{"id":4023421,"url":"https://alion.io/job/hcltech-senior-technical-support-specialist-21","title":"Senior Technical Support Specialist","company":{"id":225,"name":"HCLTech","domain":"hcltech.com","url":"https://alion.io/company/hcltech","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Noida, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":false},{"name":"Azure","optional":false},{"name":"Azure DevOps","optional":false},{"name":"CI/CD","optional":false},{"name":"Confluence","optional":false},{"name":"ElasticSearch","optional":false},{"name":"GitLab","optional":false},{"name":"InfluxDB","optional":false},{"name":"ITIL","optional":false},{"name":"Java","optional":false},{"name":"Jira","optional":false},{"name":"MS SQL","optional":false},{"name":"ServiceNow","optional":false},{"name":"C#","optional":true}],"status":"live","first_seen_at":"2026-11-10T16:02:01Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T16:02:01Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Summary\nTechnical Manager responsible for ensuring stable operations, support governance, technical oversight, and continual service improvement of the application landscape. The role acts as the technical lead between business, application support, cloud, infrastructure, middleware, and development teams.\nKey Responsibilities\nLead L2/L3 application support and technical operations for enviaM applications.Manage major incidents, problem management, RCA, and service restoration activities.Coordinate releases, deployments, and change implementation.Provide technical governance across applications, databases, middleware, interfaces, and cloud platforms.Drive service performance, availability, security compliance, and operational excellence.Interface with customer stakeholders, vendors, and internal delivery teams.Review solution designs and ensure adherence to architecture and operational standards.Track SLAs, KPIs, risks, and continuous improvement initiatives.Support transition, knowledge management, and application onboarding activities.\nSkill Requirements\nStrong experience in Application Support / AMS delivery.Knowledge of Azure Cloud environments.Understanding of Java/.NET application landscapes.Experience with Oracle, MS SQL Server, Oracle APEX, MongoDB, Elasticsearch, and InfluxDB.Knowledge of Middleware and Integration platforms (Inubit, Dell Boomi, APIs, Web Services).Familiarity with DevOps, CI/CD, GitLab, Azure DevOps, Jira, Confluence, and ServiceNow.Strong stakeholder management and technical leadership skills.Knowledge of ITIL Incident, Problem, Change, and Release Management processes.\nOther Requirements\nExperience\n10+ years in Application Support / Technical Operations.\n5+ years in technical leadership or service delivery management roles.\nExperience managing large enterprise application portfolios in cloud environments.\nKey Skill\nStrong experience in Application Support / AMS delivery.Knowledge of Azure Cloud environments.Understanding of Java/.NET application landscapes.Experience with Oracle, MS SQL Server, Oracle APEX, MongoDB, Elasticsearch, and InfluxDB.Knowledge of Middleware and Integration platforms (Inubit, Dell Boomi, APIs, Web Services).Familiarity with DevOps, CI/CD, GitLab, Azure DevOps, Jira, Confluence, and ServiceNow.Strong stakeholder management and technical leadership skills.Knowledge of ITIL Incident, Problem, Change, and Release Management processes.\nTechnical Leadership\nStakeholder Management\nIncident & Crisis Management\nService Governance\nSolution Review\nTeam Mentoring\nContinuous Service Improvement\nCustomer Communication and Reporting","description_format":"text","description_chars":2622,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":5,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Managed IT Services (MSP)","Systems Integrators","Engineering 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