{"id":3863097,"url":"https://alion.io/job/hcltech-senior-technical-consultant-30","title":"Senior Technical Consultant","company":{"id":225,"name":"HCLTech","domain":"hcltech.com","url":"https://alion.io/company/hcltech","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Jira","optional":false},{"name":"Power BI","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-11-06T10:43:51Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-08T18:05:48Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Job Summary\nResponsible for the configuration, development, enhancement, integration, and ongoing support of Tango Analytics (LIMA module) and Planon solutions. The role involves managing business requirements, troubleshooting application issues, supporting integrations, performing system configurations, developing custom solutions, and ensuring smooth day-to-day operations for workplace, facilities, and real estate management processes.\nKey Responsibilities\nKey Responsibilities:\nMonitor and resolve application incidents and service requests.\nTroubleshoot functional, data, and integration issues.\nSupport users with space, facilities, asset, and workplace management processes.\nManage user access, roles, and security configurations.\nPerform data validation, corrections, and system health checks.\nSupport interfaces with systems such as SAP, Workday, ServiceNow, and Microsoft 365.\nCreate and maintain reports, dashboards, and operational metrics.\nConduct root cause analysis (RCA) for recurring issues.\nParticipate in change, release, and deployment activities.\nEnsure SLA compliance and provide timely customer communication.\nMaintain application documentation and knowledge articles.\nCollaborate with business users, vendors, and technical teams for continuous improvement.\nRequired Skills:\nExperience with Tango Analytics (LIMA) and/or Planon IWMS platforms.\nKnowledge of Corporate Real Estate, Lease Administration, Facilities Management, and Space Management processes.\nStrong SQL and database troubleshooting skills.\nUnderstanding of REST APIs, system integrations, and data migration.\nFamiliarity with ServiceNow, Jira, ITIL processes, and ticket management tools.\nExperience with reporting and analytics tools such as Power BI.\nStrong analytical, troubleshooting, and stakeholder management skills.\nSkill Requirements\nTango Analytics, Planon\nOther Requirements\nTango Analytics, 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