Senior Technical Architect

Job Summary

The UXD Designer will design customer and staff experiences across Trade Finance journeys

and platforms, working within a crew that delivers complex, workflow-driven, enterprise-grade

solutions. This role is focused on human-centred design, workflow simplification, and improving

outcomes for both customers and the operational staff who service them.

You will work closely with Product Owners, Engineers, and Business Analysts to translate

complex business, operational, and regulatory requirements into clear, usable, and effective

experiences. Strong systems thinking is essential - the ability to understand how customer

journeys, internal workflows, and underlying platforms interact, and to design solutions that

work coherently across all three.

This is not a niche Trade Finance specialist role. We are looking for an experienced enterprise,

workflow, or service design practitioner who can bring strong human-centred design craft to a

complex domain and grow their domain knowledge over time.

Key Responsibilities

Discovery and Problem Definition

Conduct customer and staff research to understand needs, pain points, and context of use

Frame ambiguous or complex problems into clear design and research questions

Synthesise research findings into actionable insights for product and engineering teams

Journey and Service Design

Map end-to-end customer and staff journeys across digital and operational touchpoints

Develop service blueprints that connect front-end experience to back-end process and

systems

Identify opportunities to simplify, automate, or remove unnecessary complexity from

workflows

Interaction and Workflow Design

Design information architecture for complex, data-rich enterprise applications

Produce wireframes and interactive prototypes for digital products and operational platforms

Design workflows that reduce staff effort and support consistent, compliant decision-making

Delivery Support

Produce clear design specifications ready for engineering build

Conduct usability testing and iterate designs based on findings

Work within Agile delivery teams, participating in ceremonies and iterative delivery cycles

Stakeholder Engagement

Facilitate workshops with product, engineering, operations, and business stakeholders

Present design work and rationale clearly to both technical and non-technical audiences

Build strong working relationships with Product Owners and Engineers to ensure design intent

is preserved through delivery

Skill Requirements

Human-Centred Design

Proven experience applying human-centred design methods to real-world, complex problems

Ability to balance customer needs with business and technical constraints

Enterprise and Workflow Design

Experience designing for complex workflows, enterprise applications, B2B experiences, or

operational platforms

Comfort working with multi-step processes, business rules, and system-driven constraints

Systems Thinking

Ability to understand and design across interconnected journeys, workflows, and underlying

systems

Capacity to see how a single design decision affects the broader operational and technical

ecosystem

UX and Prototyping

Strong craft skills in service design, experience design, wireframing, and prototyping

Experience conducting usability testing and iterating based on evidence

AI-Augmented Design

Experience using AI-assisted design tools - such as generative wireframing and prototyping

features, AI-assisted layout and content variant generation - to accelerate ideation and

exploration

Experience using AI to accelerate research synthesis, including summarising qualitative

feedback, identifying patterns across journeys, and surfacing insights faster from research

and analytics data

Prior hands-on experience with AI design or research tools is beneficial, but not mandatory.

As with domain knowledge, candidates are expected to build fluency with CBA's approved AI

tooling after joining, applying it responsibly and in line with CBA's data handling and

compliance requirements

Collaboration and Communication

Strong facilitation skills, including running workshops with diverse stakeholder groups

Excellent written and verbal communication, able to clearly articulate design rationale

Agile Delivery

Experience working within Agile delivery teams alongside Product Owners and Engineers

Ability to produce design artefacts at a pace that supports iterative delivery

Other Requirements

The following areas of experience are beneficial but not mandatory:

Trade Finance

Business Banking

Institutional Banking

Lending

Payments

Banking Operations

Servicing Platforms

Regulatory environments

Workflow automation

Case management