{"id":4153235,"url":"https://alion.io/job/hcltech-senior-technical-manager-39","title":"Senior Technical Manager","company":{"id":225,"name":"HCLTech","domain":"hcltech.com","url":"https://alion.io/company/hcltech","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Figma","optional":false}],"status":"live","first_seen_at":"2026-11-12T09:56:36Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T09:56:36Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Summary\nAbout the requirement We are looking for an experienced Customer Journey Manager to support a major transformation programme within Corporate & Institutional Banking (CIB), focused on improving end-to-end lending journeys. Working alongside the Product Owner and wider multidisciplinary team, the Customer Journey Manager will help understand, measure and improve customer and colleague journeys, making them faster, simpler and more effective. The role will bring together insight across customer experience, data, processes and technology, translating customer outcomes into clear and intuitive workflows. The successful candidate will work closely across Product, Experience Design, Engineering, Risk, Credit, Operations and business teams to align priorities, manage dependencies and support effective delivery.\nKey Responsibilities\nDevelop and maintain a detailed understanding of end-to-end lending journeys for customers and colleagues, including key products, processes, controls and hand-offs.\nLead customer journey and process mapping, using tools such as Visio, Figma or equivalent to clearly represent workflows, pain points, dependencies and controls.\nBring together insight from customer feedback, operational experience, research, data, processes and systems to identify opportunities for improvement.\nAnalyse qualitative and quantitative information to identify themes, trends, emerging needs, root causes, impacts and barriers.\nAssess journey effectiveness from customer, colleague and business perspectives and use evidence to inform prioritisation and design decisions.\nIdentify opportunities to simplify processes, remove duplication and hand-offs, improve customer and colleague experience and increase automation.\nWork with Product Owners, Experience Designers, Engineers, Risk, Credit, Operations and other stakeholders to translate requirements and desired customer outcomes into practical solutions.\nSupport the assessment and development of product, service and technology proposals, balancing customer outcomes, commercial value, risk, governance and technical considerations.\nDrive cross-functional alignment, clearly communicating trade-offs, dependencies and decisions.\nDeliver assigned projects or workstreams using established change, data and knowledge-management approaches.\nProduce clear journey maps, recommendations, decision papers and stakeholder updates.\nSupport the development of practical and appropriately controlled AI-enabled capabilities where these can improve lending journeys and colleague experiences.\nSkill Requirements\nSuppliers should prioritise candidates who can demonstrate:\nStrong experience in Customer Journey Management, Service Design, Experience Design, Change or Delivery within a complex organisation.\nProven experience improving end-to-end customer or colleague journeys through multidisciplinary teams and transformation programmes.\nStrong understanding of Corporate & Institutional Banking, commercial lending, credit processes or wider financial services.\nKnowledge of lending processes such as origination, credit assessment, risk, governance, decisioning, documentation and fulfilment. Customer Journey Manager | Grade E | Lending & Credit Transformation\nStrong journey and process-mapping capability using Visio, Figma or similar tools.\nAbility to bring together insight from multiple data sources, systems and processes and translate this into clear priorities and practical design decisions.\nStrong data literacy, including using measures, analytics and customer insight to evaluate journey effectiveness and identify improvements.\nExcellent stakeholder management, facilitation and influencing skills, particularly across complex cross functional environments.\nExperience working with Product Owners, Engineers, Experience Designers and business teams within Agile or product-led delivery environments.\nAbility to work independently, manage competing priorities and take a pragmatic, commercially aware and customer-focused approach. Desirable experience It would be particularly beneficial for candidates to have:\nDirect experience of Corporate or Institutional Banking lending transformation.\nExperience operating within complex credit, risk or regulatory environments.\nExperience delivering customer or colleague journeys through technology platforms.\nExperience identifying opportunities for process automation and/or AI-enabled capabilities.\nOther Requirements\nWe are looking for someone who can operate effectively across both customer experience and delivery, rather than focusing solely on journey mapping. The successful candidate should be comfortable working through complex lending journeys, bringing together stakeholders from business, product and technology and using data and insight to identify where journeys can be simplified or improved. They should be able to take complexity and turn it into clear, actionable journey designs and recommendations, while maintaining a strong focus on customer and colleague outcomes.","description_format":"text","description_chars":5024,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Managed IT Services (MSP)","Systems Integrators","Engineering Services"],"lifecycle":[{"event":"open","at":"2026-11-12T09:56:36Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":14,"reasons":["conf:0","win:early","comp:brand"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/hcltech-senior-technical-manager-39","json_url":"https://alion.io/job/hcltech-senior-technical-manager-39.json","meta":{"generated_at":"2026-11-12T11:32:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23742,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":225},"rest":"https://alion.io/mcp/rest/get_company?id=225"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhcltech-senior-technical-manager-39"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhcltech-senior-technical-manager-39"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhcltech-senior-technical-manager-39"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hcltech-senior-technical-manager-39\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhcltech-senior-technical-manager-39"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4153235}},{"tool":"search_jobs","arguments":{"company":"hcltech.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4153235},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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