continuous process improvement initiatives.\nKey Responsibilities\nLead, coach and develop a team of Associates, Analysts and Senior Analysts supporting SB&A operations.\nAllocate workloads and manage daily operations across triage, CCR, KYC and mailbox functions.\nMonitor team productivity, SLA performance, quality and compliance metrics.\nReview and manage complex lending applications, operational exceptions and escalations.\nEnsure adherence to banking regulations, AML, KYC and operational risk requirements.\nSupport governance reporting, audit readiness and management information reporting.\nConduct quality reviews and implement corrective actions where required.\nCoordinate with Business Advisors, Underwriters, Relationship Managers and SB&A leadership teams.\nDrive process improvements, automation opportunities and best practice adoption.\nManage stakeholder communications for operational issues and service delivery updates.\nSupport onboarding, training and capability development of team members.\nEnsure accurate maintenance of workflow systems including nCino, Toscana, CRIF and KYC platforms\nSkill Requirements\nWhat You Need\nExperience in banking operations, lending operations, credit administration, business banking support or financial services.\nStrong knowledge of lending operations, CCR, KYC and compliance frameworks.\nExperience managing operational KPIs, SLAs and quality programs.\nQueue prioritisation, capacity planning, Excel/MI reporting, root-cause analysis and stakeholder communication skills.\nProven capability in stakeholder management and escalation handling.\nDegree in Finance, Commerce, Accounting, Business or equivalent relevant experience. Work within approved permissions and protect customer information.\nStrong analytical, decision-making and problem-solving skills.\nExperience driving operational excellence and continuous improvement initiatives.\nBusiness Banking Knowledge\nExtensive understanding of Business Banking and Agricultural Lending processes.\nStrong knowledge of SME lending products including loans, overdrafts and government-backed schemes.\nExpertise in credit assessment support, CCR processing and KYC requirements\nUnderstanding of lending lifecycle management from application intake through underwriting support and document preparation.\nKnowledge of business structures, lending documentation and risk controls\nFamiliarity with banking workflow platforms such as nCino, Toscana, CRIF, Equiniti/KYCNet and ServiceLink\nStrong understanding of operational governance, regulatory compliance and quality management frameworks\nLanguage & Communication\nExcellent written and verbal English with professional customer-service etiquette.\nAbility to engage with senior stakeholders and business partners confidently\nEffective customer, stakeholder and people management capabilities.\nAbility to manage escalations professionally and provide clear operational direction.\nStrong interpersonal and relationship-building skills\nOther Requirements","description_format":"text","description_chars":3531,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Professional Services","Science & Engineering","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-10-30T17:09:53Z"}],"visa":[],"liveness":{"score":98,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.981,"p_room":1,"age_days":6,"expected_fill_days":26,"reasons":["conf:0","wave","velocity","win:early","comp:brand"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/hcltech-senior-team-lead-10","json_url":"https://alion.io/job/hcltech-senior-team-lead-10.json","meta":{"generated_at":"2026-11-06T09:25:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17034,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":225},"rest":"https://alion.io/mcp/rest/get_company?id=225"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhcltech-senior-team-lead-10"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhcltech-senior-team-lead-10"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhcltech-senior-team-lead-10"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hcltech-senior-team-lead-10\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhcltech-senior-team-lead-10"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3534787}},{"tool":"search_jobs","arguments":{"company":"hcltech.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3534787},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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