{"id":3721500,"url":"https://alion.io/job/hcltech-senior-technical-support-specialist-18","title":"Senior Technical Support Specialist","company":{"id":225,"name":"HCLTech","domain":"hcltech.com","url":"https://alion.io/company/hcltech","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Apex","optional":false},{"name":"CI/CD","optional":false},{"name":"Lightning Web Components","optional":false},{"name":"Master Data Management","optional":false},{"name":"MuleSoft","optional":false},{"name":"Rest API","optional":false},{"name":"Salesforce Flow","optional":false},{"name":"SOAP","optional":false},{"name":"Visualforce","optional":false}],"status":"live","first_seen_at":"2026-11-04T02:48:48Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-08T18:05:48Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Job Summary\nWe are seeking an experienced Salesforce Architect to lead the design, development, and implementation of scalable Salesforce solutions across Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, and integrations with enterprise systems. The ideal candidate will serve as a trusted advisor, translating business requirements into robust technical solutions while ensuring scalability, security, performance, and alignment with enterprise architecture standards. Salesforce Architects are responsible for designing and governing complex, integrated Salesforce solutions and ensuring they remain scalable, secure, and aligned with business goals.\nKey Responsibilities\nLead end-to-end Salesforce solution architecture and design.Work closely with business stakeholders to gather requirements and define solution roadmaps.Design scalable solutions using Salesforce platform capabilities, Apex, Lightning Web Components (LWC), Flows, and APIs.Define data models, security architecture, integration patterns, and governance frameworks.Architect integrations with ERP, SAP, middleware, data warehouses, and third-party applications.Provide design reviews, technical guidance, and mentorship to development teams.Ensure adherence to Salesforce best practices, coding standards, and DevOps processes.Manage technical risks, performance optimization, and solution scalability.Drive enterprise-wide CRM transformation initiatives.Collaborate with functional consultants, administrators, developers, and project managers throughout the delivery lifecycle. Salesforce Architects translate business requirements into technology designs and lead technical delivery while ensuring quality, scalability, and performance.\nSkill Requirements\nSalesforce Expertise\nSalesforce Sales Cloud\nService Cloud\nExperience Cloud\nMarketing Cloud (preferred)\nData Cloud (preferred)\nCPQ (preferred)\nTechnical Skills\nApex Development\nLightning Web Components (LWC)\nVisualforce\nSalesforce Flow & Workflow Automation\nREST/SOAP APIs\nIntegration Patterns\nMuleSoft or equivalent middleware\nCI/CD and DevOpsData & Architecture\nEnterprise Architecture\nData Modeling\nMaster Data Management\nSecurity & Sharing Models\nIdentity & Access Management\nPerformance Optimization\nEvent-Driven Architecture\n\nOther Requirements\nRequired Qualifications\nBachelor's degree in Computer Science, Information Technology, or related field.\n10+ years of IT experience.\n5+ years of Salesforce Architecture experience.\nExperience delivering large-scale Salesforce implementations.\nStrong stakeholder management and consulting skills.\nExperience leading globally distributed teams.\nPreferred Certifications\nSalesforce Certified Application Architect\nSalesforce Certified System Architect\nSalesforce Certified Sharing & Visibility Architect\nSalesforce Certified Data Architect\nSalesforce Certified Integration Architect\nSalesforce Certified Technical Architect (CTA) - 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