{"id":2720379,"url":"https://alion.io/job/hcltech-senior-technical-specialist-84","title":"Senior Technical Specialist","company":{"id":225,"name":"HCLTech","domain":"hcltech.com","url":"https://alion.io/company/hcltech","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Sales","role_family":"Sales","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bucharest, Romania"],"countries":["RO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":79000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":7013},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Teams","optional":false},{"name":"PowerShell","optional":false},{"name":"Agile","optional":true},{"name":"FinOps","optional":true},{"name":"ITIL","optional":true},{"name":"Power BI","optional":true},{"name":"Python","optional":true}],"status":"live","first_seen_at":"2026-10-16T14:46:05Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-18T09:56:00Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Job Summary\nRole Category\nTechnical Lead for enterprise telephony solutions, including TOIP, Teams Phone, Direct Routing, SBC, SIP trunks and associated services integrated with Microsoft 365.\nActivities Performed\nDesign the technical architecture for Teams and TOIP telephony solutions.\nBuild, maintain and evolve the product technical roadmap.\nEnsure performance, quality, resilience and service availability.\nDrive monitoring, automation and industrialization for telephony services.\nSupervise SBCs, SIP trunks, numbering plans and Direct Routing.\nHandle integration, deployment, operations and level 3 support.\nEnsure QoS, media quality, reporting, security and compliance across the voice landscape.\nWork with Product Owner, network, Teams, Exchange, cybersecurity and architecture teams.\nMentor engineers and contribute to complex incident resolution and post-incident reviews.\nDeliverables\nTelephony technical roadmap.\nDetailed architecture and technical documentation.\nTest and technical validation plans.\nAutomation and industrialization scripts.\nTelephony KPIs covering QoS, media quality and availability.\nPost-incident reports and improvement plans.\nRequirements\nMandatory Skills / Required Competencies\nAdvanced TOIP, SIP, RTP and QoS knowledge\nMicrosoft Teams Phone expertise\nDirect Routing, SBC and SIP trunk administration\nCall plans and numbering policies\nTeams / SBC / operator interoperability\nNetwork knowledge: VoIP, routing, NAT, firewall and traffic prioritization\nPowerShell, JSON and telephony automation scripting\nMonitoring of SBC, Teams QoS and SIP services\nComplex voice incident troubleshooting using SBC logs, SIP traces and Teams diagnostics\nTelephony security: encryption, certificates, SBC hardening and anti-fraud controls\nPreferred Skills / Exposure\nAdvanced SBC manufacturer knowledge: Audiocodes, Oracle, Ribbon or equivalent\nOn-premise or hybrid VOIP exposure: Cisco CUCM, Avaya, Alcatel-Lucent, Mitel or equivalent\nPython, Teams Calling APIs and advanced automation tooling\nData and observability: Power BI, KQL, custom QoS dashboards\nAdvanced VoIP protocols: SRTP, ICE, STUN/TURN, DSCP\nTechnical project coordination in multi-squad or multi-provider environments\nAgile product contribution and ITIL process knowledge\nFinOps or cost optimization awareness for Teams Phone, SBC and SIP operators\nApplication Landscape / Environment\nEnterprise telephony and unified communications\nMicrosoft 365 ecosystem with Teams Phone\nTOIP, Direct Routing, SBC, SIP trunks, numbering plans and operators\nNetwork, Exchange, cybersecurity and architecture interfaces\nMode of Intervention / Experience\nSenior technical lead profile for global enterprise telephony services, with strong architecture, operations and incident-management expertise.\nKey Responsibilities\nPl refer above\nSkill Requirements\nPl refer above\nOther Requirements\nPl refer above","description_format":"text","description_chars":2871,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams","Systems 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