{"id":1515378,"url":"https://alion.io/job/hcltech-senior-technical-consultant-3","title":"Senior Technical Consultant","company":{"id":225,"name":"HCLTech","domain":"hcltech.com","url":"https://alion.io/company/hcltech","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false}],"status":"live","first_seen_at":"2026-09-30T09:23:05Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-04T21:05:47Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Job Summary\nBY WMS\nKey Responsibilities\nProvide Tier 2 and Tier 3 production support for Blue Yonder (BY) SaaS solutions and integrations.\nPerform advanced incident triage, root cause analysis, troubleshooting, and resolution of application, integration, performance, and data-related issues.\nInvestigate issues at code, database, and configuration levels; collaborate with product engineering and cross-functional teams for resolution.\nMonitor and support integrations between BY applications and enterprise systems, ensuring seamless data flow and operational continuity.\nLead critical incident calls, coordinate with vendors and stakeholders, and provide timely status updates.\nDocument incidents, findings, resolutions, and knowledge articles to support continuous improvement.\nSupport business-critical operations in a fast-paced production environment and participate in off-hours support as required.\nSkill Requirements\nMinimum 6+ years of hands-on experience with Blue Yonder (BY) solutions in a SaaS environment.\nExpertise in technical configuration/Support of BY WMS product, Solution Integration, PLSQL, MOCA\nStrong understanding of enterprise application integrations, APIs, data flows, and troubleshooting methodologies.\nProven experience in Tier 2/Tier 3 support, incident management, and root cause analysis.\nAbility to independently handle complex production incidents and escalations.\nExcellent verbal and written communication skills with experience engaging technical and business stakeholders.\nStrong customer focus, multitasking ability, and adaptability in a high-pressure support environment.\nOther Requirements","description_format":"text","description_chars":1634,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-09-30T09:23:05Z"}],"visa":[],"liveness":{"score":99,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.993,"p_room":1,"age_days":3,"expected_fill_days":22,"reasons":["conf:0","wave","velocity","win:early","comp:brand"],"computed_at":"2026-10-04T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/hcltech-senior-technical-consultant-3","json_url":"https://alion.io/job/hcltech-senior-technical-consultant-3.json","meta":{"generated_at":"2026-10-05T00:13:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":178,"day_limit":5000,"remaining_today":4822,"minute_limit":60,"resets_at":"2026-10-06T00:00:00Z"}}}