Senior Technical Manager

Job Summary

Intervention Category (Generic)

Dedicated external Delivery Lead for RUN operations and projects, combining operational management and technical expertise

Activities Performed

• Manage RUN (Application Support & Maintenance) services.
• Coordinate Mendix projects.
• Monitor quality and performance

Deliverables

• Delivery reporting.
• RUN and project governance.
• Tracking of project deliverables.

Associated Requirements

• Delivery Lead with strong expertise aligned to client requirements

Additional Requirements

• Experience with low-code platforms.

Mode of Intervention

• Technical Delivery Lead capable of working autonomously.

Detailed Job Description

Role Summary

We are looking for an experienced Delivery Lead to manage both RUN operations and project delivery activities. This role combines operational leadership, service governance, stakeholder management, and technical expertise, with a strong focus on Mendix and low-code application environments. The candidate will be responsible for ensuring delivery excellence, service stability, and successful project execution aligned with client expectations.

Key Responsibilities

• Lead RUN support and maintenance activities.
• Coordinate Mendix application development and enhancement projects.
• Monitor service quality, performance metrics, and delivery KPIs.
• Drive governance processes and periodic reporting.
• Manage project deliverables and ensure adherence to timelines.
• Coordinate with business stakeholders, technical teams, and vendors.
• Identify and mitigate delivery risks and operational issues.
• Ensure compliance with client standards and delivery commitments.

Required Skills

• Delivery Management
• Application Support (RUN) Management
• Mendix Platform Knowledge
• Low-Code Development Platforms
• Project Coordination
• Service Governance
• Stakeholder Management
• Quality & Performance Monitoring
• Risk & Issue Management
• Technical Leadership
• Reporting & Governance
• Problem Solving and Decision Making

Preferred Experience

• Experience leading application support and development teams.
• Practical experience with Mendix or similar low-code platforms.
• Strong understanding of IT service delivery and governance.
• Ability to manage multiple workstreams simultaneously.
• Experience working in offshore delivery models.
• Self-driven and capable of operating independently. Excel]

Recruitment Summary

Delivery Lead with expertise in RUN operations, Mendix project delivery, service governance, quality and performance management, and low-code platforms. Responsible for leading offshore delivery teams, ensuring operational excellence, and driving successful project execution.

Key Skills for Sourcing

• Mendix
• Low-Code Platforms
• Delivery Management
• RUN / Application Support
• Service Delivery Management
• IT Governance
• Stakeholder Management
• KPI Monitoring
• Quality Management
• Project Coordination
• Offshore Delivery
• Technical Leadership

Key Responsibilities

Key Responsibilities

• Lead RUN support and maintenance activities.
• Coordinate Mendix application development and enhancement projects.
• Monitor service quality, performance metrics, and delivery KPIs.
• Drive governance processes and periodic reporting.
• Manage project deliverables and ensure adherence to timelines.
• Coordinate with business stakeholders, technical teams, and vendors.
• Identify and mitigate delivery risks and operational issues.
• Ensure compliance with client standards and delivery commitments.

Skill Requirements

Required Skills

• Delivery Management
• Application Support (RUN) Management
• Mendix Platform Knowledge
• Low-Code Development Platforms
• Project Coordination
• Service Governance
• Stakeholder Management
• Quality & Performance Monitoring
• Risk & Issue Management
• Technical Leadership
• Reporting & Governance
• Problem Solving and Decision Making

Other Requirements